Name Management - Troubleshooting
If the name change operation fails to inform clients of the new CommServe name, then perform the following steps.
- Restart the services on the CommServe computer.
- Restart the services on the Client/MediaAgent computers where the error occurred.
After a failover to a new node, the CommServe hostname is not automatically updated. This happens when the CommServe hostname of the active node in a clustered environment is changed before the failover occurs.
Perform the name change operation on the new node. See Changing the Name of the CommServe Computer for instructions.