Getting Started - Install Updates - Install

A service pack must be installed in the following sequence:

  1. CommServe

    If you have a disaster recovery site and you want to install updates on the standby CommServe host, see Installing Updates on the Standby CommServe Host.

  2. MediaAgents
  3. Client Computers

CommServe

Before the installation, consider the following recommendations:

  • When you install updates and service packs on the CommServe computer, services will be stopped and the CommCell Console will be closed. Therefore, plan the updates installation accordingly.
  • Jobs must not be running in your CommCell environment. Decide whether you want to wait for the jobs to finish or terminate the jobs.

Use the following steps to install updates and service packs on the CommServe computer. The steps also apply if the CommServe is in a clustered environment.

  1. From the CommCell Browser, expand Client Computers, right-click the CommServe client computer and click All Tasks | Add/Remove SoftwareInstall Updates.

  2. In the Install Updates Options dialog box, check whether you need to select any of the options (for example, if the CommServe has an existing critical hot fix). For more information, see Install Updates Options.

    Click OK.

    The CommCell Console will be closed and services will be stopped.

    You can monitor the progress of the install operation in the notification area in the taskbar.

  3. Open the CommCell Console once the updates install job completes.

    You might see some jobs in the pending state in the Job Controller; these jobs will be automatically resumed.

If the CommServe is installed on a clustered environment...

After the service pack is installed on the CommServe client computer (active node of the cluster), you must apply the service pack on all passive nodes of the cluster.

To install the service pack on each passive node, use the following steps:

  1. Configure the CommServe cache directory as a network share.
  2. Log on to each of the passive nodes and do the following:
    1. Create a shortcut to the CommServe cache directory. This process is also called mapping a network folder.
    2. Access the CommServe cache directory, navigate to CVUpdates\Release_Version\WinX64, and run InstallUpdates.exe to interactively install the service pack.

Note: The passive nodes will reflect the new service pack version when the next failover operation occurs.

MediaAgents

Use the following steps to install updates and service packs on the MediaAgents.

  1. From the CommCell Browser, right-click the CommServe node and click All Tasks | Add/Remove Software | Install Updates.

  2. In the Install Updates Options dialog box, perform one of the following steps:
    • If you want to install updates on specific MediaAgents, expand Client Computers and select the check boxes that correspond to the MediaAgents.
    • If you want to install updates on all MediaAgents, expand Client Computer Groups and select the MediaAgents check box.
  3. Check whether you need to select any of the options (for example, if a MediaAgent has an existing critical hot fix). For more information, see Install Updates Options.
  4. Click OK.

    You can check the progress of the job from the Job Controller window.

  5. After the job is complete, right-click the job, and then click Detail...

    The status of the job should be displayed as Completed.

    If the status is displayed as Completed w / one or more errors, then rerun the job after troubleshooting the error as described in Rerunning the Job.

Client Computers

Use the following steps to install updates and service packs on the client computers.

If you have a client with the Driver for File Recalls software installed, the client will require a reboot after the service pack installation. Therefore, plan the installation accordingly.

  1. From the CommCell Browser, right-click the CommServe node and click All Tasks | Add/Remove Software | Install Updates.

  2. In the Install Updates Options dialog box, select the Client Computers check box.
  3. Check whether you need to select any of the options (for example, if a client computer has an existing critical hot fix). For more information, see Install Updates Options.

    Click OK.

    You can check the progress of the job from the Job Controller window.

  4. After the job completes, right-click the job, and then click Detail...

    The status of the job should be displayed as Completed.

    If the status is displayed as Completed w / one or more errors, then rerun the job after troubleshooting the error as described in Rerunning the Job.

Rerunning the Job

 When the updates install job does not run successfully, you will see the following message.

For steps to troubleshoot the update install failure, see KB article USP0002.

If you want to resubmit a job, right-click the <Job ID > in the Admin Job History window, and then click Resubmit Job....

Install Updates Options

The following table lists the check boxes present in the Install Updates Options dialog box.

Reboot Client

This check box is not selected by default. When selected, the CommServe/MediaAgent/client automatically reboots after the updates are installed.

If the check box is not selected, the computer does not reboot automatically when required. If you are installing a driver update and the computer does not reboot automatically, then the update install will fail.

Ignore Running Jobs

This check box is not selected by default. When selected, the updates will be installed on the CommServe/MediaAgent/client as per schedule, even if the jobs are running. On completion of the update install, the restartable jobs will automatically resume, if configured to do so.

Automatically Uninstall Conflicting Hotfix or Diagnostic Update

This check box is selected by default. This ensures that the existing conflicting diagnostic updates are uninstalled automatically from the computer before installing the new updates.

Restart Windows Explorer (If Required)

This check box is not selected by default. If you have Explorer Plug-In enabled on your laptop, you must select this check box for the Plug-In functionality to work efficiently. Selecting this check box ensures that the Windows explorer is restarted after installing the updates.