Alerts and Notifications - Available Alert Criteria

Table of Contents

Configuration

The following sections list the alert types available within the Configuration category along with important details such as:

  • User capabilities needed to use the alert
  • CommCell entities that can be associated with the alert
  • Criteria that trigger the alert
  • Available alert tokens

Client Groups

Use this alert to monitor any changes made to the properties of one or more client groups.

User Capabilities Associated Entities Criteria Description
Alert Management capability Client Groups Properties Modified The properties of a client computer group have been modified.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Clients

Use this alert to monitor the disk space and certificate expiration of one or more client computers, as well any client property change.

User Capabilities Associated Entities Criteria Description
Agent Management or Alert Management capability Clients

Client Groups 

Agents

Alert when client certificate expires within n days The client certificate expired within the specified number of days.
Disk Space Low The disk space for the client software installation and system directories (including the Job Results folder) reached the minimum thresholds:
  • The thresholds for the software installation and system directories, as well as the frequency interval at which the directories are monitored, are configurable in the registry.
  • The threshold for Job Results directory is configurable in the Client Computers properties dialog box.

If Data Classification Enabler is installed, this alert is sent if 85% or more of the volume's disk space is consumed.

If Content Indexing Engine is installed, this alert is sent if 80% or more of the volume's disk space is consumed,or if the minimum free space falls below 10 GB.

Properties Modified The properties of a client/agent were modified, or there was an unauthorized attempt to change the properties.

This alert is also generated if the agent content, pre-post commands, or storage policy of a subclient are modified.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

CommCell

Use this alert to monitor the CommCell when:

  • A number of failed login attempts occurred
  • Existing alerts have been modified
  • Disk space is low
  • CommCell components have been deconfigured
  • CommServe properties have been modified
User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability with CommCell association Not Applicable Alert every n failed login attempts There were a number of failed attempts to log on to the CommCell.
Alert Modified The properties of an alert were modified, such as:
  • A user was added or removed from the alert.
  • There was an unauthorized attempt to modify the properties.
Disk Space Low The minimum thresholds have been reached for the CommServe software installation and system directories, or there is insufficient disk space for the CommServe database to grow.

The threshold for the CommServe database directory and the frequency interval at which the database directory is monitored are configurable from the System window (Database space check interval and Database Space Check Thresholds) in the CommCell Console - Control Panel.

Force De-configured A user failed or succeeded to deconfigure an Agent, Client, or MediaAgent.
Properties Modified The properties of the CommServe were modified, or there was an unauthorized attempt to change the properties.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Library

Use this alert to monitor any changes made to the properties of one or more libraries in the CommCell.

User Capabilities Associated Entities Criteria Description
Library Management or Alert Management capability Libraries Properties Modified The properties of a library were modified, such as:
  • An overwrite media option was selected for the library.
  • There was an unauthorized attempt to change properties of a library.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

License

Use this alert to monitor the expiration and consumption of licenses in the CommCell.

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability with CommCell association Not Applicable Alert CommServe License Expires With n Days The CommServe license expired within the specified number of days.
Alert when Licenses Consumed reaches n Percent The consumption of CommCell licenses has reached the specified percentage.

License Capacity Usage details are updated every 24 hours. It may also be updated if a Data Aging Job is run or if CommServe services are restarted.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

MediaAgents

Use this alert to monitor the disk space and online status of one or more MediaAgents, as well as any MediaAgent property change.

User Capabilities Associated Entities Criteria Description
Media Management or Alert Management capability MediaAgents Disk Space Low The disk space for the MediaAgent software installation and system directories (including the Index Cache folder) reached the minimum thresholds.
  • The threshold for MediaAgents Index Cache directory is configurable in the CommCell Console's MediaAgent properties dialog box.
  • The thresholds for the software installation and system directories, as well as the frequency interval at which the directories are monitored, are configurable in the registry.
MediaAgent went Offline A MediaAgent was switched on/offline.
Properties Modified The properties of a MediaAgent were modified, or there was an unauthorized attempt to change the properties.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Schedules

Use this alert to monitor any changes made to CommCell scheduler, for example, the addition of a new schedule.

User Capabilities Associated Entities Criteria Description
Alert Management capability with CommCell association Not Applicable Scheduler Changes One of the following has occurred:
  • A schedule or schedule policy was added, deleted, or modified.
  • A job failed to be scheduled.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Storage Policy

Use this alert to monitor any changes made to the properties of one or more storage policies.

User Capabilities Associated Entities Criteria Description
Storage Policy Management or Alert Management capability Storage Policies Properties Modified The properties of a storage policy were modified, or there was an unauthorized attempt to change the properties. 

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Job Management

The following sections list the alert types available within the Job Management category along with important details such as:

  • User capabilities needed to use the alert
  • CommCell entities that can be associated with the alert
  • Criteria that trigger the alert
  • Available alert tokens

Auxiliary Copy

Use this alert to monitor auxiliary copy jobs running in the CommCell (under specific storage policies).

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability Storage Policies

Storage Policy Copies

Alert every n attempt (Phase failures) A specified number of attempts were made to resume the auxiliary copy operation after a phase failure.
Alert every n attempt (Network failures) A specified number of attempts were made to resume the auxiliary copy operation after a network failure.
Delayed by n Hrs An auxiliary copy operation was in a waiting state for the hours specified by the user at time of configuration.
Auxiliary Copy fallen behind alert Either one of the criteria has been met for the selected storage policy copy.
  • To be copied data is over the quantity specified in TB.
  • Jobs that are over number of specified days old and have not yet been fully copied.
  • More than the default value of 48 hrs is required to copy all data, based on the average throughput of previously run Auxiliary Copy jobs. It is recommended that you adjust this value with an estimated completion time so that the alert above will not be triggered.

If an alert is received, immediate attention should be given to any abnormal condition. Immediate action will prevent the Auxiliary Copy falling behind the source copy, in terms of amount of data to be copied.

The alert will indicate the criteria that was met to trigger the alert, with one alert reason for each criteria above, respectively:

  • to be copied data exceeded
  • old jobs not copied
  • need more time to copy data

Assuming the Auxiliary copy has had no issues and is expected to run for that duration, use the throughput and application values from the Auxiliary Copy Job Summary Report to set the value for this third criteria. For example, application data size is 1000 GB and throughput is 500 GB/hr, set time to 2 hours.

The example below shows how the throughput is calculated internally and can be followed to set the hours value for the third criteria:

Auxiliary Copy Job1 copied 4 TB in 2 hrs.

Auxiliary Copy Job2 copied 2 TB in 1 hour.

Average Throughput = (Total data copied by all jobs) / (Total time taken by all previous Auxiliary Copy jobs)

In the example,

  • Total data copied = 6 TB
  • Total time taken = 3 hrs

Average throughput is 6/3 = 2 TB/hr

To copy 4 TB, the calculation is 4/2, rounding up to the next hour set the alert to 2 hrs.

If the amount of data to copy increases to 27 TB, set the alert to 14 hrs, if throughput is 2TB/hr.

If throughput increases, for example 10 TB can be copied in 1 hr, then set the alert to 3 hrs, if data to be copied is 27TB.

New subclient associations to the storage policy will be prevented if the data to be copied is more than three times the specified value in the Auxiliary Copy Fallen Behind criteria, or if any of the other specified criteria is exceeded by more than three times.

Fallen behind alert for Silo copy and Snap copy is not supported.

The interval between alerts for this criteria can be configured in the Media Management Configuration (Auxiliary Copy Configuration) dialog box. The default interval is 24 hours, which is set in the Interval (Hours) between Auxiliary Copy Fallen Behind alerts option.

If you set the alert before SP4B, then click on Use default message in the Email tab when configuring a new alert so tokens are populated automatically. Also, if you set the alert before SP4B, then any GB values will be rounded up to the nearest and greater TB value (1TB is the minimum).

Job Activity An auxiliary copy operation was killed, resumed, or suspended by a user.
Job Failed An auxiliary copy operation failed to complete, failed to start, or was stopped by the system.
Job Skipped A scheduled auxiliary copy operation ran late, was skipped by a user, or skipped due to a holiday.
Job Succeeded An auxiliary copy operation completed successfully.
Job Succeeded with Errors An auxiliary copy operation completed with errors.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Backup Copy Workflow

Use this alert to monitor backup copy workflow jobs running in the CommCell (under specific storage policies).

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability Storage Policies Job Succeeded A backup copy workflow job completed successfully.
Job Succeeded with Errors A backup copy workflow job completed with errors.
Job Activity A backup copy workflow job is killed, resumed, or suspended by a user.
Job Failed A backup copy workflow job failed to complete, failed to start, or was stopped by the system.
Job Skipped A scheduled backup copy workflow job ran late, was skipped by a user, or skipped due to a holiday.
Job Started A backup copy workflow job was initiated manually or by a schedule.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Continuous Data Replicator

Use this alert to monitor Recovery Point Creation or Copy Backup operations running in the CommCell (under specific client groups, client computers, agents, or replication sets).

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability Client Groups

Clients

Agents

Replication Sets 

Alert every n attempt (Phase failures) A specified number of attempts were made to resume the Recovery Point Creation or Copy Back operation after a phase failure.
Alert every n attempt (Network failures) A specified number of attempts were made to resume the Recovery Point Creation or Copy Back operation after a network failure.
Delayed by n Hrs A Recovery Point creation, Consistent Recovery Point creation, or Copy Back operation was in a waiting state for the hours specified by the user at time of configuration.
Job Activity A Recovery Point creation, Consistent Recovery Point creation, or Copy Back operation was killed, resumed, or suspended by a user.
Job Failed A Recovery Point creation, Consistent Recovery Point creation, or Copy Back operation failed to complete, failed to start, or was stopped by the system.
Job Skipped A scheduled Recovery Point creation, Consistent Recovery Point creation, or Copy Back operation ran late, was skipped, or skipped due to a holiday.
Job Succeeded  A Recovery Point creation, Consistent Recovery Point creation, or Copy Back operation completed successfully.
Job Succeeded with Errors A Recovery Point creation, Consistent Recovery Point creation, or Copy Back operation completed with errors.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Data Aging

Use this alert to monitor data aging jobs running in the CommCell.

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability with CommCell association Not Applicable Job Activity A data aging operation was killed by a user.
Job Failed A data aging operation failed to complete, failed to start, or was stopped by the system.
Job Skipped A scheduled data aging operation ran late, was skipped by a user, or skipped due to a holiday.
Job Succeeded A data aging operation completed successfully.
Job Succeeded with Errors A data aging operation completed with errors.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Data Classification

Use this alert to monitor if any failure occurs when a data classification job runs.

User Capabilities Associated Entities Criteria Description
Alert Management capability Clients

Client Groups 

Classification Failed A data classification operation failed to write to the database.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Data Protection

Use this alert to monitor backup/archive jobs running in the CommCell (under a specific client group, client, agent, instance, backup set, or subclient).

This alert can also be configured as a subscription-based alert, which enables laptop users to subscribe to this alert from the Web Console in order to monitor their client backups.

User Capabilities Associated Entities Criteria Description
Data Protection Operations or Alert Management capability Clients

Client Groups

Agents

Instance/Partition

Backup Sets

All Subclients (DataArchiver agents only)

Subclients

Increase in Data Size by n% A backup/archive job was at least n% larger in data size than the previous job of the same type (full, incremental, differential or synthetic full). Default is set at 10%. 

(n is the percentage of increase in data size, at which if met, will trigger the alert. The actual data size increase may be larger than the n%.)

Decrease in Data Size by n% A backup/archive job is at least n% smaller in data size than the previous job of the same type (full, incremental, differential or synthetic full). Default is set at 10%.

(n is the percentage of decrease in data size, at which if met, will trigger the alert. The actual data size decrease may be larger than the n%.) 

Alert every n attempt (Phase failures) A specified number of attempts were made to resume a backup/archive operation after a phase failure.
Alert every n attempt (Network failures) A specified number of attempts were made to resume the backup/archive operation after a network failure.
Delayed by n Hrs A backup/archive operation was in a waiting state for the hours specified by the user at time of configuration.
No backup for last n Days No backup/archive jobs have run in the specified number of days.

When the Data Protection alert is configured as a subscription-based alert, this criterion is used by default to notify laptop users when no backups are performed.

Job exceeded running time of n Hrs A backup/archive job in a running state exceeds the specified running time.
Number of failed files is more than The number of failed files in a backup/archive job exceeds the specified number.
Percentage of failed files is more than The percentage of failed files in a backup/archive job exceeds the specified percentage.
Backup for subclient failed consecutively for n attempts The backup job for a subclient fails the number of times specified. The failures must be consecutive.

Failed backup job status includes:

  • Job killed by the system
  • Job killed
  • Job completed with errors
  • Job failed
Alert when jobs in pending state exceed n percent or count of n The backup/archive jobs in a pending/waiting state exceed the specified percentage or the specified count.
Data backed up exceeds n GB The amount of data in a backup/archive job exceeds the specified gigabytes.
Job Activity A backup/archive operation was killed, resumed, or suspended by a user.
Job Failed A backup/archive operation failed to complete, failed to start, or was stopped by the system.
Job Skipped A scheduled backup/archive operation ran late, was skipped, or skipped due to a holiday.
Job Started A backup/archive job was initiated manually or by a schedule.
Job Succeeded A backup/archive operation completed successfully.
Job Succeeded with Errors A backup/archive operation completed with errors.
No Data Protection A data protection job failed to start.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Data Recovery

Use this alert to monitor restore/recover jobs running in the CommCell (under a specific client group, client, agent, backup set, or instance).

This alert can also be configured as a subscription-based alert, which enables laptop users to subscribe to this alert from the Web Console in order to monitor the restore operations in their clients.

User Capabilities Associated Entities Criteria Description
Browse and In Place Recover or Browse and Out of Place Recover or Alert Management capability Clients

Client Groups

Agents

Instance/Partition

Backup Sets

Job Activity A data recovery operation was killed, resumed, or suspended by a user.
Job Failed A restore operation failed to complete, failed to start, or was stopped by the system.

When the Data Recovery alert is configured as a subscription-based alert, this criterion is used by default to notify laptop users when the backup data failed to be restored for a client.

Job Skipped A scheduled restore operation ran late, was skipped by a user or skipped due to a holiday.
Job Started A restore operation was started by a user.
Job Succeeded A restore operation completed successfully.
Job Succeeded with Errors A restore operation completed with errors.
List Media A user requested a list of media used for the original backup operation.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Data Verification

Use this alert to monitor data verification jobs running in the CommCell (under a specific storage policy or storage policy copy).

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability Storage Policies

Storage Policy Copies 

Delayed by n Hrs A data verification operation was in a waiting state for the hours specified by the user at time of configuration.
Job Activity A data verification operation was killed, resumed, or suspended by a user.
Job Failed A data verification operation failed to complete, failed to start, or was stopped by the system.
Job Skipped A scheduled data verification operation ran late, was skipped by a user, or skipped due to a holiday.
Job Succeeded A data verification operation completed successfully.
Job Succeeded with Errors A data verification operation completed with errors.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

DeDup DB Reconstruction

Use this alert to monitor reconstruction jobs for deduplication databases running in the CommCell (under a specific storage policy or storage policy copy).

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability Storage Policies

Storage Policy Copies 

Delayed by n Hrs A deduplication reconstruction job was in a waiting state for the hours specified by the user at time of configuration.
Alert every n attempts (Phase failures) A specified number of attempts were made to resume the deduplication reconstruction job after a phase failure.
Alert every n attempts (Network failures) A specified number of attempts were made to resume the deduplication reconstruction job after a network failure.
Job Activity A deduplication reconstruction job was killed, resumed, or suspended by a user.
Job Failed A deduplication reconstruction job failed to complete, failed to start, or was stopped by the system.
Job Skipped A scheduled deduplication reconstruction job ran late, was skipped by a user, or skipped due to a holiday.
Job Started A deduplication reconstruction job was initiated manually or by a schedule.
Job Succeeded A deduplication reconstruction job completed successfully.
Job Succeeded with Errors A deduplication reconstruction job completed with errors.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Disaster Recovery Backup

Use this alert to monitor disaster recovery backup jobs running in the CommCell.

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability with CommCell association Not Applicable Delayed by n Hrs A disaster recovery backup operation was in a waiting state for the hours specified by the user at time of configuration.
Job Activity A disaster recovery backup operation was killed by a user.
Job Failed A disaster recovery backup failed to complete, failed to start, was stopped by the system, or no storage policy was defined for the operation.
Job Skipped A scheduled disaster recovery backup ran late, was skipped by a user, or skipped due to a holiday.
Job Succeeded A disaster recovery backup completed successfully.

By default, five backup set are pruned during the operation.

Job Succeeded with Errors A disaster recovery backup operation completed with errors/warnings.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Information Management

Use this alert to monitor information management jobs running in the CommCell.

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability with CommCell association Not Applicable Delayed by n Hrs An information management operation was in a waiting state for the hours specified by the user at time of configuration.
Job Activity An information management operation was killed by a user.
Job Failed An information management operation failed to complete, failed to start, or  was stopped by the system.
Job Skipped An information management operation ran late, was skipped by a user, or skipped due to a holiday.
Job Succeeded An information management operation completed successfully.
Job Succeeded with Errors An information management operation completed with errors.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Media Erase

Use this alert to monitor erase media jobs running in the CommCell and that are associated to specific libraries.

User Capabilities Associated Entities Criteria Description
Library Management or Alert Management capability Libraries Job Activity An erase media operation was killed, resumed, or suspended by a user.
Job Failed An erase media operation failed to complete, failed to start, or was killed by a user.
Job Succeeded An erase media operation completed successfully.
Job Succeeded with Errors An erase media operation completed with errors/warnings.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Media Inventory

Use this alert to monitor media inventory jobs running in the CommCell and that are associated to specific libraries.

User Capabilities Associated Entities Criteria Description
Library Management or Alert Management capability Libraries Job Failed An inventory operation failed to complete, failed to start, or was killed by a user.
Job Succeeded An inventory operation completed successfully.
Job Succeeded with Errors An inventory operation completed with errors.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Media Refreshing

Use this alert to monitor media refresh jobs running in the CommCell (under specific storage policies or storage policy copies).

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability Storage Policies

Storage Policy Copies 

Alert every n attempt (Phase failures) A specified number of attempts were made to resume the media refresh operation after a phase failure.
Alert every n attempt (Network failures) A specified number of attempts were made to resume the media refresh operation after a network failure.
Delayed by n Hrs A media refresh operation was in a waiting state for the hours specified by the user at time of configuration.
Job Activity A media refresh operation was killed by a user.
Job Failed A media refresh operation failed to complete, failed to start, or the operation was stopped by the system.
Job Skipped A media refresh operation ran late, was skipped by a user, or skipped due to a holiday.
Job Succeeded A media refresh operation completed successfully.
Job Succeeded with Errors A media refresh operation completed with errors.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Report

Use this alert to monitor the generation of reports in the CommCell.

User Capabilities Associated Entities Criteria Description
Administration Management capability with CommCell association Not Applicable Job Activity A report job was killed by a user.
Job Failed A report failed to generate, the operation was stopped by the system, or a report failed to be saved.
Job Skipped A report job ran late, was skipped by a user, or was skipped due to a holiday.
Job Succeeded A report generated successfully.
Job Succeeded with Errors A report was generated with errors.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Virtualize ME

Use this alert to monitor the Virtualize ME jobs running in the CommCell.

User Capabilities Associated Entities Criteria Description
Alert Management capability Clients Alert every n attempt (Phase failures) A specified number of attempts were made to resume the Virtualize Me job after a phase failure.
Job Activity A Virtualize Me job was killed, resumed, or suspended by a user.
Job Failed A Virtualize Me job failed to complete, failed to start, or was stopped by the system.
Job Started A Virtualize Me job was started by the user.
Job Succeeded A Virtualize Me job completed successfully.
Job Succeeded with Errors A Virtualize Me job completed with errors.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Workflow

Use this alert to monitor the execution of one or more workflows defined in the CommCell.

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability All existing workflows in the CommCell Alert every n attempt (Phase failures) A workflow is in a waiting state for a specified number of hours after a phase failure.
Job Activity A workflow was killed, resumed, or suspended by a user.
Job Failed A workflow failed to start, failed to complete, or was stopped by the system.
Job Skipped A scheduled workflow job ran late, was skipped by a user, or skipped due to a holiday.
Job Started A workflow job was initiated by a user or schedule.
Job Succeeded A workflow job completed successfully.
Job Succeeded with Errors A workflow job completed with errors.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Media Management

The following sections list the alert types available within the Media Management category along with important details such as:

  • User capabilities needed to use the alert
  • CommCell entities that can be associated with the alert
  • Criteria that trigger the alert
  • Available alert tokens

Device Status

Use this alert to monitor the device status of one ore more libraries in the CommCell.

User Capabilities Associated Entities Criteria Description
Library Management or Alert Management capability Libraries Drive went Offline A drive in a library was switched offline.
Library went Offline A library was switched offline.
Mount Path went Offline A mount path was switched offline.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Library Management

Use this alert to monitor the state, storage condition, performance, and media handling of one or more libraries in the CommCell.

User Capabilities Associated Entities Criteria Description
Library Management or Alert Management capability Libraries Insufficient Storage The number of spare media for a scratch pool and cleaning pool inside the library are below the watermark defined, or there is no spare media in the library.

For a disk library, the alert is triggered if the free disk space is below the watermark or there is insufficient disk space.

Maintenance Occurred A drive cleaning operation completed successfully or failed.
Maintenance Required The library or drive exceeded its threshold, a drive requires cleaning, or the mount path exceeded its fragmentation threshold.
Media Handling Errors The system found a duplicate barcode/label in the library, or the system detected a media in the wrong library.
Media Handling Required A media is not in the library, or a media in a drive needs to be changed because the system detected non-valid or no media in the drive.

The percentage threshold at which the mount path is deemed fragmented can be configured in the Media Management Configuration (Service Configuration) window, by setting the Mount Path Fragmentation Threshold percentage option.

Media Mount and Usage Errors A media was marked read only, bad or depreciated, or a mount or an unmount error has occurred.
Media Ready in Mail Slot Media in mail slot is ready to be picked up by the user.
  • This criterion applies only to a Vault Tracker media export (to mail slot), which requires a Vault Tracker license.
  • We recommend that the <MEDIA LIST> and <MORE MEDIA Y/N> tokens be added to the notification message when configuring this alert.
Media Recalled The media was retrieved from an export location for a specific operation.
Non-encrypted media exported Media that is not encrypted has been exported to an specific location.
User Overwrite of Media The media was overwritten by a user.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Vault Tracker

Use this alert to monitor Vault Tracker jobs running in the CommCell.

User Capabilities Associated Entities Criteria Description
Library Management or Alert Management capability Tracking Policies 
Job Failed A pending media movement failed.
Job Initiated A pending media movement job was started.
Job Succeeded A pending media movement completed successfully.
Job Succeeded with Errors A pending media movement completed with errors.
Media Handling Required A media is moved to a virtual mail slot, or a media needs import.
Media Picked Up A media has been picked up.
Media Reached Destination A media has reached the required destination.
Media Returned to Source A media has been returned to the source.
Rolled Back A media movement job was rolled back.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Operation

The following sections list the alert types available within the Operation category along with important details such as:

  • User capabilities needed to use the alert
  • CommCell entities that can be associated with the alert
  • Criteria that trigger the alert
  • Available alert tokens

Event Viewer Events

Use this alert to monitor operations occurring in the CommCell.

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability Client Groups

Clients

Severity A CommCell event was marked with one of the following severities:
  • Critical
  • Major
  • Minor
  • Information
Job ID The job ID associated with the CommCell event.
Program The CommCell program that generated the event. For example, Job Manager, CVD, or Media Manager.
CommCell The name of the CommCell from where the event is generated.
Event Code The event ID associated with the CommCell event.

Use this criterion if a specific CommCell event shows an unexpected behavior.

Description A CommCell event with a specific description. For example, this alert can be triggered if the event description has the word "fail" in the description.
Locale The language of the CommCell event. By default, it is English.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Software Updates

The following sections list the alert types available within the Software Updates category along with important details such as:

  • User capabilities needed to use the alert
  • CommCell entities that can be associated with the alert
  • Criteria that trigger the alert
  • Available alert tokens

Download Software

Use this alert to monitor the download of SnapProtect updates and packages in the CommCell.

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability with CommCell association Not Applicable  Job Failed Software failed to download.
Job Succeeded Software was downloaded successfully.
Job Succeeded with Errors A download operation completed with errors.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Install Updates

Use this alert to monitor the installation of SnapProtect packages, updates or service packs in the CommCell.

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability Clients

Client Groups

 
Job Failed An update failed to install.
Job Succeeded An update installation completed successfully.
Job Succeeded with Errors An update installation completed with errors.
Job Initiated An update installation was initiated.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Updates Available to Download

Use this alert to check for new updates available for the CommCell.

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability with CommCell association Not Applicable  Updates Available to Download One or more SnapProtect updates are available for download.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Upgrades and Service Packs

Use this alert to monitor if any of your clients or client groups require a service pack or software upgrade.

User Capabilities Associated Entities Criteria Description
Administrative Management or Alert Management capability Clients

Client Groups

Release Upgrade Required The client/client group requires a software release upgrade. This alert occurs when the software version on a client is lower than that of the CommServe.
Service Pack Required The client/client group requires a new service pack update. This alert occurs when the service pack on a client is lower than that of the CommServe.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Custom Rules

The following sections list the alert types available under the Custom Rules category along with important details such as:

  • User capabilities needed to use the alert
  • CommCell entities that can be associated with the alert
  • Criteria that trigger the alert
  • Available alert tokens

You can create new alert types for the Custom Rules category. For information see Creating an Alert Rule. Alert types for the Custom Rules category are also available in the Software Store. For information, see Installing Alert Rules from the Software Store.

Backup Exceeds X GB

Use this alert to monitor the size of the backup job running on a client.

User Capabilities Associated Entities Criteria Description
Administrative Management CommCells maxSize The size of the backup job on a client exceeds the maximum defined size.
Filter This alert checks all the currently running backup jobs that have exceeded the defined limit. The following filters can be applied to run the alert on specific jobs:
  • Job ID
  • User
  • Backed Up Size
  • Subclient

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

CA Certificate Expired

Use this alert to monitor when CommCell certificates will expire. The alert reports all CA certificates that will expire after the user-defined threshold. Install this alert rule from the Software Store. See Installing Alert Rules from the Software Store.

User Capabilities Associated Entities Criteria Description
Administrative Management CommCells Threshold days for certificate expiry The threshold for the number of days from expiration. For example, enter 125 to trigger an alert for all CA certificates that expire within the next 125 days.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Clients Not Backed Up by Days

Use this alert to monitor clients that are not backed up in a specified number of days. The alert reports the client name and the number of days since the client was backed up. Install this alert rule from the Software Store. See Installing Alert Rules from the Software Store.

User Capabilities Associated Entities Criteria Description
Administrative Management CommCells Days since last backup The number of days since the last backup. The minimum value is 1.
Include Incremental Backups This option includes incremental backups in the search for the last backup.
Include Differential Backups This option includes differential backups in the search for the last backup.
Filters The option to limit the subclients that should be considered.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

DDB Disk Space Low

Use this alert to monitor when a deduplication database reaches free space thresholds. The alert reports the available free space, the free space warning threshold, and the minimum free space required. Install this alert rule from the Software Store. See Installing Alert Rules from the Software Store.

User Capabilities Associated Entities Criteria Description
Administrative Management CommCells MediaAgents The deduplication databases on the selected MediaAgents are monitored for low disk space based on the free space thresholds set on the storage policy copy: Minimum Free Space (MB) and Free Space Warning (MB). For information on the free space thresholds, see Deduplication - DDB Information.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

License Usage Alert

Use this alert to monitor when the percentage of permanent licenses consumed exceeds the specified threshold. The alert reports the permanent licenses that are issued and the permanent licenses that are consumed. Install this alert rule from the Software Store. See Installing Alert Rules from the Software Store.

User Capabilities Associated Entities Criteria Description
Administrative Management CommCells Threshold % The threshold for the percentage of permanent licenses consumed. For example, enter 90 to trigger an alert if more than 90% of permanent licenses are consumed.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

No Media in Standalone Tape Drive

Use this alert to monitor whether any media has been loaded for the selected tape drive.

User Capabilities Associated Entities Criteria Description
Administrative Management CommCells Filter The following filters can be applied to the jobs being monitored:
  • Drive Name
  • Library Name
  • MediaAgent Name

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Number of Jobs in Queued State Exceeds Threshold

Use this alert to monitor when the number of jobs in a queued state exceeds the specified threshold. The alert reports the number of jobs in the queue and the reasons the jobs are in the queue. Install this alert rule from the Software Store. See Installing Alert Rules from the Software Store.

User Capabilities Associated Entities Criteria Description
Administrative Management CommCells Threshold X The threshold for the number of jobs in a queued state. For example, enter 10 to trigger an alert if more than 10 jobs are in a queued state.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Restore or Admin Job Running for More than the Threshold Time

Use this alert to monitor when the running time for restore jobs or administrative jobs exceeds the specified threshold. The alert reports the job IDs and the reasons the jobs are delayed. Install this alert rule from the Software Store. See Installing Alert Rules from the Software Store.

User Capabilities Associated Entities Criteria Description
Administrative Management CommCells Threshold X The threshold for the number of minutes restore jobs or administrative jobs should run. For example, enter 15 to trigger an alert if restore jobs or administrative jobs run for longer than 15 minutes.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

SLA Health Check

Use this alert to monitor the status of backup operations.

User Capabilities Associated Entities Criteria Description
Administrative Management CommCells slaPercent The percentage of clients that have been recently backed up.
LastNDays The number of days since the backup job.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Transaction log backup delayed alert

Use this alert to monitor database agent incremental data protection jobs that are delayed more than the specified number of minutes. This alert tracks jobs that are in a waiting state for 1 to 60 minutes. Install this alert rule from the Software Store. See Installing Alert Rules from the Software Store.

Important: Before using the Transaction log backup delayed alert alert, set up a separate alert where:

  • Category is Job Management
  • Type is Data Protection
  • Alert Criteria is Delayed by 1 Hrs
User Capabilities Associated Entities Criteria Description
Administrative Management CommCells Client Filter The client to monitor for delayed incremental data protection jobs.
Client Groups Filter The client group to monitor for delayed incremental data protection jobs.
Threshold delay time (In minutes) An incremental data protection job was in a waiting state for the minutes specified. For example, enter 10 to trigger an alert if the job is waiting more than 10 minutes.

To see the tokens available for this alert, see Alerts and Notifications - Tokens.

Unsuccessful Backup Job for Database Agents

Use this alert to monitor database agent data protection jobs that have failed, have succeeded with with errors, or have been skipped. Install this alert rule from the Software Store. See Installing Alert Rules from the Software Store.

Note: The Repeat notification every check box is not supported for this alert.

User Capabilities Associated Entities Criteria Description
Administrative Management CommCells Client Filter The client to monitor for data protection jobs in the following statuses:
  • failed
  • succeeded with errors
  • skipped
Client Groups Filter The client group to monitor for data protection jobs in the following statuses:
  • failed
  • succeeded with errors
  • skipped

To see the tokens available for this alert, see Alerts and Notifications - Tokens.