Advanced Restore - Exchange Mailbox Agent

Table of Contents

Restoring a Mailbox

Follow the steps given below to browse a backup set and restore a mailbox:

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Mailbox.
  2. Right-click the defaultBackupSet, and then click All Tasks | Browse and Restore.
  3. Click View Content.
  1. Expand the defaultBackupSet and select a mailbox in the left pane of the Client Browse window.
  2. Click Recover All Selected.
  3. Click To Mailbox.
  4. In the Destination Client list, select the name of client computer.
  5. Click OK.

Restoring a Message or a Mailbox Item

Follow the steps given below to browse a backup set and restore a message or a mailbox item, such as a folder, a contact, a calendar entry:

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Mailbox.
  2. Right-click the defaultBackupSet, and then click All Tasks | Browse and Restore.
  3. Click View Content.
  1. Navigate to defaultBackupSet | <Mailbox> | <Folder> in the left pane of the Client Browse window.
  2. Select a message or a mailbox item from the right pane.
  3. Click Recover All Selected.
  4. Click To Mailbox.
  5. In the Destination Client list, select the name of client computer.
  6. Click OK.

Restoring Messages with Attachment

Follow the steps given below to browse a backup set and restore an attachment of a message:

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Mailbox.
  2. Right-click the defaultBackupSet, and then click All Tasks | Browse and Restore.
  3. Click View Content.
  1. Navigate to defaultBackupSet| <Mailbox> | <Folder> in the left pane of the Client Browse window.
  2. In the right pane, select the message that contains the required attachment.

    For all the messages that have attachments, a paper clip icon appears in the list of messages.

  3. Click Recover All Selected.
  4. Click To Mailbox.
  5. In the Destination Client list, select the name of client computer.
  6. Click OK.

Performing an Out-of-Place Restore

By default, the Exchange Mailbox iDataAgent restores data to the client computer from which it originated; this is referred to as an in-place restore. You can also restore the data to another client computer or another folder on the same client. 

When you perform an out-of-place restore, the restored data assumes the rights (that is, permissions) of the parent directory.

Restoring to a Different Folder on the Same Client

Follow the steps given below to restore data to a different folder on the same client from which data is backed up:

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Mailbox.
  2. Right-click the defaultBackupSet, and then click All Tasks | Browse and Restore.
  3. Click View Content.
  1. Select a mailbox or a message from a mailbox or a mailbox item from the Client Browse window and click Recover All Selected.
  2. Click To Mailbox and clear the Restore to Same Folder check box.
  3. Click Browse and select a folder on the Destination client.
  4. Click OK.
  5. Click OK to start the restore.

Restoring to a Different Client

Follow the steps given below to restore data to a different client:

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Mailbox.
  2. Right-click the defaultBackupSet, and then click All Tasks | Browse and Restore.
  3. Click View Content.
  1. Select a mailbox or a message from a mailbox or a mailbox item from the Client Browse window and click Recover All Selected.
  2. Click To Mailbox .
  3. In the Destination client list, select the client. The source and destination clients must reside in the same CommCell Console. The destination client must have the Microsoft Exchange Mailbox iDataAgent installed on it.

    When restoring to a different client, if a mailbox is selected as the out of place destination, all the selected messages will be restored to the Inbox of that specific mailbox.

    Similarly, if a folder is selected as the out of place destination, all the selected messages will be restored to that specific folder in the mailbox.

  4. Click OK to start the restore.

Restoring an Archive Mailbox

Follow the steps given below to browse a backup set and restore an archive mailbox:

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Mailbox.
  2. Right-click the defaultBackupSet, and then click All Tasks | Browse Backup Data.
  3. Click OK.
  4. Expand the defaultBackupSet | Subclients with Archive Mailboxes enabled and select a mailbox in the left pane of the Client Browse window.
  5. Click Recover All Selected.
  6. Click To Mailbox.
  7. In the Destination Client list, select the name of client computer.
  8. Click OK.

Restoring to a PST File

You can restore a mailbox, a message, or a mailbox item to a PST file.

  1. From the CommCell Browser, expand Client Computers | client | Exchange Mailbox.
  2. Right-click the defaultBackupSet, and then click All Tasks | Browse and Restore.

    The Browse and Restore Options dialog box appears.

  3. Click View Content.
  4. In the left pane of the Client Browse window, expand to a mailbox, message, or mailbox item, and then click Recover All Selected.

    The Restore Options for All Selected Items dialog box appears.

  5. Select To PST File.
  6. Type the path to the location where you want to restore the PST file, including the PST file name with the .pst extension.

    If you want to restore the PST file to a network location, type the UNC path to the location, including the PST file name with the .pst extension.

  7. Click OK.

Restoring Messages from Deleted Mailboxes or Folders

Follow the steps given below to restore messages from deleted mailboxes or folders: 

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Mailbox.
  2. Right-click the defaultBackupSet, and then click All Tasks | Browse/Browse Backup Data.
  3. On the Advanced Options tab, click Show Deleted Item.

    If you want to browse the data backed up before a specific time, select the Specify Browse Time option and enter date and time.

  1. Click OK.
  1. Select a mailbox folder in the left pane and select one or more messages in the right pane.
  2. Click Recover All Selected.
  1. Click To Mailbox.
  2. In the Destination client list, select the client.
  3. Click OK to start the restore.

Reviewing Data Selected for Restore

When you select multiple mailboxes, messages and mailbox items from multiple locations, you can review all the data and locations before starting the restore. Follow the steps give below to review the data selected for restore:

  1. From the CommCell Browser, navigate to Client Computers | client | Exchange Mailbox.
  2. Right-click the defaultBackupSet, and then click All Tasks | Browse and Restore.
  3. Click View Content.
  1. Select a mailbox, a message, or a mailbox item from the Client Browse window and click Recover All Selected.
  2. Click To Mailbox.
  3. In the Destination client list, select the client. The source and destination clients must reside in the same CommCell Console. The destination client must have the Microsoft Exchange Mailbox iDataAgent installed on it.

    If you want to restore to a different folder, clear the Restore to Same Folder check box and specify the destination path.

  4. Click Advanced.
  5. Select the Selected Paths/Filters tab.
  6. Click OK.
  7. Click OK to start the restore.

Restoring by Jobs

The Restore By Jobs feature provides the facility to select a specific backup job to be restored. This method of restoring data is considerably faster as it reads continuously on the tape and retrieves the data and does not depend on the indexing subsystem to get the seek offsets on the media.

This feature can be used to restore point-in-time data associated with a specific backup job, such as full, incremental, differential, and so on.

Consider the following when restoring by jobs:
  • Run a restore by jobs whenever you want to restore the entire contents of the job.
  • Avoid modifying the contents of any associated subclients since this may result in the retrieval of older data.

Use the following steps to restore data by jobs:

  1. From the CommCell Browser, right-click the level whose data you want to browse, click View and then click Backup History.
  2. From the Backup History Filter window, select the filter options, if any, that you want to apply and click OK.
  3. From the Backup Job History window, right-click the backup job that need to be restored and select Browse and Restore.
  4. Click View Content.
  5. From the Browse window, select the required content to be restored and click Recover All Selected.
  6. Select the desired restore options and click OK.

Recover Messages across Subclients

You can browse and recover data spanning across multiple subclients. Browsing and recovering data across subclients within a backup set allows you to recover data from the mailboxes that have been moved from one subclient to another.

Follow the steps given below to browse and restore data spanning multiple subclients:

  1. Install the MediaAgent on the CommServe computer.
  2. From the CommCell Console, navigate to <Client> | Exchange Mailbox.
  3. Right-click the backup set that contains the data you want to restore and click All Tasks | Browse and Restore.
  4. Select Time Range and select Absolute Time.
  5. Select the Time Zone, enter the Start Date and time and the End Data and time.
  6. Click View Content.
  7. Select the folder level under the backup set. Its entire contents will be automatically selected in the right pane.
  8. Click Recover All Selected.
  9. From the General tab, either specify Restore to Same Folder or Specify destination path by typing a path or clicking Browse to locate the desired destination.
  10. Click the Job Initiation tab.
  11. Select Immediate to run the job immediately.
  12. Click OK.
  13. You can monitor the progress of the restore job in the Job Controller of the CommCell Console.
  14. This will restore the data in the specified destination.

Scheduling a Restore

  1. From the CommCell Console, navigate to Client Computers | Exchange Mailbox.

    Right-click a backup set and click All Tasks | Browse and Restore.

    Click View Content.

  2. Select one or more mailboxes in the left pane. The mailbox items (for example, calendars, journals, and so on) will be selected in the right pane.

    Click Recover All Selected.

  3. Click Job Initiation tab and click Schedule.

    Click Configure.

  4. Select the appropriate scheduling options.  For example:

    Click Weekly.

    Check the days you want the run the restore job.

    Change the Start Time to 9:00 PM

    Click OK to close the Schedule Details dialog

    Click OK to close the Restore Options dialog

Managing Restore Jobs

Once you initiate the restore operation, a restore job is generated in the Job Controller. Jobs can be managed in a number of ways. The following sections provide information on the different job management options available:

Restarting Jobs

Jobs that fail to complete successfully are automatically restarted based on the job restartability configuration set in the Control Panel.

Changes made to this configuration will affect all jobs in the entire CommCell.

To configure the job restartability for a specific job, you can modify the retry settings for that job. This will override the setting in the Control Panel. It is also possible to override the default CommServe configuration for individual jobs by configuring retry settings when initiating the job. This configuration, however, will apply only to the specific job.

Backup jobs for this Agent are resumed from the point-of-failure.

Configure Job Restartability at the CommServe Level

  1. From the CommCell Console ribbon, click the Home tab, and then click Control Panel.
  2. Under System, click Job Management.

    The Job Management dialog box appears.

  3. Click Job Restarts tab.
  4. From the Job Type list, select the appropriate item.
  5. Select the Restartable check box to make the job restartable.
  6. In the Max Restarts box, change the maximum number of times the Job Manager will try to restart a job.
  7. In the Restart Interval (Mins) box, change the time interval between attempts for the Job Manager to restart the job.
  8. Click OK.

Configure Job Restartability for an Individual Job

  1. From the CommCell Browser, navigate to Client Computers | <Client> | Exchange Mailbox | <Backup Set>.
  2. Right-click the <Subclient> in the right pane and then click Browse Backup Data.
  3. Click OK.
  4. Select the data that you want to restore and click Recover All Selected.
  1. Click Advanced and select the Job Retry tab
  2. Select Enable Total Running Time and specify the maximum elapsed time before a job can be restarted or killed
  3. Select Kill Running Jobs When Total Running Time Expires to kill the job after reaching the maximum elapsed time.
  4. Select Enable Number Of Retries and specify the number of retries.
  5. Click OK.

Controlling Jobs

The following controls are available for running jobs in the Job Controller window:

Suspend

Temporarily stops a job. A suspended job is not terminated; it can be restarted at a later time.

Resume

Resumes a job and returns the status to Waiting, Pending, Queued, or Running. The status depends on the availability of resources, the state of the Operation Windows, or the Activity Control setting.

Kill

Terminates a job.

Suspending a Job

  1. From the Job Controller of the CommCell Console, right-click the job and select Suspend.
  2. The job status may change to Suspend Pending for a few moments while the operation completes. The job status then changes to Suspended.

Resuming a Job

  1. From the Job Controller of the CommCell Console, right-click the job and select Resume.
  2. As the Job Manager attempts to restart the job, the job status changes to Waiting, Pending, or Running.

Killing a Job

  1. From the Job Controller of the CommCell Console, right-click the job and select Kill.
  2. Click Yes when the confirmation prompt appears if you are sure you want to kill the job. The job status may change to Kill Pending for a few moments while the operation completes. Once completed, the job status will change to Killed and it will be removed from the Job Controller window after five minutes.

Additional Restore Options

Several additional options are available to further refine your restore operations. The following table describes these options, as well as the steps to implement them.

Be sure to read the overview material referenced for each feature prior to using them.

Option Description Related Topic
Skip Errors and Continue

This option enables you to continue the restore job regardless of media errors and create a file that lists the full path names of the files that failed to get restored. Follow the steps given below to set this option:

  1. From the CommCell Browser, click Client Computers | <Client> | Exchange Mailbox.
  2. Right-click the <Backup set> that contains the data you want to restore and select All Tasks | Browse Backup Data.
  3. In the Browse Options dialog box, click OK.
  4. In the  Client Browse tab, select the data to be restored and click Recover all Selected.
  5. In the Restore Options for All Selected Items dialog box, click Advanced.
  1. In the Advanced Restore Options dialog box, click General.
  2. On the General tab, select the Skip errors and continue check box.
  3. Click OK.
 
Startup Options

The Startup Options are used by the Job Manager to set priority for resource allocation. This is useful to give higher priority to certain jobs. You can set the priority as follows:

  1. From the CommCell Browser, click Client Computers | <Client> | Exchange Mailbox.
  2. Right-click the <Backup set> that contains the data you want to restore and select All Tasks | Browse Backup Data.
  3. In the Browse Options dialog box, click OK.
  4. In the  Client Browse tab, select the data to be restored and click Recover all Selected.
  5. In the Restore Options for All Selected Items dialog box, click Advanced.
  1. In the Advanced Restore Options dialog box, click Startup.
  2. On the Startup tab, select Change Priority.
  3. Enter a priority number - 0 is the highest priority and 999 is the lowest priority.
  4. Select the Start up in suspended State check box to start the job in a suspended state.
  5. Click OK.
Refer to Job Priority and Priority Precedence.
Copy Precedence By default, the system retrieves data from the storage policy copy with the lowest copy precedence. If the data was pruned from the primary copy, the system automatically retrieves data from the other copies of the storage policy in the lowest copy precedence to highest copy precedence order. Once the data is found, it is  retrieved, and no further copies are checked.

You can retrieve data from a specific storage policy copy (Synchronous Copy or Selective Copy). If data does not exist in the specified copy, the data retrieve operation fails even if the data exists in another copy of the same storage policy. Follow the steps given below to retrieve the data from a specific storage policy copy:

  1. From the CommCell Browser, click Client Computers | <Client> | Exchange Mailbox.
  2. Right-click the <Backup set> that contains the data you want to restore and select All Tasks | Browse Backup Data.
  3. In the Browse Options dialog box, click OK.
  4. In the  Client Browse tab, select the data to be restored and click Recover all Selected.
  5. In the Restore Options for All Selected Items dialog box, click Advanced.
  1. In the Advanced Restore Options dialog box, click Copy Precedence.
  2. On the Copy Precedence tab, select the Restore from copy precedence check box.
  3. Enter the copy precedence number.
  4. Click OK.
Refer to Recovering Data From Copies.
Data Path Options

The data recovery operations use a default Library, MediaAgent, Drive Pool, and Drive as the Data Path. You can use this option to change the data path if the default data path is not available. Follow the steps given below to change the default data path:

  1. From the CommCell Browser, click Client Computers | <Client> | Exchange Mailbox.
  2. Right-click the <Backup set> that contains the data you want to restore and select All Tasks | Browse Backup Data.
  3. In the Browse Options dialog box, click OK.
  4. In the  Client Browse tab, select the data to be restored and click Recover all Selected.
  5. In the Restore Options for All Selected Items dialog box, click Advanced.
  1. In the Advanced Restore Options dialog box, click Data Path.
  2. On the Data Path tab, select the MediaAgent and Library.
  3. Select the Drive Pool and Drive for tape library.
  4. Select the name of the Proxy server if you wish to restore using a proxy server.

    You can select the Proxy server only when you are restoring from a snapshot. This option is not available for a regular restore.

  5. Click OK.
Refer to Change Data Path.
Encryption

If the client's data is encrypted with a pass phrase, you must enter the pass-phrase to start the data recovery operation. Follow the steps given below to enter the pass-phrase:

  1. From the CommCell Browser, click Client Computers | <Client> | Exchange Mailbox.
  2. Right-click the <Backup set> that contains the data you want to restore and select All Tasks | Browse Backup Data.
  3. In the Browse Options dialog box, click OK.
  4. In the  Client Browse tab, select the data to be restored and click Recover all Selected.
  5. In the Restore Options for All Selected Items dialog box, click Advanced.
  1. In the Advanced Restore Options dialog box, click Encryption.
  2. Enter the Pass Phrase.
  3. Click OK.
Refer to Data Encryption.
Browse Options

Deleted files can be manually restored by the user. You can specify the time range for the deleted items to be restored.

  1. From the CommCell Browser, navigate to Client Computers | <Client> | iDataAgent. The default backup set and subclient are displayed on the right-hand window pane.
  2. Right-click the Backup Set, click All Tasks and then click Browse.
  3. From the Browse Options window, click OK.
  4. Select the data to be restored and click Recover all Selected.
  5. From the Restore Options for All Selected Items dialog box, click Advanced.
  6. From the Browse Options tab, select Restore deleted items option.
  7. Select Specify Time Range option to specify the time zone, start time and end time for the deleted items to be restored.
  8. Click OK.
Refer to Job Management.
Alerts

This option enables users or user groups to get automatic notification on the status of the data recovery job. Follow the steps given below to set up the criteria to raise notifications/alerts:

  1. From the CommCell Browser, click Client Computers | <Client> | Exchange Mailbox.
  2. Right-click the <Backup set> that contains the data you want to restore and select All Tasks | Browse Backup Data.
  3. In the Browse Options dialog box, click OK.
  4. In the  Client Browse tab, select the data to be restored and click Recover all Selected.
  5. In the Restore Options for All Selected Items dialog box, click Advanced.
  1. In the Advanced Restore Options dialog box, click Alerts.
  2. Click Add Alert.
  3. From the Add Alert Wizard dialog box, select the required threshold and notification criteria and click Next.
  4. Select the required notification types and click Next.
  5. Select the recipients and click Next.
  6. Click Finish.
  7. Click OK.
Refer to Alerts and Notifications.
Command Line Restores Command Line Interface enables you to perform backups or restore from the command line. The commands can be executed from the command line or can be integrated into scripts.

You can also generate command line scripts for specific operations from the CommCell Browser using the Save As Script option.

Refer to Command Line Interface.
CommCell Readiness Report The CommCell Readiness Report provides you with vital information such as connectivity and readiness of the Client, MediaAgent, and CommServe. It is useful to run this report before performing a backup or a recovery operation. Follow the steps given below to generate the report:
  1. On the CommCell Console menu bar, select the Reports tab.
  2. Click Readiness.

    The Report Selection dialog box appears.

  3. If necessary, select Reports | CommServe | CommCell Readiness in the left pane.
  4. Select the Computers tab, and then click Modify below the Computers list.
  5. In the dialog box that appears, clear Include All Client Computers and All Client Groups.
  6. Select the appropriate client from the Exclude list, and then click Include >.
  7. Click OK.
  8. Select the MediaAgent tab, and then clear Include All MediaAgents.
  9. Select the appropriate MediaAgent from the Exclude list, and then click Include >.
  10. Click Run.

    The report appears in your default Web browser.

Refer to CommCell Readiness Report.
Restore Job Summary Report

The Restore Job Summary Report provides you with information about all the data recovery jobs that are run in last 24 hours for a specific client and agent. You can get information such as failure reason, failed objects, job options, and so on. It is useful to run this report after performing the restore. Follow the steps given below to generate the report:

  1. On the CommCell Console menu bar, select the Reports tab.
  2. Click Summary.

    The Report Selection dialog box appears.

  3. If necessary, select Reports | Jobs | Job Summary in the left pane.
  4. On the General tab, select Data Recovery Jobs.
  5. Select the Computers tab.
  6. Select the appropriate client and the appropriate agent.
  7. Click Run.

    The report appears in your default Web browser.

Refer to Restore Job Summary Report.