Cleaning Media - Troubleshoot

Cleaning media is not recognized

Cause: The cleaning media may have expired.

This may happen when the expired cleaning media is loaded in the drive by a data protection operation or a drive cleaning operation. In this situation you may see an error similar to the following:

The SCSI device reported that the source or target medium is not present. Please check to see if the Library Arm Changer and Drive is functioning correctly.

Solution: The unload operation may also fail. Hence physically remove the media from the drive. Use a new cleaning media to clean the drive. Make sure that the cleaning media is imported into the cleaning media pool.