SLA Report - Settings

Table of Contents

Filters

This section of the report includes filters that you can use to control the report output.

The following table describes each filter that is available in the SLA Report:

Filter Description
Client Group Lists all clients in the CommCell. You can select all groups, or select one or more groups to view the SLA percentages.
Last You can choose the time period over which SLA is calculated. Options include:
  • 7 Days
  • 14 Days
  • 21 Days
  • 30 Days
Job Type Lists all backup job types. Select a backup job type to see the SLA percentage for that job type.
By Clients Arranges information about SLA by clients that appear in the CommCell.
By Agents Arranges information about SLA by agents that are installed on the CommCell. Table includes agent type, SLA percentage, and the number of both protected and unprotected clients.

Exclude Clients from SLA and Strike Counts

You can exclude individual client computers from the SLA percentage and Client Strike calculation that appears on the Worldwide and CommCell Dashboards and in the SLA Report and Client Strike Count Report.

  1. In the CommCell Browser, expand Client Computers, and then right-click the client that you want to exclude.

    The Client Properties dialog box appears.

  2. Click Advanced.

    The Advanced Client Properties dialog box appears.

  3. On the General tab, click Exclude from SLA and Strike Counts, and then click OK.
  4. Click OK.

    The client is no longer included in the SLA percentage or Client Strike calculation.