CommServe® Hardware Refresh - Shut Down the CommServe Database in the Old Hardware

To migrate the CommServe® database to a new hardware, you must first shut down the CommServe database in the old hardware.

Use the following procedure to shut down the CommServe database in the old hardware.

  1. Disable CommCell activities.
    1. From the CommCell Browser, right-click the CommServe node and then click Properties.
    2. On the Activity Control tab, clear all the check boxes, except the Enable All Job Activity check box, and then click OK.

      This ensures that no new jobs are performed, except for disaster recovery operations, VM provisioning jobs, and workflow jobs. These jobs do not affect the hardware refresh.

  2. From the Job Controller, kill all jobs that are in progress, or wait for the jobs to complete.

  3. Install the latest SnapProtect Service Pack. See Interactive Install for step-by-step instructions.

  4. If a MediaAgent is installed on the CommServe computer and you have a disk library with a local mount path, then copy the mount path to an accessible location. This location should be accessible to the new CommServe computer.

    For example, if you have a disk library configured with a local mount path in C:\disklib01, copy the entire folder including its contents and subfolders.

  5. If you have a deduplication database (DDB), do the following:
    • If the MediaAgent hosting the DDB is installed in the CommServe, copy the DDB content (CV_SIDB folder and icl_label.txt file) to an accessible location. This location should be accessible to the new CommServe computer.

    • If the DDB resides on a separate MediaAgent, no action is required.
  6. If a shared Index Cache used by a set of MediaAgents is hosted in the CommServe computer, copy the IndexCache directory to an accessible location.

    To identify the current location of the directory, navigate to one of the MediaAgents where the shared Index Cache is configured, and complete the following steps:

    1. From the CommCell Browser, navigate to Storage Resources | MediaAgents.
    2. Right-click the <MediaAgent> and then click Properties.
    3. In the MediaAgent Properties dialog box, click the Catalog tab.

      The Index Cache Directory box displays the UNC path of the Index Cache. For example, \\CommSevePCName\e$\IndexCache.

    4. Click OK.

    Putting an Index Cache anywhere but a local drive is deprecated, with these impacts:

    • Existing defined network shares continue to function.
    • You can view details of the network shares that were created before creation of new shares was deprecated.
    • You cannot create new index caches on network shares, nor modify existing network-based index cache shares except to move them to a local drive.
    • The deprecation of Shared Index Cache does not affect GridStor functionality.

    To set up or modify index caching, see Index Cache - Configuration.

  7. If the CommServe database is in a cluster environment, and you plan to move it to a non-cluster environment, set the active node as the preferred node by using the Cluster Manager, and then perform the following steps:
    1. On the active node (where the CommServe software is installed), navigate to the <software installation path>\Base folder.
    2. Double-click CommserveDisasterRecoveryGUI.exe. The CommserveDisasterRecoveryGUI dialog box appears.
    3. Click the Cluster/Non-Cluster CommServe DB Migration tab, and then select the Cluster/Non-Cluster CommServe DB Migration check box.
    4. Under Migration Options, click Setup CommServe DB to Non-Cluster, and then click OK.

      Leave the Disaster Recovery tool open and wait for the operation to complete.

  8. Run a CommServe Disaster Recovery Backup.
    1. From the CommCell Browser, right-click the CommServe node and then click All Tasks | Disaster Recovery Backup.

    1. On the Disaster Recovery Options dialog box, click OK to run the backup.

      The Disaster Recovery backup job may enter the Waiting state after the Backup to Disk phase is complete. This can happen if the DR storage policy is associated to the same MediaAgent where you stopped the services. As a result, the DR backup job is not able to transfer the data to the offline MediaAgent.

      In this situation, you can stop the DR backup job after the Backup to Disk phase is complete. However, before you stop the job, verify that the Backup to Disk phase is complete:

      1. From the Job Controller window, double-click the job.
      2. To view the status of the different phases in the job, click the Attempts tab on the Job Details dialog box.

  9. Copy the CommServe Disaster Recovery backup files (set_XXX folder) to an accessible location.

    Disaster Recovery backup files are saved to the location specified in the DR Backup Settings dialog box that is available from the Control Panel. Make sure to obtain the latest DR set from this location.

  10. Verify and, if necessary, note the port number used for reports:
    1. From the CommCell Console, click the Configuration tab, and then click Email and Web Server.
    2. Click the Web Server tab.
    3. The port number is displayed In the Report Default URL box as follows:

      For example the default port number is:


      Note the port number if the default port number is changed.

  11. Stop all SnapProtect services.
  12. If you plan to use the same network details, note the IP settings (IP address and DNS) and the name of the computer.
  13. Using the IIS Server Manager, note the port numbers used by the Consoles.

  14. If you have client computers from version 8 configured with firewall settings, copy the fwhosts, fwports and fwpeers files located in the <Software Installation Path>\Base folder of the CommServe computer to an accessible location.

  15. From the list of programs provided by the Windows Control Panel, make a list of all the SnapProtect components installed on the CommServe computer.

    We recommend that you also make a list of any hotfixes that you installed.

  16. Shut down the CommServe computer.

    • Shut down the computer
    • Unplug the network cables
    • If you have a tape library attached to the CommServe, unplug the library from the CommServe computer and plug it in to the new hardware.

    Before you activate this computer in the network, if you plan to reuse this computer, complete the following tasks:

    • Uninstall SnapProtect software
    • Change the computer name and IP settings to different values