Installing CommServe Failover Component

Install the CommServe Failover component on the production and standby CommServe hosts. For advanced failover configurations, you must also install the component on independent witness server hosts.

Before You Begin

  • Login to the host computer as member of the Administrators group.
  • All CommServe Failover hosts must be able to communicate TCP/IP with each other.
  • SQL Server Agent must be installed in a separate instance on the production and standby CommServe hosts. The CommServe Failover component must be installed to the same instance as the SQL Server Agent. For information about installing the agent, see SQL Server Agent Installation: Considerations for Disaster Recovery Failover.


  1. Run SetupAll.exe from the installation package that was created using the Download Manager.
  2. During the installation accept default values/action expected as follows:
    Install Section Action Comments

    Install Instance Selection

    For CommServe hosts with multiple instances, select instance with SQL Server Agent (e.g. Instance002) Install Instance for CommServe hosts must be the same as SQL Server Agent. Any/Default instance can be used for Witness Servers other than CommServe hosts.

    Install Type

    Select Custom Custom allows you to select individual components

    Select Components to Install

    Expand Tools and select CommServe Failover If installing on a new client, the core File System Agent will also be selected.

    CommServe Name

    Specify the floating CommServe fully qualified domain name. The production and standby CommServe hosts use the same floating CommServe name.

Upon completion of component installation, install the latest Service Pack. See Installing Service Pack for more information on installing the latest service pack.

Important: Make sure failover is set to manual mode before installing updates on the CommServe or witness server hosts.