CommCell Migration - Troubleshooting

The following section provides information on some of the troubleshooting scenarios related to CommCell Migration:

Merge Failure

During CommCell Migration
  • Ensure that compatible drives are available in the destination CommCell to restore the migrated backup data.
  • The source and destination CommCells should be accessing the same version of CommServe(s).
  • Make sure that you have the same SQL Server version in the source and destination CommServe. For example, if you have SQL 2008 R2 version in the source, you need to have the same version in the destination as well.
Import operation fails with the following error:

[DBErr] Message: [Microsoft][ODBC SQL Server Driver][SQL Server]ERROR: BarCode Collision on [n] Media. Please change the following barcode on either Destination or Source CommCell first.

This error message appears when the source CommCell and destination CommCell have tapes with same barcode.

If two tapes have same barcode, change the barcode of tape in the source CommCell or in the destination CommCell and perform the import operation again.