Two-Factor Authentication (End-User) - FAQ

What is the difference between a secret key and a PIN?

Secret Key: A unique 16 character alphanumeric code you must provide in a PIN generating tool before the tool can start to generate PINs. The secret key is sent to you in the first email you receive when you try to access a CommCell with Two-Factor Authentication enabled. Because the secret key is provided only in the first email, you must save this email. For information on obtaining a secret key, see Obtaining a Secret Key.

PIN: A six-digit number you must enter with your password every time you log on to a CommCell with Two-Factor Authentication enabled. Each time you log on, you need a new PIN. For information on acquiring a PIN, see Acquiring a PIN.

I lost my secret key. What should I do?

If you accidentally delete the email containing your secret key or if you feel the secret key was compromised, contact your Administrator. The Administrator can delete your current secret key. After the secret key is deleted, a new secret key is sent in an email to you the next time you log on to the CommCell.

How does Two-Factor Authentication affect me if I use SSO?

If you are a domain user whose credentials are specified automatically to log on to the CommCell, it means that your domain is configured with Single Sign On (SSO). Two-Factor Authentication does not affect domain users with SSO.

Domain users accessing the CommCell for the first time using the Web Console

If you are a domain user and you log on to the CommCell for the first time, the CommCell grants you access without the need to provide a PIN. Two-Factor Authentication takes effect the second time you try to log on to the CommCell.