Operating System and Application Upgrades - How To

Table of Contents

CommServe - Upgrade the Windows Operating System

Seamless Upgrade on a CommServe

Performing a Full Software Replacement on a CommServe Computer

Seamless Upgrade on a CommServe Computer

Use the following procedure to upgrade the operating system without removing software.

Before You Begin

The following instructions apply only if it is required for the computer you are upgrading.

  • From the CommCell Console, kill all jobs that are running, waiting, pending, or stopped.
  • As a precautionary measure, perform a Disaster Recovery Backup.
  • Unload all tapes from all drives in every library attached to the computer you are upgrading.
  • From the Activity Control tab of the CommCell properties in the CommCell Console, disable data protection and data recovery operations.
  • From the Process Manager window, stop all services.

To perform a seamless upgrade on a CommServe computer:

  1. Upgrade the operating system.
  2. If the computer also has the MediaAgent software installed, do the following:
    • From the Services window, disable the RSM service.
    • Power-on the library.
    • Detect the connected device.
    • Disable the media changer for the library in the Windows Device Manager.
    • From the Library and Drive Configuration window, confirm that all libraries and drives remain configured and detected. If a library or drive is configured, but not detected, detect devices again using the Library and Drive Configuration window. For more information on detecting devices, see Device Detection.
  3. If the computer also has the Windows File System iDataAgent software installed:

    • Uninstall the old Windows File System iDataAgent software.
    • Re-install the new Windows File System iDataAgent software.
    • Reapply Automatic Updates for the Windows 2000 or Windows Server 2003 iDataAgents.
  4. If services are not already started, restart services from the Service Control Manager window.
  5. When all upgrades are complete for the CommCell, enable data protection and data recovery operations.

You have completed the operating system upgrade procedure for a CommServe computer.

Performing a Full Software Replacement on a CommServe Computer

Use the following procedure to completely remove and replace the operating system.

Before You Begin

The following instructions apply only if it is required for the computer you are upgrading.

  • Perform a Disaster Recovery Backup and make sure it is not on the computer that is going to be upgraded.
  • If the  library is stored on this computer, before the upgrade perform an Auxiliary Copy or take the necessary steps to protect your data on the  library.
  • From the CommCell Console, kill all jobs that are running, waiting, pending, or stopped.
  • Unload all tapes from all drives in every library attached to the computer you are upgrading.
  • From the Service Control Manager window, stop all services.

To perform a full software replacement on a CommServe computer:

  1. Install the appropriate Windows operating system using the Clean Install option.

    Make sure you re-configure the hard drive with the same partitions and formats (FAT, NTFS) and TCP/IP as they were previously configured.

  2. Locate your original installation license file for the installed version. Or obtain a temporary license from your software provider if necessary.
  3. Install the CommServe software for the upgraded operating system, including any updates.
  4. Perform a Disaster Recovery Backup operation. (For more information, see Performing a Disaster Recovery Backup)
  5. If the computer also has the MediaAgent software installed, you must re-install the MediaAgent software, including updates.
  6. If the computer also has the Windows File System iDataAgent software installed:
    • Re-install the new Windows File System iDataAgent software, if you have a license.
    • Reapply updates for the appropriate Windows iDataAgent.
  7. Re-install all other agents that were previously installed, including updates.
  8. Configure the libraries and drives again.

You have completed the upgrade procedure for a CommServe computer.

MediaAgent - Upgrade the Operating  System

Use the following procedure to upgrade the Operating System on a MediaAgent.

Before You Begin
  1. If you have a deduplication database (DDB) configured on the MediaAgent, perform a DDB backup job.
  2. Stop all the jobs accessing the libraries configured in the MediaAgent or wait for the jobs to complete.
  3. Disable the libraries connected to the MediaAgent.
  4. Disable data protection and data recovery operations.
  5. Stop the services of the MediaAgent. See Stopping a Service.
  6. If the MediaAgent hosts a deduplication database, ensure that the SIDB.exe and SIDB2.exe processes are not running on the MediaAgent computer after stopping the services.

  7. Disable MediaAgent.
  8. If you have a disk library with local mount path, then copy the local mount path folder to an accessible location. For example, if you have mount path in C:\DiskLibrary, copy the entire folder including its contents and subfolders.

Procedure

  1. Install the new Operating System on the MediaAgent.
  2. From the Process Manager window, start the services of the MediaAgent.
  3. Enable MediaAgent.
  4. Enable data protection and data recovery operations.
  5. Enable the libraries connected to the MediaAgent

Post Upgrade Checks

Windows File System - Upgrade the Operating System

Before You Begin

Operating System Upgrade Procedure

Post-Upgrade Considerations

Before You Begin

  • Identify the computers to be upgraded and what software is installed.
  • Ensure that you have all the information required for the Windows Install before uninstalling, installing, or upgrading any software. The Windows File System iDataAgent software must be re-installed using the same configuration as the original install, in order to access the backed up data and history from the previous installation.

Operating System Upgrade Procedure

  1. From the CommCell Console, Kill a Job that is in running, waiting, pending, or stopped state on the client being upgraded.
  2. From the CommCell Console, right-click the Client, select Properties, then the Activity Control tab. Disable data protection and data recovery operations, and click OK.

  3. If required, uninstall the Windows File System iDataAgent software. See Uninstalling Components for more information.

    • This step is not necessary if you are completely replacing your operating system with a clean install; do this only if you are upgrading your operating system.
    • Do not delete the client’s iDataAgent icon in the CommCell Console. If you do, the associated backup data and history will be lost.

  4. Upgrade, or install the new version of, the operating system.
  5. Reinstall the Windows File System iDataAgent software. See Deployment - Windows File System iDataAgent.

    • The iDataAgent software should be installed to the same directory in which it was previously installed.
    • Ensure the client is installed with the same Fully Qualified Domain Name or short domain name with which it had been previously installed.

  6. The operating system upgrade procedure is now complete.

Post-Upgrade Considerations

  • Install any Updates or Service Packs that may have been made available after the release of the Windows File System iDataAgent software.
  • Ensure that backups and restores are no longer disabled. If necessary, enable backups and restores from the Activity Control tab of the Agent Properties dialog box.
  • It is recommended to run a full backup of the default subclient after performing an OS upgrade to secure the new operating system data. Do not perform the following operations until a full backup has been run:
    • Full System Restore
    • Synthetic Full Backup
  • After upgrading the Microsoft Windows operating system, do not browse the System State data that was backed up before the upgrade and perform an in-place restore to the upgraded computer.
  • Reinstall all other iDataAgents that were previously installed, including any post-release Updates or Service Packs, in the same locations in which they were previously installed. See Installation for installation procedures.

UNIX File System - Upgrade the Operating System

Overview

Before You Begin

Operating System Upgrade Procedure

Post-Upgrade Considerations

Overview

Whenever you upgrade the operating system of a client computer, you must uninstall the Base software and File System iDataAgent software prior to the operating system upgrade and then reinstall these modules after the operating system upgrade.

Before You Begin

  • Identify the computers to be upgraded and what software is installed.
  • Ensure that you have all the information required before uninstalling, installing, or upgrading any software. The Unix File System iDataAgent software must be re-installed using the same configuration as the original install, in order to access the backed up data and history from the previous installation.

Operating System Upgrade Procedure

  1. From the CommCell Console, Kill a Job that is in running, waiting, pending, or stopped state on the client being upgraded.
  2. From the CommCell Console, right-click the Client, select Properties, then the Activity Control tab. Disable data protection and data recovery operations, and click OK.

  3. If required, uninstall the iDataAgent software in the following order: Unix File System iDataAgent software, any other associated software besides the Base software (e.g., MediaAgent software, WA SCSI driver software), then the Base software. See Uninstalling Components for more information.

    • This step is not necessary if you are completely replacing your operating system with a clean install; do this only if you are upgrading your operating system.
    • Do not delete the client’s iDataAgent icon in the CommCell Console. If you do, the associated backup data and history will be lost.

  4. Upgrade, or install the new version of, the operating system.
  5. Proceed as follows:

    • The iDataAgent software should be installed to the same directory in which it was previously installed.
    • Ensure the client is installed with the same Fully Qualified Domain Name or short domain name with which it had been previously installed.

  6. The operating system upgrade procedure is now complete.

Post-Upgrade Considerations

  • Install any Updates or Service Packs that may have been made available after the release of the Unix File System iDataAgent software.
  • Ensure that backups and restores are no longer disabled. If necessary, enable backups and restores from the Activity Control tab of the Agent Properties dialog box.
  • It is recommended to run a full backup of the default subclient after performing an OS upgrade to secure the new operating system data. Do not perform the following operations until a full backup has been run:
    • Full iDataAgent Restore
    • System State Restore
    • Synthetic Full Backup
  • Reinstall all other iDataAgents that were previously installed, including any post-release Updates or Service Packs, in the same locations in which they were previously installed. See Installation for installation procedures.

Macintosh File System - Upgrade the Operating System

Before You Begin

Operating System Upgrade Procedure

Post-Upgrade Considerations

Before You Begin

  • Identify the computers to be upgraded and what software is installed.
  • Ensure that you have all the information required for the Macintosh Install before uninstalling, installing, or upgrading any software. The Macintosh File System iDataAgent software must be re-installed using the same configuration as the original install, in order to access the backed up data and history from the previous installation.
  • Before upgrading your client to Mac OS X v10.11.x, consider the following:
    • If your CommServe is at Service Pack 12, perform a remote install of Service Pack 12 on your client.
    • If your CommServe is at Service Pack 11, download at least SP11-HotFix 1 RpmChownFix dwn-x86 and SP11-HotFix 49 OSX1011SupportOnV10SP11 dwn-x866 to your CommServe's software cache, and perform a remote install of Service Pack 11 on your client.
    • If your CommServe is at Service Pack 10, go to the Download Center and locate and download Service Pack 10-HotFix-74 to your CommServe's software cache, and perform a remote install of Service Pack 10 on your client.
    • If your CommServe is at an earlier Service Pack level than Service Pack 10, Mac OS X v10.11.x is not supported.

    Note: If the client log files are in the default location under /var/log/snapprotect, the entire /var/log/snapprotect folder will be erased during the upgrade to Mac OS X v10.11.x. If you want to preserve the logs, copy them to a subfolder of the home directory before the operating system upgrade. After the operating system upgrade, all new log files will be created in the /var/log/snapprotect folder.

    If you have upgraded your client to Mac OS X v10.11.x without installing the hot fixes for your Service Pack level, services might fail to start and certain global utilities such as the CommCell Console might not be available. To resolve this issue, see the KB article MAC0001: After upgrading clients to Mac OS X v10.11.x, ##_DOC_OEM_INSTALL_DESTINATION_COMPANY_FOLDER_## services fail to start.

Operating System Upgrade Procedure

  1. From the CommCell Console, Kill a Job that is in running, waiting, pending, or stopped state on the client being upgraded.
  2. From the CommCell Console, right-click the Client, select Properties, then the Activity Control tab. Disable data protection and data recovery operations, and click OK.

  3. Stop the services on the client by using the snapprotect stop command.
  4. Upgrade, or install the new version of, the operating system.

    Do not delete the client’s iDataAgent icon in the CommCell Console. If you do, the associated backup data and history will be lost.

  5. If you completely replaced your operating system with a clean install, rather than an upgrade, reinstall the Base software, then reinstall the Macintosh File System iDataAgent software. See Deployment - Macintosh File System iDataAgent.

    • The iDataAgent software should be installed to the same directory in which it was previously installed.
    • Ensure the client is installed with the same Fully Qualified Domain Name or short domain name with which it had been previously installed.

  6. The operating system upgrade procedure is now complete.

Post-Upgrade Considerations

  • If you try to run the commands cvpkgrm, cvpkgcheck, or cvpkgchg, you might receive a prompt stating that the commands do not exist. To resolve this issue, see the KB article MAC0003: After upgrading clients to Mac OS X v10.11.x, certain ##_DOC_OEM_INSTALL_DESTINATION_COMPANY_FOLDER_## command-line utilities are not available.
  • Install any Updates or Service Packs that may have been made available after the release of the Macintosh File System iDataAgent software.
  • Ensure that backups and restores are no longer disabled. If necessary, enable backups and restores from the Activity Control tab of the Agent Properties dialog box.
  • It is recommended to run a full backup of the default subclient after performing an OS upgrade to secure the new operating system data. Do not perform the following operations until a full backup has been run:
    • Full iDataAgent Restore
    • System State Restore
    • Synthetic Full Backup
  • Reinstall all other iDataAgents that were previously installed, including any post-release Updates or Service Packs, in the same locations in which they were previously installed. See Installation for installation procedures.