Two-Factor Authentication (End-User) - Logging On Using a PIN

After the Administrator notifies you that Two-Factor Authentication is enabled on the CommCell, a password and a PIN are required to log on to the CommCell through the following interfaces:

  • CommCell Console
  • Web Console
  • Command Line
  • Mobile Applications such as CommVault Edge and CommVault Monitor

Before You Begin

You must acquire a PIN through email or through a PIN generating tool. For information on acquiring a PIN, see Two-Factor Authentication (End-User) - Acquiring a PIN.


  • PINs acquired through email are valid for 30 minutes.
  • PINs acquired through a PIN generating tool are valid for 30 seconds.


  1. Launch the CommCell Console.
  2. From the Connect to CommCell window, enter your credentials as follows:
    1. In the User Name box, enter your CommCell user name.
    2. In the Password box, enter your password followed by the PIN.

      Do not add a space between your password and the PIN.

    3. Enter the CommCell name.
  3. Click OK.

You have successfully logged on to the CommCell Console.