Silently Installing the CommServe® Software

Where to Install

Install the CommServe software on a Windows computer that satisfies the minimum requirements specified in System Requirements.

Use the following steps to install the CommServe in a silent mode.

Before You Begin

System Requirements

Verify that the computer in which you wish to install the software satisfies the minimum requirements specified in System Requirements.

Download Software Packages

Download the latest SnapProtect® software using the Download Manager application. The Download Manager bundles an installation package from the SnapProtect components that you chose to download. Use the installation package to launch the software installer on a client computer.

See Download Manager - Getting Started for instructions on creating an installation package.

Install Procedure

A silent install consists of two distinct phases. In the recording phase, the installation options are recorded to an .xml file. In the playback phase, the .xml file is played back by the install program, which installs the software with the recorded options without any prompting. Through this method, the CommServe deployment becomes automated.

Note the following when performing a silent install:

Record Phase Playback Phase
  • The install program only records your choices, it does not execute the install.

  • No license is consumed when recording an install.

  • Close all applications and disable any programs that run automatically, including antivirus, screen savers and system utilities.

    Some of the programs, including antivirus software, may be running as a service. Stop and disable such services before you begin. You can re-enable them after recording the install.

  • Review the System Requirements and the Installation procedures for each component you are installing.

  • If you intend to play back the recorded install on multiple computers, choose options that are applicable to all those computers. For example when specifying an installation folder, be sure it exists on all target computers.

  • If your network does not have DNS lookup or some other name resolution facility, you may be asked to enter the IP address of the server computer.
  • A license is consumed on the server for each licensed component you install.
  • You will not be prompted for any information, but note that the install program (QInstaller.exe) will appear in the Windows Task Manager.
  • If your network does not have DNS lookup or some other name resolution facility, you may be asked to enter the IP address of the server computer.

The following sections describe the steps to record the CommServe installation and play back the recorded install.

Record Mode

  1. Log on to the client computer as an Administrator or as a member of the Administrator group on that computer.
  2. Disable Anti-virus software on the computer.

  3. Run SetupAll.exe from the installation package that was created using the Download Manager.
  4. Click I accept the terms in the license agreement.

    Click Next.

  5. Click Custom.

    Click Next.

  6. Select Create a custom package to install on a different computer.

    Click Next.

  7. Click Create a Recording of Packages.

    Click Next.

  8. Click Next.

  9. Verify the default location for software installation.

    Click Next.

    If necessary, click Browse... to change the default location.

    • Do not install the software to a mapped network drive
    • Do not use the following characters when specifying the destination path: / : * ? " < > | #
    • It is recommended that you use alphanumeric characters only

  10. Select one of the following:
    • Install latest updates (services will be restarted)
    • Skip installing updates

    Click Next.

  11. Click Next.

  12. Specify the location where you wish to create the custom package. By default the custom package is created at C:\CustomInstallPackageName.

    Specify a folder under any drive. If the folder does not exist, it is automatically created.
    Do not use the following characters when specifying the destination path:
    / : * ? " < > |
    It is recommended that you use alphanumeric characters only.

    Click Browse to change directories.

    Click Next to continue.

  13. Select one of the following:
    • Select Create a new instance option to install the Agents as a new instance.

      If you select this option and create a custom package, later when you install the Agents using this custom package, the Agents will always be installed as a new instance irrespective of the existence of any other instances on the client computer.

    • Select Install to existing instance to install the Agents to a specific instance existing on the client computer.

      From the Select an instance drop-down list, select the instance name to which you want the agents to be added at the time of installation.

      Make sure that the instance name that you select here exists on the client computers on which you would install the agents using this custom package. Once you specify the instance name and create a custom package, later when you install the Agents using this custom package on a client computer, the Agents will always be installed to the instance that you specify in this step. If the installer does not find any matching instance name on the client computer, then a new instance with this name will be created and the Agents will be installed to this instance

    Click Next.

  14. Select the following components:
    • Expand CommServe, and then click CommServe.

      The Web Console, Web Server and Work Flow packages are automatically selected.

    • Expand Consoles, and then click CommCell Console.

    Click Next.

  15. Select the following options:
    • Include MS SQL Server
    • Include .NET Framework 4.0 Installer
    • Create answer File (without packages)

    • The Create answer file (without package) will create an answer file without creating the self-extracting executable.
    • Click to clear the Create a de-coupled installation package check box.
    • Click to clear the Launch RegisterMe at the end of install check box.

    Click Next.

  16. Verify the installation path of the CommServe database engine. This will be the location for the SQL Server System databases.

    Click Browse to change the default location, and then click Next.

    • If you plan to perform VSS enabled backups on the CommServe computer, it is recommended that the CommServe database is not installed on the system drive. VSS restores could cause system state restore issues.
    • The install program installs the database instance.

  17. Verify the installation path for the Microsoft SQL Server.

    Click Browse to change the default location, and then click Next.

    This step might take several minutes to complete.

  18. Verify the default location for software installation.

    Click Next.

    If necessary, click Browse... to change the default location.

    • Do not install the software to a mapped network drive
    • Do not use the following characters when specifying the destination path: / : * ? " < > | #
    • It is recommended that you use alphanumeric characters only

    If you want this screen to be displayed while installing the components from the custom package, select the Show to user check box.

  19. Verify the path to the SQL Server database files.

    Click Browse to change the default location.

    Click Next.

    • Ensure that the drive has at least 1GB of free space.
    • Do not specify a mapped network drive or a FAT drive.
    • Do not save the database files to a compressed drive.

  20. Specify the network or local path where you want to store the Disaster Recovery backup files.

    Click Next.

    If you selected Use Network Path, you must also provide the Network share username and the Network share password.

    • The Network share username is the domain\username of the user that has administrative rights to the Disaster Recovery Backup destination path.
    • The Network share password is the password of the network share username.

  21. Enter the username and password for the CommCell Console administrator account.

    Note down the username and password because you need it to access the CommCell Console.

  22. Click Next.

    If you do not want to allow the CommServe to install software and updates to remote client computers, click to clear the Setup Software Cache check box and then click Next.

  23. Skip this step if you did not select the Setup Software Cache option.

    Specify the path where you want to store the software packages and updates from the FTP site.

    Click Browse to change the default location, and then click Next.

  24. Click OK.

The Install.xml file is created in the location where you selected to create the custom package. Using this file as a base, you can customize it to install other components in the future.

See XML Input File for CommServe Silent Install for the example of the contents of a default XML input file generated during the record mode of a CommServe and for the list of parameters, default values and description.

Playback Mode

  1. Click the Windows Start button, navigate to All Programs | Accessories, and click Command Prompt.
  2. From the command prompt, navigate to the folder containing the installation package.
  3. Navigate to the WinX64 folder where the Setup.exe resides, and then execute the following command:

    Setup.exe /silent /play "path\filename.xml"

    For example, to playback the install procedure in order to install the software with all the recorded options, navigate to the WinX64 folder where the Setup.exe resides, and then run the following command:

    Setup.exe /silent /play C:\Cpackage\Win64\Install.xml

    Where, Install.xml is the xml file to which the recorded options were saved during the recording mode.

Any errors generated during this install will be written to the install.log file. For more information on the installation, see install.log located under %allusersprofile%\Company\Galaxy\LogFiles.