SnapProtect - Infinite Volume Backup Support Troubleshooting

No Support for Schedule Policies and Alerts if Windows and UNIX Coexist on a NAS Client

Symptom

If both Windows and UNIX file system agents are installed on a NAS client, there is no support for the Schedule Policy and Alerts features.

Resolution

Use Save As Script to generate an XML script. Edit the file to contain the apptypeId element. The apptypeId value for Windows is 33 and for UNIX is 29. You can obtain these values from the CommServe DB.

In the excerpt below, apptype=29 specifies the UNIX file system agent:

<associations _type_="0" appName="File System" applicationId ="29" backupsetName="defaultBackupSet" clientName="hfiler1.testlab.com" instanceName="DefaultInstanceName" subclientName="cifs"/><subTasks>