Advanced Recover - Exchange Compliance Archiver Agent

Table of Contents

Retrieving Messages to a Target Mailbox

You can browse and retrieve archived mail messages to a target mailbox. Exchange Compliance Archiver will create a new folder in the target mailbox, annotate and time-stamp it with the retrieval job reference and proceed to deposit all the contents of the retrieval within this new folder. Ensure that the storage limits are disabled before retrieving mail messages.

Follow the steps given below to browse and retrieve archived mail messages to a target mailbox:

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Compliance Archiver.
  2. Right-click the subclient and click Browse and Restore.
  3. Click View Content.
  1. Navigate to the required folder in the left pane.
  2. Select a message item from the right pane.
  3. Click Recover All Selected.
  4. Select the target mailbox to which the message will be restored.
  5. Click OK.

Retrieving Messages to a PST File

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Compliance Archiver.
  2. Right-click the appropriate subclient,  and then click Browse and Restore.

    The Browse and Restore Options dialog box appears.

  3. Click View Content.
  1. Select a message from a mailbox in the Client Browse window, and then click Recover All Selected.
  2. Click To PST File.
  3. Click Browse and select the a folder on the client computer to save the PST file.

    You can also save the PST in a network location. Click Network and browse to select a folder on any other client in the domain.

  4. Click OK.

Finding and Retrieving

Use Find to search and locate messages from an archived mailbox. Find is available from a subclient, or by right-clicking a mailbox or message from a Browse and Recover operation.

When entering criteria, note that up to 24 characters are supported for Sender and Recipient entries. Similarly, up to 42 characters are supported for Subject entries.

Finding a Message with a Specific Subject

  1. From the CommCell Browser, navigate to Client Computers | client.
  2. Right-click Exchange Compliance Archiver, and then click to All Tasks | Find.

    The Find Options dialog box appears.

  3. Type the Subject name of the message to narrow the search by a specific subject line containing the specified text string or wildcard pattern. You can search for partial words without the need for wildcard characters at the beginning and/or end of the search string.

    These wildcards, or a combination of these wildcards, are supported in the Subject field:

    • * for any number of characters, for example, Accounting*.
    • ? for any one character for example, user_group?.
    • [] for a range of characters for example, [a-k]Lee.
    • [!] for a negation of a range of characters for example, [!a-k] Lee.
  4. Click View Content.

    The messages that match the criteria appear.

Finding a Message from a Specific User

  1. From the CommCell Browser, navigate to Client Computers | client.
  2. Right-click Exchange Compliance Archiver, and then click to All Tasks | Find.

    The Find Options dialog box appears.

  3. In the From box, narrow the search by entering the user who sent the message.
  4. Click View Content.

    The messages that match the criteria are displayed in Search Results.

Finding a Message Sent to a Specific User

  1. From the CommCell Browser, navigate to Client Computers | client.
  2. Right-click Exchange Compliance Archiver, and then click to All Tasks | Find.

    The Find Options dialog box appears.

  3. In the To box, narrow the search by entering a specified user the message was addressed to.  When searching Public Folder data using this field, keep in mind that only e-mails posted to mail-enabled Public Folders will be searchable. If you wish to search posts made to a Public Folder, use the Subject or From fields instead.
  4. Click View Content.

    The messages that match the criteria are displayed in Search Results.

Finding a Message Received in a Specific Time Range

  1. From the CommCell Browser, navigate to Client Computers | client.
  2. Right-click Exchange Compliance Archiver, and then click to All Tasks | Find.

    The Find Options dialog box appears.

  3. In the Time box, select an entry from the list to narrow the search to messages received on the specified date or within the specified date range according to date criteria (Any, Today, Yesterday, This Week, This Month, This Year, Is, After, Before, Between, Specific Date). Depending on your selection, additional date range fields may appear below the Received Time field.
  4. Click View Content.

    The messages that match the criteria are displayed in Search Results.

Finding a Message Backed Up at a Specific Time

  1. From the CommCell Browser, navigate to Client Computers | client.
  2. Right-click Exchange Compliance Archiver, and then click to All Tasks | Find.

    The Find Options dialog box appears.

  3. Click Time Range tab. 
  4. Click to select Time Range and specify a time or time range (Latest Cycle, After, Before, Between, Specific Date, Any, Today, Yesterday, This week, This Month, This Year, or Relative) to narrow searches to messages that were backed up within the time period specified.
  5. Click View Content.

    The messages that match the criteria are displayed in Search Results.

Restoring a Message or a Mailbox Item from the Search Results

  1. From the CommCell Browser, navigate to Client Computers | client.
  2. Right-click Exchange Compliance Archiver, and then click to All Tasks | Find.

    The Find Options dialog box appears.

  3. Enter search criteria and click Search.
  4. Right-click a message or a mailbox item from the search results and then select Restore.
  5. Click To Mailbox.
  6. In the Destination Client list, select the name of client computer.

    In cases where the mailbox alias name has changed, we strongly recommended that you recover archived messages out-of-place to the current mailbox alias name. Otherwise, attempting to recover the data in-place to a mailbox alias that no longer exists will cause the recover operation to fail.

  7. Click OK.

Save, Email, or Print Search Results

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Compliance Archiver.
  2. Right-click the appropriate subclient, and then click Find.

    The Find Options dialog box appears.

  3. Enter search criteria and click Search.
  4. Click Save, Email, or Print in the upper-right corner of the window.
  5. If Email is selected, enter the SMTP parameters (SMTP Host, To, From, Subject).

Performing an Out-of-Place Retrieval

By default, the Exchange Compliance Archiver iDataAgent recovers data to the client computer from which it originated; this is referred to as an in-place retrieval. You can also recover the archived data to another client computer.

When you perform an out-of-place recovery, the recovered data assumes the rights (that is, permissions) of the parent directory.

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Compliance Archiver.
  2. Right-click the appropriate subclient, and then click Browse and Restore.
  3. Click View Content.
  1. Select an archived folder, a message, or an archived folder item from the Client Browse window and click Recover All Selected.
  2. In the Destination client list, select the client.

    The source and destination clients must reside in the same CommCell Console. The destination client must have the Exchange Compliance Archiver iDataAgent installed on it.

  3. Click OK.

Retrieving to a Different Exchange Server Version

When you perform a cross-application retrieval of Archived folders from a newer version of Exchange Server to an older version, it follows the same compatibility support provided by the Exchange Server, unless otherwise noted.

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Compliance Archiver.
  2. Right-click the appropriate subclient, and then click Browse and Restore.
  3. Click View Content.
  1. Select an archived folder, a message, or an archived folder item from the Client Browse window and click Recover All Selected.
  2. In the Destination client list, select the client.

    The source and destination clients must reside in the same CommCell Console. The destination client must have the Exchange Compliance Archiver iDataAgent installed on it.

  3. Click OK.

Scheduling a Retrieval

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Compliance Archiver.
  2. Right-click the appropriate subclient, and then click Browse and Restore.
  3. Click View Content.
  4. Select one or more archived folders in the left pane.

    The archived folder items (for example, calendars, journals, and so on) will be selected in the right pane.

  5. Click Recover All Selected.
  6. Click Job Initiation tab and click Schedule.
  7. Click Configure.
  8. Select the appropriate scheduling options.  For example:
    • Click Weekly.
    • Check the days you want the run the restore job.
    • Change the Start Time to 9:00 PM
    • Click OK to close the Schedule Details dialog
    • Click OK to close the Restore Options dialog
    • The restore job will execute as per the schedule.

Restoring by Jobs

The Restore By Jobs feature provides the facility to select a specific backup job to be restored. This method of restoring data is considerably faster as it reads continuously on the tape and retrieves the data and does not depend on the indexing subsystem to get the seek offsets on the media.

This feature can be used in different scenarios such as the following:

  • To restore point-in-time data associated with a specific backup job, such as full, incremental, differential, etc.
  • To restore CommServe DR data for the disaster recovery or for creating a hot-site purposes.
  • To restore multiplexed data from the same client.
Consider the following when restoring by jobs:
  • Run a restore by jobs whenever you want to restore the entire contents of the job.
  • Avoid modifying the contents of any associated subclients since this may result in the retrieval of older data.
  • Avoid running restores by jobs for jobs associated with the default subclient. If you do this, the entire contents of the computer will be restored. As such, this may cause problems (e.g., the computer might run out of space) or produce undesirable results (e.g., you might end up restoring operating system files or directories that you really do not want to restore).

Use the following steps to restore data by jobs:

  1. From the CommCell Browser, right-click the level whose data you want to browse, click View and then click Archiving History.
  2. From the  Archive History Filter window, select the filter options, if any, that you want to apply and click OK.
  3. From the Archive Job History window, right-click the backup job that need to be restored and select Restore.
  4. Click View Content.
  5. From the Browse window, select the required content to be restored and click Recover All Selected.
  6. Select the desired restore options and click OK.

Managing Retrieval Jobs

Once you initiate the retrieval operation, a retrieval job is generated in the Job Controller. Jobs can be managed in a number of ways. The following sections provide information on the different job management options available:

Restarting Jobs

Jobs that fail to complete successfully are automatically restarted based on the job restartability configuration set in the Control Panel.

Changes made to this configuration will affect all jobs in the entire CommCell.

To configure the job restartability for a specific job, you can modify the retry settings for that job. This will override the setting in the Control Panel. It is also possible to override the default CommServe configuration for individual jobs by configuring retry settings when initiating the job. This configuration, however, will apply only to the specific job.

Backup jobs for this Agent are resumed from the point-of-failure.

Configure Job Restartability at the CommServe Level

  1. From the CommCell Console ribbon, click the Home tab, and then click Control Panel.
  2. Under System, click Job Management.

    The Job Management dialog box appears.

  3. Click Job Restarts tab.
  4. From the Job Type list, select the appropriate item.
  5. Select the Restartable check box to make the job restartable.
  6. In the Max Restarts box, change the maximum number of times the Job Manager will try to restart a job.
  7. In the Restart Interval (Mins) box, change the time interval between attempts for the Job Manager to restart the job.
  8. Click OK.

Configure Job Restartability for an Individual Job

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Compliance Archiver | ArchiveSet.
  2. Right-click the appropriate subclient, and then click Browse and Restore.
  3. Click View Content.
  4. Select the data that you want to restore and click Recover All Selected.
  1. Click Advanced and select the Job Retry tab
  2. Select Enable Total Running Time and specify the maximum elapsed time before a job can be restarted or killed
  3. Select Kill Running Jobs When Total Running Time Expires to kill the job after reaching the maximum elapsed time.
  4. Select Enable Number Of Retries and specify the number of retries.
  5. Click OK.

Controlling Jobs

The following controls are available for running jobs in the Job Controller window:

Suspend

Temporarily stops a job. A suspended job is not terminated; it can be restarted at a later time.

Resume

Resumes a job and returns the status to Waiting, Pending, Queued, or Running. The status depends on the availability of resources, the state of the Operation Windows, or the Activity Control setting.

Kill

Terminates a job.

Suspending a Job

  1. From the Job Controller of the CommCell Console, right-click the job and select Suspend.
  2. The job status may change to Suspend Pending for a few moments while the operation completes. The job status then changes to Suspended.

Resuming a Job

  1. From the Job Controller of the CommCell Console, right-click the job and select Resume.
  2. As the Job Manager attempts to restart the job, the job status changes to Waiting, Pending, or Running.

Killing a Job

  1. From the Job Controller of the CommCell Console, right-click the job and select Kill.
  2. Click Yes when the confirmation prompt appears if you are sure you want to kill the job. The job status may change to Kill Pending for a few moments while the operation completes. Once completed, the job status will change to Killed and it will be removed from the Job Controller window after five minutes.

Additional Restore Options

Several additional options are available to further refine your retrieval operations. The following table describes these options, as well as the steps to implement them.

Be sure to read the overview material referenced for each feature prior to using them.