Recovering the CommServe Database Using Media Explorer

After cataloging your media, you are ready to select the appropriate archive file entry to recover from your media.

Before You Begin


  1. On the Media Explorer window, from the Display data corresponding to list, select Express Recovery.

    This filters the data in the catalog pane to show only the desired archive files, and instructs Media Explorer which application's rules to enforce.

    Disaster recovery backups may be backed up as File System backups in some cases. Therefore, if you select Express Recovery and the disaster recovery backup is not displayed, then select File System instead from the drop-down list. To view and restore data written using Unix/ Linux MediaAgent , select All Data from the drop-down list.

  2. Select the archive file entry from the Catalog database pane for the latest Full data protection operation.

    In the Catalog Database pane:

    1. Use File Name to determine the entry type
    2. Use the Level information to determine backup types.
    3. Use the JOB ID and Backup Time information to determine chronology.
    4. Scroll right to use the App ID column to determine subclient identity.
  3. From the File menu, click Recover Data.
  4. By default, Restore Data check box and Restore out of place option is selected.

    Type or browse the path to which you want to recover. You need write privileges for the destination folder for a remote computer.

    Click OK to continue.

    Note that Disaster Recovery backup recoveries always require out-of-place restores.

    • If data was encrypted using a pass-phrase, you are prompted to enter the pass-phrase used at the time of the data protection operation.
    • You may be prompted to type the media password. Enter the password and click OK.

      If you do not know the media password, contact your software provider for assistance.

  5. While the data recovery operation is in progress, if the data crosses to a new tape, you may see the message:

    Insert volume with BarCode number and then click OK to continue.

    The archive file entry you selected, is recovered to the designated location.

  6. When the data recovery is done, click OK to the Restore succeeded message.

    A file space shortage may cause the data recovery operation to fail. For information on the failure, you can go to the MediaExplorer.log file which is located in the local folder containing the MediaExplorer.exe. After fixing your space problem, you can simply start over. You do not have to clear the environment.


The files are now available and can be moved to the CommServe.