Updates and Service Packs - FAQ

Table of Contents

Do I need to reboot the computer after installing the updates and service packs?

Most of the time, you do not need to reboot the computer after installing the updates and service packs.

However, you need to reboot the computer after installing a driver update. If the computer does not reboot automatically, then the update install fails.

How do I install updates if there is an existing critical hotfix on the client?

If the client has an existing critical hotfix (an individual update installed over a service pack), make sure to select the Automatically Uninstall Conflicting Hotfix or Diagnostic Update check box in the Install Updates Options dialog box when installing the service pack on the client from the CommCell Console.

For more information, see Install Updates.

What is a Hotfix?

A hotfix is an update targeted at resolving a specific critical issue that may incur major disruptions to operations, or potential loss of data. Hotfixes can be made available to apply to the two most recent service packs, and are included in the next service pack. For more information about service packs, see Updates and Service Packs - Overview.

What are the software packages that require a IIS service restart after installing updates?

The IIS service is restarted after installing software updates for the Web Server and the OWA Proxy Enabler packages.

Can I roll back to a previous service pack?

No. Rolling back to a previous service pack (that is, uninstalling the current service pack) is not supported.

Service packs include software changes that might be irreversible and not compatible with the previous service pack. Therefore, rolling back to a previous service pack might cause unpredictable results in your CommCell environment.

If you encounter a problem after installing a service pack, contact Customer Support. Keep in mind that if your environment requires a hotfix to address an issue, the hotfix will be available in a service pack. Hotfixes are not issued for minor service packs.

Can I uninstall updates?

No. Uninstalling updates is not supported. Updates have dependencies. If you randomly remove a specific update, it might cause an unpredictable behavior in your CommCell environment.

If you encounter a problem after installing an update, contact Customer Support.