Operating System and Application Upgrades

Topics | How To

Table of Contents

Overview

This section contains guidelines and procedures for upgrading the operating system or application(s) on a computer with CommServe, MediaAgent, and/or Agent software. No new or additional licenses should be required when upgrading the operation system or application.

Operating system upgrades are only supported when upgrading from one version of an OS to a different version of the same OS (e.g., Solaris 8 to Solaris 9), and two methods of upgrading are supported:

  • Seamless Upgrade - For the CommServe, MediaAgent, and Macintosh iDataAgent, it is not necessary to first uninstall the software; for other Agents, this involves uninstalling the Agent software, upgrading the operating system, and then re-installing the Agent software.
  • Full OS Replacement - This involves performing a clean install of a new version of the OS, re-installing any application software, then re-installing the CommServe, MediaAgent, and/or Agent software.

Whichever path you select to upgrade the OS, all backup data and histories will be preserved and available after the upgrade. For Full OS Replacement, the client computer must be configured to have the CommServe, MediaAgent, and/or Client software re-installed to the same location, the same Fully Qualified Domain Name or short domain name, the same partitions, disk drive format (FAT, NTFS, et. al.), and IP configuration as previously.

WARNING:

If it is necessary to remove Agent software to facilitate an operating system or application upgrade, do not delete the icon for the Agent from the CommCell Console, or all associated backed up data will be lost.

Refer to the following for information about uninstalling and installing CommServe, MediaAgent, and/or Agent software:

Use the following strategy to upgrade the operating system software:

  • Identify the computers you want to upgrade and the CommCell components installed on each of these computers.
  • Choose the type of upgrade procedure you want to use on each computer: seamless or full replacement.
  • CommServe, MediaAgent, and Client computers can be upgraded in any order.

Notes on OS and Application Upgrades

Notes are provided in the table below for each component where upgrade of the operating system or application software is supported.

Common Technology Engine

Notes

CommServe For instructions, see CommServe - Upgrade the Windows Operating System.
MediaAgent For instructions, see MediaAgent - Upgrade the Operating System.

Backup & Recovery

Notes

Active Directory Active Directory is part of the Windows operating system; see Books Online.
DB2 Seamless upgrade is supported for all DB2 versions listed in System Requirements - DB2 iDataAgent.

After upgrading DB2, it is recommended that you relink the instance(s).

After upgrading the version of DB2, the instance properties will continue to reflect the old version of DB2 until the first backup is run.

Image Level For Image Level on Windows, see Microsoft Windows File Systems.

For Image Level on UNIX, see QSnap.

Image Level ProxyHost This product is currently considered as deprecated. See Deprecated Products for more information.
Informix Before upgrading the Informix software, the Informix iDataAgent must be uninstalled. After the Informix software is upgraded, reinstall the Informix iDataAgent.

After upgrading the version of Informix, the instance properties will continue to reflect the old version of Informix until the first backup is run.

IBM Notes / IBM Domino Seamless Upgrade is supported for all IBM Domino versions listed in System Requirements - IBM Notes/IBM Domino iDataAgents.
Macintosh File System Seamless Upgrade is supported for all Mac OS X versions listed in System Requirements - Macintosh File System iDataAgent.

For instructions, see Macintosh File System - Upgrade the Operating System.

Microsoft Exchange Server Before upgrading the Microsoft Exchange 2000 application to Exchange 2003, the Exchange iDataAgents must be uninstalled. After the Microsoft Exchange 2000 application is upgraded, install the Exchange 2003 iDataAgents.
Microsoft SharePoint Server Seamless upgrade is supported for SharePoint Server agents.

For SharePoint Database

  • On the completion of application upgrade of SharePoint 2003 to 2007 if SharePoint Database had assigned content to different subclients all content will be auto-discovered into the default subclient. Backup for user-created subclients may fail as they are empty. It is recommended to manually discover and assign content to proper subclients after the application upgrade.
  • After gradual application upgrade of SharePoint 2003 to 2007 where both servers co-exist on the same client with the SharePoint Database, an additional Database type BackupSet with option "Force use of V2 APIs" should be created to backup the SharePoint Portal 2003 database components.

For SharePoint Document

For SharePoint Archiver Agent

  • After complete or gradual application upgrade of SharePoint 2003 to 2007 option "Recall Archive Data" is not available for Library items on upgraded sites. User should initiate Browse for Subclient Content for any SharePoint Archiver subclient to get warning popup message that the server was upgraded and a restart of Internet Information Server (IIS) Services is required. After IIS is reset and refreshed, the "Recall Archive Data" option will be activated for Library items on upgraded sites. For Picture Libraries "Recall Archive Data" option will be activated after the user modifies the "All Pictures" View to display column "Name (linked to document with edit menu".
  • After gradual application upgrade of SharePoint 2003 to 2007 where both SharePoint versions co-exist on machine refer to Advanced Configuration - SharePoint Server iDataAgent.
Microsoft SQL Server Seamless upgrade is supported for all SQL Server versions listed in System Requirements - Microsoft SQL Server iDataAgent.

After upgrading the version of SQL Server, the instance properties will continue to reflect the old version of SQL until the first backup is run.

Microsoft Windows File Systems When upgrading from one version of Microsoft Windows to another version listed in System Requirements - Microsoft Windows File System iDataAgent, you must uninstall all iDataAgent software, upgrade the OS, then reinstall the iDataAgent software.

For instructions, see Windows File System - Upgrade the Operating System.

MySQL After upgrading the MySQL Server to a new version, the Instance Properties (General) tab for the MySQL iDataAgent instance will continue to reflect the previous database version until the first backup is run.
NAS Seamless upgrade is supported for all NAS file server OS versions listed in System Requirements.

After upgrading the NAS file server OS, the database will continue to reflect the previous OS version until the first backup is run, or a detect is performed.

NetWare Server This product is currently considered as deprecated. See Deprecated Products for more information.
OES File System The OES File System cannot be upgraded at this time.
Oracle After upgrading the Oracle database to a new version, the Instance Properties (General) tab for the Oracle iDataAgent instance will continue to reflect the previous database version until the first backup is run.
Oracle RAC See Oracle.
ProxyHost For ProxyHost on Windows, see Microsoft Windows File Systems.

For ProxyHost on UNIX, see Unix File Systems.

SAP for Oracle If you want to upgrade both Oracle and SAP, be sure to upgrade the Oracle application software first and then the SAP application software.

To upgrade the Oracle application software:

  1. Uninstall the SAP for Oracle iDataAgent.
  2. Upgrade the Oracle application software.
  3. Reinstall the SAP for Oracle iDataAgent.
  4. Relink the Oracle application software.

To upgrade the SAP application software:

  1. Uninstall the SAP for Oracle iDataAgent.
  2. Upgrade the SAP application software.
  3. Reinstall the SAP for Oracle iDataAgent.
  4. Relink the SAP application software.
Sybase Seamless upgrade is supported for all Sybase versions listed in System Requirements - Sybase iDataAgent.

After upgrading Sybase, it is recommended that you relink the instance(s).

After upgrading the version of Sybase, the instance properties will continue to reflect the old version of Sybase until the first backup is run.

Unix File Systems For instructions, see Unix File System - Upgrade the Operating System.
1-Touch For 1-Touch on Windows, see Microsoft Windows File Systems.

For 1-Touch on UNIX, see Unix File Systems.

QuickRecovery

Notes

QuickRecovery Agent For QR on Windows, see Microsoft Windows File Systems.

For QR on UNIX, see QSnap.

Recovery Director For Recovery Director on Windows, see Microsoft Windows File Systems.

For Recovery Director on UNIX, see QSnap.

QSnap For QSnap on Windows, see Microsoft Windows File Systems.

For QSnap on UNIX, you must uninstall QSnap and any Agents that use it before upgrading the operating system, then reinstall QSnap and the Agent software. For Agents that perform backups using QSnap, the next backup will be a full backup.

Archive Management

Notes

Domino Mailbox Archiver See IBM Notes/IBM Domino.
Exchange Archiver Agents See Microsoft Exchange Server.

In addition, if the Exchange application is upgraded to Microsoft Exchange Server 2003, Windows 2003 is required.

Exchange Compliance Archiver See Microsoft Exchange Server.
File Archiver Agents For File Archiver on NetWare, see NetWare Server.

For File Archiver on Windows, see Microsoft Windows File Systems.

For File Archiver on UNIX, see Unix File Systems.

File Share Archiver See Microsoft Windows File Systems.
SharePoint Archiver See Microsoft SharePoint Server.

ContinuousDataReplicator

Notes

ContinuousDataReplicator For CDR on Windows, see Microsoft Windows File Systems.

For CDR on UNIX, see Unix File Systems

SRM

Notes

  This product is currently considered as deprecated. See Deprecated Products for more information.