Two-Factor Authentication (Administrator) - Disabling Authentication

Disabling Two-Factor Authentication

Two-Factor Authentication can be disabled for all users in the CommCell or for specific user groups.

At the CommCell Level

  1. From the CommCell Console toolbar, click Control Panel.
  2. Under the Configure section, click System.
  3. Click the Security tab.
  4. Clear the Enable Two Factor Authentication check box.
  5. Click OK.
  6. Restart the SnapProtect services using the following steps:
    1. On the CommServe computer, click the Start button on the Windows task bar and then click All Programs.
    2. Navigate to SnapProtect and click Process Manager.
    3. In the Process Manager dialog box, right-click the All Services node and then click Restart.

At the User Group Level

  1. From the command prompt, navigate to <Software Installation Directory>/Base.
  2. Log on to the CommServe using the qlogin command.
  3. Run the following command to disable Two-Factor Authentication for a user group:

    qoperation execscript -sn updateUserGroupUserPropertiesCap -si 'ug=usergroupname' -si 'DisableTwoFactorAuthentication' -si '1'

    where usergroupname is the name of the user group.

    If you need to enable Two-Factor Authentication on the same user group, change 1 to 0 at the end of the command.