Manually Installing the Software on a Passive Node

Where to Install

Install the CommServe on a Windows computer that satisfies the minimum requirements specified in System Requirements.

This operation should be performed in the following scenarios:

  • When one ore more passive nodes are not available while installing the software on the active node.
  • When the CommServe is installed on the physical nodes and the SQL database in the cluster group.

Use the following steps to install the CommServe on an passive node of the cluster group.

Installation

The software can be installed using one of the following methods:

Method 1: Interactive Install - Standard

Use this procedure to install the software using the standard installation options.

Method 2: Interactive Install - Custom

Use this procedure to install the software by specifying installation settings and options.

Method 1: Interactive Install - Standard

  1. Log on to the passive node of the cluster group as an Administrator or as a member of the Administrator group on that computer.
  2. Run SetupAll.exe from the installation package that was created using the Download Manager.
  3. Click I accept the terms in the license agreement.

    Click Next.

  4. Click Standard.

    Click Next.

  5. Click Create a New CommCell.

    Click Next.

  6. The CommServe Module is selected by default. Click Next.

  7. Verify the default location for software installation.

    Click Next.

    If necessary, click Browse... to change the default location.

    • Do not install the software to a mapped network drive
    • Do not use the following characters when specifying the destination path: / : * ? " < > | #
    • It is recommended that you use alphanumeric characters only

  8. On the Summary page, click Install.
  9. Select Configure a cluster group.

    Click Next.

  10. Select the cluster group in which the SQL Server was installed.

    Click Next.

  11. Click Yes.

  12. Specify the SQL Server System Administrator password.

    Click Next.

  13. Enter the username and password for the CommCell Console administrator account.

    Note down the username and password because you need it to access the CommCell Console.

  14. Click Yes.

  15. Select the cluster nodes where you also want to install the CommServe from the Preferred Nodes list and click the arrow button to move them to the Selected Nodes list.

    Click Next.

    • The list of Preferred Nodes displays all the nodes found in the cluster. It is recommended that you select the cluster nodes that are configured to host this cluster group.
    • Do not select nodes that already have multiple instances installed.

  16. Type the Password for the Domain Administrator account to install the CommServe on the selected cluster nodes.

    Click Next.

  17. The progress of the remote install for the cluster nodes is displayed.

    If the remote installation of a cluster node fails to complete or is interrupted, you will need to separately install the software on that node using the steps described in Manually Installing the Software on a Passive Node. For example, the install may fail if one of the cluster nodes is not in the cluster group domain.

  18. Click Finish.

  19. Click Finish.

Method 2: Interactive Install - Custom

  1. Log on to the passive node of the cluster group as an Administrator or as a member of the Administrator group on that computer.
  2. Run SetupAll.exe from the installation package that was created using the Download Manager.
  3. Click I accept the terms in the license agreement.

    Click Next.

  4. Click Custom.

    Click Next.

  5. Click Select components to install on this computer and click Next.

  6. Select the following components:
    1. Expand CommServe, and then click CommServe.
    2. Expand Consoles, and then click CommCell Console.

    If IIS is enabled, the Web Console and Web Server components are automatically selected. Make sure to deselect these components as the Web Server is not supported on clustered environments.

    You can also install other Agents along with the CommServe in the cluster. For information on agents that support clusters, see Clusters - Support.

    Click Next.

  7. Verify the default location for software installation.

    Click Next.

    If necessary, click Browse... to change the default location.

    • Do not install the software to a mapped network drive
    • Do not use the following characters when specifying the destination path: / : * ? " < > | #
    • It is recommended that you use alphanumeric characters only

  8. On the Summary page, click Install.
  9. Select Configure a cluster group.

    Click Next.

  10. Select the cluster group in which the SQL Server was installed.

    Click Next.

  11. Click Yes.

  12. Specify the SQL Server System Administrator password.

    Click Next.

  13. Select Add programs to the Windows Firewall Exclusion List, to add CommCell programs and services to the Windows Firewall Exclusion List.

    Click Next.

    This option enables CommCell operations across Windows firewall by adding CommCell programs and services to Windows firewall exclusion list.

    It is recommended to select this option even if Windows firewall is disabled. This will allow the CommCell programs and services to function if the Windows firewall is enabled at a later time.

  14. Enter the username and password for the CommCell Console administrator account.

    Note down the username and password because you need it to access the CommCell Console.

  15. Verify the location for the Job Results files.

    Click Browse to change the default location.

    Click Next.

  16. Click Yes.

    • The Internet Information Server (IIS) must be installed on this computer in order to configure for web administration.
    • Configuring this computer for web administration allows you to:
      • Access the CommCell Console and Books Online from a remote computer using a Web browser.
      • View CommCell reports.

  17. Click Yes.

  18. Select the cluster nodes where you also want to install the CommServe from the Preferred Nodes list and click the arrow button to move them to the Selected Nodes list.

    Click Next.

    • The list of Preferred Nodes displays all the nodes found in the cluster. It is recommended that you select the cluster nodes that are configured to host this cluster group.
    • Do not select nodes that already have multiple instances installed.

  19. Type the Password for the Domain Administrator account to install the CommServe on the selected cluster nodes.

    Click Next.

  20. The progress of the remote install for the cluster nodes is displayed.

    If the remote installation of a cluster node fails to complete or is interrupted, you will need to separately install the software on that node using the steps described in Manually Installing the Software on a Passive Node. For example, the install may fail if one of the cluster nodes is not in the cluster group domain.

  21. Click Finish.

  22. Click Finish.

Post-Install Considerations

If the CommServe is configured to communicate across a firewall, the following firewall related files must be manually copied from the active node to all the passive nodes:
  • <software installation path>/<software installation folder>/Base/FwHosts.txt
  • <software installation path>/<software installation folder>/Base/FwPeers.txt
  • <software installation path>/<software installation folder>/Base/FwPorts.txt