Alerts and Notifications - Predefined Alerts

Table of Contents

Overview

SnapProtect provides a set of predefined alerts that are recommended for monitoring your CommCell. These alerts are disabled by default when a new CommServe is installed.

Predefined alerts are not available on an upgraded CommServe.

Among the available predefined alerts, there are some configured as subscription-based alerts. These alerts are intended for client owners, such as laptop users, who manage their data through the Web Console.

Predefined alerts send e-mail notifications as follows:

  • For subscription-based alerts, notifications are sent to client owners who have been subscribed to the alert by the CommCell administrator.
  • For other predefined alerts, notifications are sent to CommCell users who are part of the master group, except for Content Indexing related alerts which are sent to the CommCell administrator.

Enabling Predefined Alerts

  1. From the CommCell Console ribbon, click the Home tab and then click Alert.
  2. In the Alerts dialog box, to enable a predefined alert, do one of the following actions:
    1. Select the alert you want to enable, and click Enable.
    2. Click the alert you want to enable, and select the check box in the Status column for that alert.

Viewing Predefined Alerts

You can view the predefined alerts from the Alerts dialog box or from the Getting Started window.

List of Predefined Alerts

The following table lists and describes each of the available predefined alerts:

Alert Name Alert Category / Type Description
No Backup for last 4 days Job Management / Data Protection This is a subscription-based alert, which notifies client owners when a backup operation or a laptop client does not occur in the last 4 days.

A CommCell Administrator can select the laptop clients or laptop client groups that require this subscription-based alert from the Entities Selection page in the Alerts Wizard. Client owners can unsubscribe from this alert from the Web Console.

Content Indexing - Document Count Alert Operation / Event Viewer Events This alert notifies the CommCell administrator when the number of content indexed documents has reached 20,00,000 on a search node with a limit of 30,000,000 indexed documents.

By default, this check is performed every 90 minutes.

Content Indexing - Low Disk Space Operation / Event Viewer Events This alert notifies the CommCell administrator when the size of the content index has reached 80% of the total available disk space.
Restore Job failed Job Management / Data Recovery This is a subscription-based alert, which notifies client owners when a restore fails for a laptop client.

A CommCell Administrator can select which laptop clients or laptop client groups need to receive this subscription-based alert from the Entities Selection page in the Alerts wizard. Client owners can unsubscribe from this alert from the Web Console.

Auxiliary copy fallen behind Job Management / Auxiliary Copy Either one of the criteria has been met for the selected storage policy copy.
  • To be copied data is over the quantity specified in TB.
  • Jobs that are over number of specified days old and have not yet been fully copied.
  • More than the default value of 48 hrs is required to copy all data, based on the average throughput of previously run Auxiliary Copy jobs. It is recommended that you adjust this value with an estimated completion time so that the alert above will not be triggered.

If an alert is received, immediate attention should be given to any abnormal condition. Immediate action will prevent the Auxiliary Copy falling behind the source copy, in terms of amount of data to be copied.

The alert will indicate the criteria that was met to trigger the alert, with one alert reason for each criteria above, respectively:

  • to be copied data exceeded
  • old jobs not copied
  • need more time to copy data

Assuming the Auxiliary copy has had no issues and is expected to run for that duration, use the throughput and application values from the Auxiliary Copy Job Summary Report to set the value for this third criteria. For example, application data size is 1000 GB and throughput is 500 GB/hr, set time to 2 hours.

The example below shows how the throughput is calculated internally and can be followed to set the hours value for the third criteria:

Auxiliary Copy Job1 copied 4 TB in 2 hrs.

Auxiliary Copy Job2 copied 2 TB in 1 hour.

Average Throughput = (Total data copied by all jobs) / (Total time taken by all previous Auxiliary Copy jobs)

In the example,

  • Total data copied = 6 TB
  • Total time taken = 3 hrs

Average throughput is 6/3 = 2 TB/hr

To copy 4 TB, the calculation is 4/2, rounding up to the next hour set the alert to 2 hrs.

If the amount of data to copy increases to 27 TB, set the alert to 14 hrs, if throughput is 2TB/hr.

If throughput increases, for example 10 TB can be copied in 1 hr, then set the alert to 3 hrs, if data to be copied is 27TB.

New subclient associations to the storage policy will be prevented if the data to be copied is more than three times the specified value in the Auxiliary Copy Fallen Behind criteria, or if any of the other specified criteria is exceeded by more than three times.

Fallen behind alert for Silo copy and Snap copy is not supported.

The interval between alerts for this criteria can be configured in the Media Management Configuration (Auxiliary Copy Configuration) dialog box. The default interval is 24 hours, which is set in the Interval (Hours) between Auxiliary Copy Fallen Behind alerts option.

If you set the alert before SP4B, then click on Use default message in the Email tab when configuring a new alert so tokens are populated automatically. Also, if you set the alert before SP4B, then any GB values will be rounded up to the nearest and greater TB value (1TB is the minimum).

Aux copy job delayed Job Management / Auxiliary Copy This alert notifies the user when an auxiliary copy operation is in a waiting state for four hours.
Aux copy job failed Job Management / Auxiliary Copy This alert notifies the user when an auxiliary copy operation meets one of the following criteria:
  • the operation fails to complete, fails to start or is aborted by the system
  • the operation runs late, or is skipped by the system or due to a holiday
Low disk space on client Configuration / Clients This alert notifies the user when the disk space for the client software installation and system directories (including the Job Results folder) reaches the minimum thresholds.

The threshold for the client software installation and system directories are configurable in the registry, while the threshold for the Job Results directory can be configured from the CommCell Console (in the Client Computers properties).

This alert monitors all the client computers in the CommCell.

Data aging job failed Job Management / Data Aging This alert notifies the user when a data aging operation meets one of the following criteria:
  • the operation completes with errors
  • the operation fails to complete, fails to start or is aborted by the system
Decrease in data size Job Management / Data Protection This alert notifies the user when a backup job is at least 10% smaller in data size than the previous backup job of the same backup type.
Increase in data size Job Management / Data Protection This alert notifies the user when a backup job is at least 10% larger in data size than the previous backup job of the same backup type.
Backup job failed Job Management / Data Protection This alert notifies the user when a backup job fails to complete, fails to start or is stopped by the system
Dedup DB reconstruction job failed Job Management / DeDup DB Reconstruction This alert notifies the user when a reconstruction job for a deduplication database meets one of the following criteria:
  • the operation is initiated by a user
  • the operation fails to complete, fails to start or is aborted by the system

This alert monitors all the storage policies in the CommCell.

Device went offline Media Management / Device Status This alert notifies the user when a drive or mount path in a library goes offline.
Disaster recovery job failed Job Management / Disaster Recovery Backup This alert notifies the user when a disaster recovery backup operation completes with errors or warnings.
Insufficient storage on library Media Management / Library Management This alert notifies the user when there is no spare media in a library, or if the number of spare media for the scratch/cleaning pool in a library falls below the watermark.

For disk libraries, the alert is sent if the disk space falls below the watermark or if there is insufficient disk space.

Library maintenance required Media Management / Library Management This alert notifies the user when a library meets one of the following criteria:
  • a library or drive exceeds its threshold
  • a drive requires cleaning
  • a mount path exceeds its fragmentation threshold
Media mount and usage error Media Management / Library Management This alert notifies the user when a library meets one of the following criteria:
  • a media is marked read-only, bad or deprecated
  • a mount or unmount error has occurred
Disk space low on MediaAgent Configuration / MediaAgents This alert notifies the user when the disk space for the MediaAgent software installation and system directories (including the Index Cache folder) reaches the minimum thresholds.

The threshold for the MediaAgent software installation and system directories are configurable in the registry, while the threshold for the Index Cache directory can be configured from the CommCell Console (in the MediaAgent properties).

This alert monitors all the MediaAgent clients in the CommCell.

License consumed exceeds 80% Configuration / License This alert notifies the user when the consumption of CommCell licenses have reached 80%.
License expires within 7 days Configuration / License This alert notifies the user 7 days prior the CommServe license expiration.
No backup for last 7 days Job Management / Data Protection This alert notifies the user when backup operation does not occur for a client computer and the associated virtual machines (that are part of subclient content) in the last 7 days.

This alert is not applicable to the VMs that have Simpana software installed.

From the Commcell console, you can modify this alert to exclude subclients that have not been backed up by setting the value of the global parameter Check Disabled Subclients for No backup alert to 1.

Use the following command to set the value of this global parameter to 1:

QOperation.exe execscript -sn QS_SetKeyIntoGlobalParamTbl -si "Check Disabled Subclients for No backup alert" -si y -si 1

Updates available for download Software Updates / Updates Available to Download This alert notifies the user when one or more SnapProtect updates are available for download.
No recent DDB backup Operation / Event Viewer Events This alert notifies the user when there are no recent deduplication backup jobs occurring in the CommCell.
Subclient Association Limits for Deduplication Operation / Event Viewer Events This alert notifies the user when the average query and insertion (QI) time of the deduplication database exceeds 70% of the two milliseconds QI threshold.

This alert is to notify users that the storage policy will not accept new subclients when the average QI time of the DDB exceeds 80% of the two milliseconds threshold.

To avoid blocking the storage policy for subclient association, see KB Article DD0006.

Deduplication Database Threshold Operation / Event Viewer Events This alert notifies the user when the average query and insertion (QI) time for the past three days of the deduplication database exceeds 70% of the two milliseconds threshold.

When this alert occurs, make sure that the deduplication database is hosted on the recommended configuration referenced in Building Block Guide.

For more information, see KB Article DD0005.

Tape OML Mismatch Alert Operation / Event Viewer Events This alert is generated during media mount and unmount if there is a mismatch in the media between the OML (On Media Label) and the bar code.

Managing Predefined Alerts

You can edit, disable, or delete predefined alerts from the CommCell Console. For example, you might want to:

  • Edit a predefined alert to configure more notification types or add more users to receive the alert.
  • Disable or delete a predefined alert if you feel that some of them are not needed in your CommCell.

Procedure

  1. From the CommCell Console ribbon, click the Home tab and then click Alert.
  2. In the Alerts dialog box, select the predefined alert and perform the required action.
  3. For example, to disable an alert, do one of the following actions:

    1. Select the predefined alert you want to disable, and clear the Status check box for the corresponding alert.
    2. Select the predefined alert you want to disable, click the Disable button.