Install the CommCell Console - Windows

The CommCell Console is a graphical interface-based SnapProtect component for managing CommCell operations.

Where to Install

Install the software on a Windows computer that can communicate with the CommServe using TCP/IP. You can install the CommCell Console software on:
  • A CommServe computer
  • A MediaAgent computer
  • A Client computer

If you install the CommCell Console on a computer other than the CommServe system, you can remotely administer the CommCell group.

In a clustered environment, install the software on the physical computer.

Install Requirements

  • Before installing the CommCell Console, install and configure the CommServe software.
  • If a firewall is between the CommServe system and the CommCell Console, ensure that the firewall's port 8401 is open for CommCell Console traffic.
  • By default, the CommCell Console uses port 81 for internet access. The console's URL is, where client is the computer that the CommCell Console is installed on.

    If port 81 is being used by another application, the console uses the next available port. The IIS Manager console tells which ports are being used.

    We recommend that you install the CommCell Console and the Web Console on the same computer. This way, the web URL doesn't need a port number, since the Web Console uses port 80 (which is the default port).

Before You Begin

System Requirements

Verify that the computer on which you are installing the software meets the minimum System Requirements.

Download Software Packages

Download the latest SnapProtect® software using the Download Manager application. The Download Manager bundles an installation package from the SnapProtect components that you chose to download. Use the installation package to launch the software installer on a client computer.

See Download Manager - Getting Started for instructions on creating an installation package.

Interactive Install

Install your CommCell Console software using these steps.

  1. Log on to the client computer as an Administrator or as a member of the Administrator group on that computer.
  2. Run SetupAll.exe from the installation package that was created using the Download Manager.
  3. Click I accept the terms in the license agreement.

    Click Next.

  4. Click Custom.

    Click Next.

  5. Click Select components to install on this computer and click Next.

  6. Expand Consoles, and then click CommCell Console.

    Click Next.

  7. Verify the default location for software installation.

    Click Next.

    If necessary, click Browse... to change the default location.

    • Do not install the software to a mapped network drive
    • Do not use the following characters when specifying the destination path: / : * ? " < > | #
    • It is recommended that you use alphanumeric characters only

  8. Click Install.

    The Summary on your screen should reflect the components you selected for install, and may look different from the example shown.

  9. Click Next.

  10. Select Add programs to the Windows Firewall Exclusion List, to add CommCell programs and services to the Windows Firewall Exclusion List.

    Click Next.

    This option enables CommCell operations across Windows firewall by adding CommCell programs and services to Windows firewall exclusion list.

    It is recommended to select this option even if Windows firewall is disabled. This will allow the CommCell programs and services to function if the Windows firewall is enabled at a later time.

  11. Enter the fully qualified domain name of the CommServe in the CommServe Host Name box.
    • Do not use space and the following characters when specifying the CommServe Host Name:


    Click Next.

  12. Click Finish.


Note: If your CommCell Console connects to its CommServe computer through a firewall, third-party port mapping (TPPM) must be configured.  See Configuring Third-Party Port Mappings.