Install the CommServe® Software with an Existing Database

Where to Install

Install the CommServe software on a Windows computer that satisfies the minimum requirements specified in System Requirements.

Ensure that the Internet Information Services (IIS) is enabled on the computer. This will allow the installation of the Web Server and Web Console packages along with the CommServe. If you do not want these packages to be installed, either disable IIS or perform a custom installation.

Use the following steps to install the CommServe using an existing database.

When to Use This Procedure

The following are the scenarios that warrants the use of this procedure.

  • Rebuild the CommServe during Disaster Recovery

    When rebuilding the CommServe during disaster recovery scenario, this procedure can be used to install the CommServe with the database dump created during a disaster recovery backup.

    See CommServe Recovery for the complete procedure involved in rebuilding a CommServe in a disaster recovery scenario.

    If you plan to set up your CommCell environment for disaster recovery, consider the following factors for CommServe installation:

    • Make sure to install the same version of CommServe software on the production and standby CommServe hosts.
    • Microsoft SQL Server and SQL Server Management Tools software are automatically installed along with the CommServe software. However, if the SQL Server software is already installed on the host  before installing the CommServe software, ensure that the production CommServe host and standby CommServe host have the same version of SQL server software.
    • If you are configuring a disaster recovery failover process, make sure to use a floating CommServe host name during the installation.
  • Move the CommServe Database to Another Computer

    This procedure can be used when you move the CommServe database to another computer as part of a hardware refresh process. On the new computer, the CommServe software is installed using the same database.

    If the CommServe database is from an older software version, the database is upgraded to the current software version during the CommServe installation.

    For more information on the hardware refresh process, see:

Install Requirements

  • When installing CommCell components using Terminal Services, you must specify a UNC path to the installer. When using a UNC path to install the CommServe, SQL must already be installed and the database instance must already be configured.
  • If you CommServe computer has multiple network interface cards and IP addresses, ensure that all network communication paths are working. Also, make sure that the network interface to be used in the CommServe installation is set as the first to be bound to the network.

Before You Begin

System Requirements

Verify that the computer in which you wish to install the software satisfies the minimum requirements specified in System Requirements.

Download Software Packages

Download the latest SnapProtect® software using the Download Manager application. The Download Manager bundles an installation package from the SnapProtect components that you chose to download. Use the installation package to launch the software installer on a client computer.

See Download Manager - Getting Started for instructions on creating an installation package.

Installation

The software can be installed using one of the following methods:

Method 1: Interactive Install - Standard

Use this procedure to install the software using the standard installation options.

Method 2: Interactive Install - Custom

Use this procedure to install the software by specifying installation settings and options.

Method 1: Interactive Install - Standard

  1. Log on to the client computer as an Administrator or as a member of the Administrator group on that computer.
  2. Disable Anti-virus software on the computer.

  3. Run SetupAll.exe from the installation package that was created using the Download Manager.
  4. Click I accept the terms in the license agreement, and then click Next.

  5. Click Standard, and then click Next.

  6. Click Create a New CommCell, and then click Next.

  7. The CommServe Module is selected by default. Click Next.

  8. Verify the default location for software installation.

    Click Next.

    If necessary, click Browse... to change the default location.

    • Do not install the software to a mapped network drive
    • Do not use the following characters when specifying the destination path: / : * ? " < > | #
    • It is recommended that you use alphanumeric characters only

  9. Click Install.

    • The Search Advanced Document Type Support package is installed along with Web Server.
    • The Summary on your screen should list the components that you selected to install, and might look different from the example shown.

  10. Click Yes.

    The computer may prompt for a reboot after installing the .Net Framework. In such a case, click Reboot Now to reboot the computer.

    After the reboot, run SetupAll.exe from the installation package to resume the installation. The installer proceeds to copy the setup files, and then initiates the Microsoft SQL Server installation.

    If the SQL Server is already installed on the computer, the installer skips the SQL Server installation.

    By default, when the SQL Server is installed as part of the CommServe installation, the SnapProtect software automatically sets the system administrator (sa) password. If the 'sa' password of the preinstalled SQL Server does not match with the default password set by SnapProtect, the installer will prompt you for the password.

  11. Select one of the following options:

    • If you do not want to disable Windows Firewall, click Next.
    • If you want to disable Windows Firewall for all profiles, click Yes, disable Windows Firewall for all profiles and then click Next.

  12. Verify the path to the SQL Server database files.

    Click Browse to change the default location.

    Click Next.

    • Ensure that the drive has at least 1GB of free space.
    • Do not specify a mapped network drive or a FAT drive.
    • Do not save the database files to a compressed drive.

  13. Select Use an Existing Database to use a CommServe database from an earlier installation.

    Click Browse to locate the database dump file.

    Click Next.

    Do not specify a mapped network drive or a FAT drive for the database dump file.

  14. Enter the username and password for the CommCell Console administrator account.

    Note down the username and password because you need it to access the CommCell Console.

  15. Click Next.

    If you do not want to allow the CommServe to install software and updates to remote client computers, click to clear the Setup Software Cache check box and then click Next.

  16. Click Yes to wait for the installer to copy the software packages required for the CommServe.

    If you want to finish the installation, click No. The software packages will be copied in the background process.

  17. Click Finish.

Default Options Selected during Standard Install

Listed below are the default options that are automatically selected while performing the Standard Install.

Option Enabled / Disabled Description
Setup Software Cache Enabled This option is used to automatically download software packages and updates from FTP sites.

By default, software packages and updates will be stored in the following location:

C:\Program Files\##_DOC_OEM_INSTALL_DESTINATION_COMPANY_FOLDER_##\SnapProtect\SoftwareCache

Method 2: Interactive Install - Custom

  1. Log on to the client computer as an Administrator or as a member of the Administrator group on that computer.
  2. Disable Anti-virus software on the computer.

  3. Run SetupAll.exe from the installation package that was created using the Download Manager.
  4. Click I accept the terms in the license agreement, and then click Next.

  5. Click Custom, and then click Next.

  6. Click Select components to install on this computer and click Next.

  7. Select the following components:
    • Expand CommServe, and then click CommServe.

      The Web Console, Web Server and Work Flow packages are automatically selected.

    • Expand Consoles, and then click CommCell Console.

    Click Next.

  8. Verify the installation path of the CommServe database engine. This will be the location for the SQL Server System databases.

    Click Browse to change the default location, and then click Next.

    • If you plan to perform VSS enabled backups on the CommServe computer, it is recommended that the CommServe database is not installed on the system drive. VSS restores could cause system state restore issues.
    • The install program installs the database instance.

  9. Verify the installation path for the Microsoft SQL Server.

    Click Browse to change the default location, and then click Next.

    This step might take several minutes to complete.

  10. Verify the default location for software installation.

    Click Next.

    If necessary, click Browse... to change the default location.

    • Do not install the software to a mapped network drive
    • Do not use the following characters when specifying the destination path: / : * ? " < > | #
    • It is recommended that you use alphanumeric characters only

  11. Click Install.

    • The Search Advanced Document Type Support package is installed along with Web Server.
    • The Summary on your screen should list the components that you selected to install, and might look different from the example shown.

  12. Click Yes.

    The computer may prompt for a reboot after installing the .Net Framework. In such a case, click Reboot Now to reboot the computer.

    After the reboot, run SetupAll.exe from the installation package to resume the installation. The installer proceeds to copy the setup files, and then initiates the Microsoft SQL Server installation.

    If the SQL Server is already installed on the computer, the installer skips the SQL Server installation.

    By default, when the SQL Server is installed as part of the CommServe installation, the SnapProtect software automatically sets the system administrator (sa) password. If the 'sa' password of the preinstalled SQL Server does not match with the default password set by SnapProtect, the installer will prompt you for the password.

  13. Click Next.

    The CommServe Client Name and CommServe Host Name are filled automatically .

  14. Select one of the following options:

    • If you do not want to disable Windows Firewall, click Next.
    • If you want to disable Windows Firewall for all profiles, click Yes, disable Windows Firewall for all profiles and then click Next.

  15. Select Add programs to the Windows Firewall Exclusion List, to add CommCell programs and services to the Windows Firewall Exclusion List.

    Click Next.

    This option enables CommCell operations across Windows firewall by adding CommCell programs and services to Windows firewall exclusion list.

    It is recommended to select this option even if Windows firewall is disabled. This will allow the CommCell programs and services to function if the Windows firewall is enabled at a later time.

  16. Verify the path to the SQL Server database files.

    Click Browse to change the default location.

    Click Next.

    • Ensure that the drive has at least 1GB of free space.
    • Do not specify a mapped network drive or a FAT drive.
    • Do not save the database files to a compressed drive.

  17. Select Use an Existing Database to use a CommServe database from an earlier installation.

    Click Browse to locate the database dump file.

    Click Next.

    Do not specify a mapped network drive or a FAT drive for the database dump file.

  18. Specify the network or local path where you want to store the Disaster Recovery backup files.

    Click Next.

    If you selected Use Network Path, you must also provide the Network share username and the Network share password.

    • The Network share username is the domain\username of the user that has administrative rights to the Disaster Recovery Backup destination path.
    • The Network share password is the password of the network share username.

  19. Enter the username and password for the CommCell Console administrator account.

    Note down the username and password because you need it to access the CommCell Console.

  20. Click Next.

    If you do not want to allow the CommServe to install software and updates to remote client computers, click to clear the Setup Software Cache check box and then click Next.

  21. Skip this step if you did not select the Setup Software Cache option.

    Specify the path where you want to store the software packages and updates from the FTP site.

    Click Browse to change the default location, and then click Next.

  22. Click Yes to wait for the installer to copy the software packages required for the CommServe.

    If you want to finish the installation, click No. The software packages will be copied in the background process.

  23. Click Finish.

Additional Installation Methods

Install the CommServe

Deploy the CommServe interactively on a client.

Install the CommServe in a Clustered Environment

Deploy the CommServe in a clustered environment.

Silent Install

Deploy the CommServe silently on a client.