Registering a CommServe Computer Through the Cloud Services Website

If you do not already have a Cloud Services account, then you must create one and associate your CommServe computer with your new account.

About This Task

  • You can register only v10 CommServe computers through the Cloud Services website using this method. You cannot register v9 CommServe computers through the Cloud Services website.
  • Registration is mandatory even if you already have an account with the Maintenance Advantage Web site.
  • The Cloud Services and the Maintenance Advantage Web sites have separate registrations.


  1. Go to the New Cloud User registration page.
  2. In the related boxes, type your name and e-mail address, and then create and confirm a password.
  3. Under CommCell Product Info, enter identifying information for the CommServe computer.

    To find all of this information, see Viewing and Copying CommCell Product Information.

  4. Under Please solve the following Math problem, enter the appropriate number, and then click Register.

    Your CommServe computer is registered, and a confirmation email is sent with your Cloud Services account details. If you do not receive a confirmation email within a reasonable period, send an email, including the CommServe ID for the CommServe computer that you are trying to register, to