Setting Up Alerts and Notifications - SCOM Alerts

Table of Contents

The SnapProtect software can send alert notifications from the CommServe database to the Microsoft Systems Center Operations Manager (SCOM). The Microsoft SCOM Server provides a monitoring service for critical applications within an enterprise and sends alerts about events in these applications. An administrator can raise tickets against these alerts and take any necessary action to resolve the problem.

Note: Currently, only SCOM Server 2012 and SCOM Server 2012 R2 are supported.

Alerts generated by the CommServe database can be sent to the SCOM Server by importing the SCOM Management Pack, which enables communication between SnapProtect and the SCOM software, and then selecting SCOM as the notification type in the Alerts wizard.

Custom Field Mapping

Once SCOM Alerts have been configured from the Alerts wizard, they can be viewed from the SCOM Operations Manager Monitor. The alert information is displayed in a tabular format with fields specific to the SCOM Operations Manager software, any application-specific information is included in the table through Custom Field columns. The SCOM software allows up to ten custom field columns to be added, and SnapProtect uses seven of these custom field columns to display information specific to CommServe database alerts.

The following table maps each custom field to the corresponding CommServe alert field:

Custom Field CommServe Alert Field
Custom Field 1 Alert Name
Custom Field 2 Alert Type
Custom Field 3 Criteria
Custom Field 4 CSName (CommServe name)
Custom Field 5 Client
Custom Field 6 Job ID
Custom Field 7 Detected Time

Configuring SCOM Alerts

To configure the CommServe database to send SCOM notifications, you must first install a SCOM Management Pack, and then configure SCOM notifications from the Alerts wizard.

Note: For the agent to communicate with the SCOM server, firewall ports 5723 and 5724 must be open.

Configuring Simpana as an Agent on SCOM Server

  1. Add the CommServe as an agent to the SCOM Server from the SCOM Operations Manager console.

    For more information on how to add the CommServe as an agent, go to the Microsoft TechNet website, Install Agent on Windows Using the Discovery Wizard.

  2. From the CommCell Console ribbon, click the Home tab, and then click Control Panel.
  3. Click SCOM Configuration.
  4. In the SCOM Configuration dialog box, type the fully qualified host name of the SCOM Server.
  5. Type the credentials required to connect to the SCOM Server and click Apply.
  6. Optional: To test the connection to the SCOM server, click Test Configuration.
  7. Click Import Management Pack.

    The SCOM Management Pack is imported and communication is established between Simpana and SCOM server.

  8. Click OK when the confirmation message appears.

The next time the SCOM Configuration dialog box is opened, the Status field displays the management pack configuration information for the SCOM Server.

Generating SCOM Notifications for Alerts

  1. From the CommCell Console ribbon, click Alerts.
  2. In the Alerts dialog box, click Add.
  3. On the General Information page, enter a name for the alert in the Display Name box, select a Category and Alert Type, and click Next.
  4. Select the clients or client groups that you want to associate with this alert and click Next.

    To exclude specific client groups from receiving alert notifications, mark the client group with an 'X' mark.

  5. On the Threshold and Notification Criteria page, select the notification criteria to be used and click Next.
  6. On the Notification Type(s) Selection page, click the SCOM tab and select the Select [SCOM] for notification check box.
  7. Optional: To customize the SCOM notification, in the Add Token box, select a token from the list if you wish to customize the notification then click Next. See Available Alert Tokens for the list of available tokens.
  8. Review your selections on the Summary page.
  9. Click Finish.