Install the CommServe® Software in a Clustered Environment

Where to Install

Install the CommServe software on a Windows computer that satisfies the minimum requirements specified in System Requirements.

If the Internet Information Services (IIS) is enabled on the computer, the Web Server and Web Console components are installed along with the CommServe software. The Web Server is not supported on clustered environments. Therefore, make sure to use the custom interactive install method to deselect the Web Server and Web Console components during installation.

Use the following steps to install the CommServe on an active node of the cluster group.

Before You Begin

System Requirements

Verify that the computer in which you wish to install the software satisfies the minimum requirements specified in System Requirements.

Download Software Packages

Download the latest SnapProtect® software using the Download Manager application. The Download Manager bundles an installation package from the SnapProtect components that you chose to download. Use the installation package to launch the software installer on a client computer.

See Download Manager - Getting Started for instructions on creating an installation package.

Pre-Install SQL Database for CommServe

Microsoft SQL Server 2012 with the appropriate service pack must be installed and clustered prior to installing the CommServe software. The CommServe will automatically use the named instance created during the SQL Server installation.

Perform the steps described in Pre-Install SQL Server for CommServe to install the SQL Server in a clustered environment.

Installation

The CommServe can be installed on a clustered environment using one of the following methods:

Method 1: Interactive Install - Standard

Use this procedure to install the software using the standard installation options.

Method 2: Interactive Install - Custom

Use this procedure to install the software by specifying installation settings and options.

Method 1: Interactive Install - Standard

  1. Log on to the active node of the cluster group as an Administrator or as a member of the Administrator group on that computer.
  2. Disable Anti-virus software on the computer.

  3. Run SetupAll.exe from the installation package that was created using the Download Manager.
  4. Click I accept the terms in the license agreement, and then click Next.

  5. Click Standard, and then click Next.

  6. Click Create a New CommCell, and then click Next.

  7. The CommServe Module is selected by default. Click Next.

  8. Verify the default location for software installation, and then click Next.

    If necessary, click Browse... to change the default location.

    • Do not install the software to a mapped network drive
    • Do not use the following characters when specifying the destination path: / : * ? " < > | #
    • It is recommended that you use alphanumeric characters only

  9. On the Summary page, click Install.
  10. Select Configure a cluster group, and then click Next.

  11. Select the cluster group in which the SQL Server was installed, and then click Next.

  12. Specify the SQL Server System Administrator password, and then click Next.

  13. Select one of the following options:

    • If you do not want to disable Windows Firewall, click Next.
    • If you want to disable Windows Firewall for all profiles, click Yes, disable Windows Firewall for all profiles and then click Next.

    For firewall options and configuration instructions, see Firewall Configuration.

  14. Verify the path of the SQL Server database files.

    Click Browse to change the default location, and then click Next.

    • By default, the CommServe database files will be stored on a shared drive to allow future fail over operations.
    • Ensure that the drive has at least 1GB of free space.
    • Do not specify a FAT drive as the install path.

  15. Select Create a New Database, and, then click Next.

  16. Enter the username and password for the CommCell Console administrator account.

    Note down the username and password because you need it to access the CommCell Console.

  17. Click Next.

    If you do not want to allow the CommServe to install software and updates to remote client computers, click to clear the Setup Software Cache check box and then click Next.

  18. Skip this step if you did not select the Setup Software Cache option.

    Specify the path where you want to store the software packages and updates from the FTP site.

    Click Browse to change the default location, and then click Next.

    Ensure that the Software Cache location resides on a shared drive.

    Once the installation completes, you can add more software packages and updates to this location. See Managing Software Cache - Populating the Cache for more information.

  19. Click Yes.

  20. Select the cluster nodes where you also want to install the CommServe from the Preferred Nodes list and click the arrow button to move them to the Selected Nodes list.

    Click Next.

    • The list of Preferred Nodes displays all the nodes found in the cluster. It is recommended that you select the cluster nodes that are configured to host this cluster group.
    • Do not select nodes that already have multiple instances installed.

  21. Type the Password for the Domain Administrator account to install the CommServe on the selected cluster nodes.

    Click Next.

  22. The progress of the remote install for the cluster nodes is displayed.

    If the remote installation of a cluster node fails to complete or is interrupted, you will need to separately install the software on that node using the steps described in Manually Installing the Software on a Passive Node. For example, the install may fail if one of the cluster nodes is not in the cluster group domain.

  23. Click Finish.

  24. Click Yes to wait for the installer to copy the software packages required for the CommServe.

    If you want to finish the installation, click No. The software packages will be copied in the background process.

  25. Click Finish.

Default Options Selected during Standard Install

Listed below are the default options that are automatically selected while performing the Standard Install.

Option Enabled / Disabled Description
Setup Software Cache Enabled This option is used to automatically download software updates from FTP sites.

By default, software updates will be stored on a shared drive to allow future fail over operations.

Method 2: Interactive Install - Custom

  1. Log on to the active node of the cluster group as an Administrator or as a member of the Administrator group on that computer.
  2. Disable Anti-virus software on the computer.

  3. Run SetupAll.exe from the installation package that was created using the Download Manager.
  4. Click I accept the terms in the license agreement, and then click Next.

  5. Click Custom, and then click Next.

  6. Click Select components to install on this computer and click Next.

  7. Select the following components:
    1. Expand CommServe, and then click CommServe.
    2. Expand Consoles, and then click CommCell Console.

    If IIS is enabled, the Web Console and Web Server components are automatically selected. Make sure to deselect these components as the Web Server is not supported on clustered environments.

    You can also install other Agents along with the CommServe in the cluster. For information on agents that support clusters, see Clusters - Support.

    Click Next.

  8. Verify the default location for software installation.

    Click Next.

    If necessary, click Browse... to change the default location.

    • Do not install the software to a mapped network drive
    • Do not use the following characters when specifying the destination path: / : * ? " < > | #
    • It is recommended that you use alphanumeric characters only

  9. On the Summary page, click Install.
  10. Click Configure a cluster group, and then click Next.

  11. Select the cluster group in which the SQL Server was installed, and then click Next.

  12. Specify the SQL Server System Administrator password, and then click Next.

  13. Click Next.

    The CommServe Client Name and CommServe Host Name are filled automatically .

  14. Select one of the following options:

    • If you do not want to disable Windows Firewall, click Next.
    • If you want to disable Windows Firewall for all profiles, click Yes, disable Windows Firewall for all profiles and then click Next.

    For firewall options and configuration instructions, see Firewall Configuration.

  15. Select Add programs to the Windows Firewall Exclusion List, to add CommCell programs and services to the Windows Firewall Exclusion List.

    Click Next.

    This option enables CommCell operations across Windows firewall by adding CommCell programs and services to Windows firewall exclusion list.

    It is recommended to select this option even if Windows firewall is disabled. This will allow the CommCell programs and services to function if the Windows firewall is enabled at a later time.

  16. Verify the path of the SQL Server database files.

    Click Browse to change the default location.

    Click Next.

    • By default, the CommServe database files will be stored on a shared drive to allow future fail over operations.
    • Ensure that the drive has at least 1GB of free space.
    • Do not specify a FAT drive as the install path.

  17. Select Create a New Database, and, then click Next.

  18. Specify the network or local path where you want to store the Disaster Recovery backup files.

    Click Next.

    If you selected Use Network Path, you must also provide the Network share username and the Network share password.

    • The Network share username is the domain\username of the user that has administrative rights to the Disaster Recovery Backup destination path.
    • The Network share password is the password of the network share username.

  19. Enter the username and password for the CommCell Console administrator account.

    Note down the username and password because you need it to access the CommCell Console.

  20. Click Next.

    If you do not want to allow the CommServe to install software and updates to remote client computers, click to clear the Setup Software Cache check box and then click Next.

  21. Skip this step if you did not select the Setup Software Cache option.

    Specify the path where you want to store the software packages and updates from the FTP site.

    Click Browse to change the default location, and then click Next.

    Ensure that the Software Cache location resides on a shared drive.

    Once the installation completes, you can add more software packages and updates to this location. See Managing Software Cache - Populating the Cache for more information.

  22. Click Yes.

  23. Select the cluster nodes where you also want to install the CommServe from the Preferred Nodes list and click the arrow button to move them to the Selected Nodes list.

    Click Next.

    • The list of Preferred Nodes displays all the nodes found in the cluster. It is recommended that you select the cluster nodes that are configured to host this cluster group.
    • Do not select nodes that already have multiple instances installed.

  24. Type the Password for the Domain Administrator account to install the CommServe on the selected cluster nodes.

    Click Next.

  25. The progress of the remote install for the cluster nodes is displayed.

    If the remote installation of a cluster node fails to complete or is interrupted, you will need to separately install the software on that node using the steps described in Manually Installing the Software on a Passive Node. For example, the install may fail if one of the cluster nodes is not in the cluster group domain.

  26. On the Results page, click Finish.
  27. Click Finish.

Post-Install Operations

We recommend to tune the SQL Server memory usage after you install the CommServe in a clustered environment. The maximum memory used by the SQL Server should be 50% of the physical memory available in the computer.

  1. On the CommServe computer, open the Microsoft SQL Server Management Studio.
  2. Right-click the <Server Instance>, and then click Properties.
  3. From the Server Properties dialog box, select the Memory page on the left pane.
  4. In the Maximum server memory (in MB) box, specify 50% of the physical memory available in the computer.
  5. Click OK.

Additional Installation Methods

Install the CommServe

Deploy the CommServe interactively on a client.

Install the CommServe with an Existing Database

Rebuild the CommServe after a Disaster Recovery.

Silent Install

Deploy the CommServe silently on a client.