Custom Package - Windows

Before you Begin

Verify System Requirements

Verify that the computer in which you want to install the custom package satisfies the minimum requirements specified in System Requirements.

On Windows client computers, the Base Client software is installed when you create a custom install package for the first time.

Download Software Packages

Download the latest SnapProtect® software using the Download Manager application. The Download Manager bundles an installation package from the SnapProtect components that you chose to download. Use the installation package to launch the software installer and create a custom package.

See Download Manager - Getting Started for instructions on creating an installation package.

Create a Custom Package

Use the following steps to create a custom package for Windows components:

  1. Log on to the client computer as an Administrator or as a member of the Administrator group on that computer.
  2. Run SetupAll.exe from the installation package that was created using the Download Manager.
  3. Click I accept the terms in the license agreement.

    Click Next.

  4. Click Custom.

    Click Next.

  5. Click Create a custom package to install on a different computer and click Next.

  6. Click Create a Recording of Packages.

  7. Click Next.

  8. Verify the default location for software installation.

    Click Next.

    If necessary, click Browse... to change the default location.

    • Do not install the software to a mapped network drive
    • Do not use the following characters when specifying the destination path: / : * ? " < > | #
    • It is recommended that you use alphanumeric characters only

  9. Click Next.

  10. Specify the location where you wish to create the custom package. By default the custom package is created at C:\CustomInstallPackageName.

    Specify a folder under any drive. If the folder does not exist, it is automatically created.
    Do not use the following characters when specifying the destination path:
    / : * ? " < > |
    It is recommended that you use alphanumeric characters only.

    Click Browse to change directories.

    Click Next to continue.

  11. Select one of the following:
    • Select Create a new instance option to install the Agents as a new instance.

      If you select this option and create a custom package, later when you install the Agents using this custom package, the Agents will always be installed as a new instance irrespective of the existence of any other instances on the client computer.

    • Select Install to existing instance to install the Agents to a specific instance existing on the client computer.

      From the Select an instance drop-down list, select the instance name to which you want the agents to be added at the time of installation.

      Make sure that the instance name that you select here exists on the client computers on which you would install the agents using this custom package. Once you specify the instance name and create a custom package, later when you install the Agents using this custom package on a client computer, the Agents will always be installed to the instance that you specify in this step. If the installer does not find any matching instance name on the client computer, then a new instance with this name will be created and the Agents will be installed to this instance

    Click Next.

  12.  Select the components that you want to include in the Custom Package.
    Click Next.

  13. Click Next.

    • If you want to include .NET Framework 4.0 Installer in the custom package, select Include .NET Framework 4.0 Installer.
    • If you just want to create an answer file without creating custom package, select Create answer file (without packages). If you select this option, self-extracting executable will not be created.

  14. Select one of the following:

    • If firewall configuration is not required, click Next.
    • If this computer and the CommServe is separated by a firewall, click Configure firewall services.

    For firewall options and configuration instructions, see Firewall Configuration and continue with the installation.

    If you want this screen to be displayed while installing the components from the custom package, select the Show to user check box.

  15. Enter the fully qualified domain name of the CommServe in the CommServe Host Name box.
    • Do not use space and the following characters when specifying the CommServe Host Name:

      \|`~!@#$%^&*()+=<>/?,[]{}:;'"

    Click Next.

    If you want this screen to be displayed while installing the components from the custom package, select the Show to user check box.

  16. The default port numbers used for CommCell communication is displayed. If necessary, you can modify the port numbers.

    Click Next.

    This screen will not appear if the default port numbers are not used for CommCell communication.

    If you want this screen to be displayed while installing the components from the custom package, select the Show to user check box.

  17. Verify the default location for software installation.

    Click Next.

    If necessary, click Browse... to change the default location.

    • Do not install the software to a mapped network drive
    • Do not use the following characters when specifying the destination path: / : * ? " < > | #
    • It is recommended that you use alphanumeric characters only

    If you want this screen to be displayed while installing the components from the custom package, select the Show to user check box.

  18. Select a Client Group.
    Click Next.

    This screen will not be displayed if Client Groups are not configured in the CommCell Console. For more information, see Client Computer Groups.

    If you want this screen to be displayed while installing the components from the custom package, select the Show to user check box.

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  19. Select one of the following:
    • Click Use Cell level Policy to inherit the global filter policy configuration set for the CommCell.
    • Click Always use Global Filters to apply the global filters policy to the default subclient regardless of the policy set for the CommCell.
    • Select Do not use Global Filters if you plan to define specific filters for the Agent.

    Click Next.

    If you want this screen to be displayed while installing the components from the custom package, select the Show to user check box.

  20. Select a storage policy from the Storage Policy list.

    Select the Configure for Laptop or Desktop Backup option to install Backup Monitor utility. This utility allows you to view the backup job summary from the client computer without opening the CommCell Console. See Monitor - Laptop User for more information.

    Select the Contact the master CommServe to perform automatic registration option if you have plans to deploy this installation package to different computers and want each client computer to automatically register with the appropriate CommServe of your choice.

    Click Next.

    If you want this screen to be displayed while installing the components from the custom package, select the Show to user check box.

  21. Click Finish.

    This screen will reflect the components you selected for install, and may look different from the example shown.

Install Using the Custom Package

Use the following procedure to install using the custom package self extracting file.

  1. Locate the custom package and double-click the .exe file to start the installation. For example:
    For a Windows X64 system using default paths, this file can be located at  C:\CustomPackageName\CustomPackageName_WinX64
  2. Custom Installation Package screen will be displayed. Click Next to continue.

  3. Provide a path for the installer to extract the installation package.

  4. The installation proceeds silently. This may take several minutes to complete.

  5. Click OK on the dialog box.

  6. Click Finish.

  7. In the Process Manager dialog box, click the Register Me tab and provide the following details:
    1. In the Computer Name box, enter the name of the laptop computer.

      The computer name might be already provided.

    2. In the User Name and Password boxes, enter your CommCell user credentials.
    3. Click Register.