Managing Software Cache - Populating the Cache

Table of Contents

Overview

The sections in this document describe the different configurations you can make to the FTP site for downloading updates to the CommServe® software cache. The steps to download updates from the Cloud Services or Maintenance Advantage web sites are also provided in case you cannot download the updates from the FTP site.

For instructions on downloading packages to the CommServe software cache, see Download Software Packages in Remote Install - Prerequisites. Packages are downloaded to the software cache to allow remote installations from the CommCell Console.

Configuring the Download Options

When you download a service pack from the CommCell Console, the latest service pack that was uploaded to the FTP site is downloaded. However, you can modify the default download options to suit your requirements.

The following table describes the available download options.

Option Description
Latest Downloads any loose updates that were uploaded to the FTP site.
Latest with Major Service Pack Only Downloads the latest service pack that was uploaded to the FTP site.

For example, if the currently available service packs are SP3, SP4 and SP5, then SP5 will be downloaded as it is the latest service pack.

Available Since (Days) <n> Downloads the last service pack that was uploaded to the FTP site at least <n> days ago.
Available Since (Days) <n>  with Major Service Pack Only

This is the default option.

Downloads the last service pack that was uploaded to the FTP site at least <n> days ago. By default, the latest service pack available in the FTP site (since at least 15 days ago) is downloaded.

Service Pack Number Downloads a specific service pack that can be selected from the Service Pack Number list.

Use the following steps to download the desired service packs:

  1. From the CommCell Browser, right-click the <CommServe> node and point to All Tasks | Add/Remove Software | Download Software.

  2. Select one of the following options:
    • Latest
    • Latest with Major Service Pack Only
    • Available Since (Days) <n>
    • Available Since (Days) <n> with Major Service Pack Only
    • Service Pack Number

  3. Click OK.

Downloading from FTP Site

Changing FTP Site to Download Updates

You can configure an FTP site to host updates and service packs. These updates can be automatically downloaded from the FTP source site.

FTP configuration details are not displayed by default in the Add/Remove Software Configuration dialog box.

Follow these steps to display the FTP details.

  1. From the CommCell Browser, right-click the <CommServe> node and click Properties.
  2. Click the Additional Settings tab and then click Add.
  3. In the Add Additional Settings on Windows Client dialog box, do the following:
    1. In the Name box, type ShowFtpDetails.
    2. In the Value box, type 1.
    3. Click OK to save the additional setting.
  4. Click OK, and then close the CommCell Console.
  5. Log on to the CommCell Console again.
  6. From the CommCell Console ribbon, click the Tools tab and then click Add/Remove Software | Add/Remove Software Configuration.

    The FTP configuration details are displayed under the Download tab.

Configuring Download Updates to Use FTP Proxy

The FTP download operation downloads the updates from the FTP source site or your configured FTP site to the CommServe software cache directory. The source site can be configured to re-route the FTP download through an FTP proxy.

Follow these steps to configure an alternate FTP location for downloading updates.

  1. From the CommCell Console ribbon, click the Tools tab and then click Add/Remove Software | Add/Remove Software Configuration.
  2. Select Use FTP Proxy For Operations and then click FTP Proxy Settings.

  3. In the FTP Proxy Hostname box, type the hostname of the FTP proxy. Select the Use Username and password check box and provide credentials for the FTP proxy site.

    Click OK.

  4. In the Add/Remove Software Configuration dialog box, click OK.

Configuring Download Updates to Use HTTP Proxy

The FTP download operation downloads the updates from the FTP source site or your configured FTP site to the CommServe software cache directory. You can configure an HTTP proxy server to connect to the FTP server to download the updates. Once configured, this HTTP location is used as a proxy server to download updates and service packs to your FTP location.

Follow these steps to configure an HTTP proxy server to connect to the FTP server.

  1. From the CommCell Console ribbon, click the Tools tab and then click Add/Remove Software | Add/Remove Software Configuration.
  2. Select Use HTTP Proxy for FTP Operations and then click HTTP Proxy Settings button.

  3. In the HTTP Proxy Hostname box, specify the hostname of HTTP proxy. Select the Use Username and password check box and provide credential for HTTP proxy site.

    Click OK.

  4. In the Add/Remove Software Configuration dialog box, click OK.

Configuring an Internet Gateway to Download Software

If the CommServe computer has no internet connectivity, you can use a client computer as an internet gateway to download software updates and packages from the FTP site. The gateway client downloads the software files locally and then transfers the files to the CommServe cache. The software files are removed from the client after the transfer.

The client downloads software from the FTP site using direct connections. HTTP or FTP proxy connections are currently not supported.

Prerequisites

The gateway client must be a Windows computer with the following properties:

Steps

Use the following steps to configure a client as the internet gateway:

  1. From the CommCell Console ribbon, click the Configuration tab and then click Email and Web Server.
  2. On the E-Mail & Web Server Configuration dialog box, click the Internet Gateway tab.
  3. Select the client computer to be used as the internet gateway from the Internet Gateway for Download and Upload list.
  4. Click the Use Internet Gateway for Download Software check box.
  5. Click OK.

    The next job for downloading software will use the client that you selected as the internet gateway.

Scheduling FTP Downloads

The FTP download operation can be scheduled or run on demand. FTP download operation will download all the critical updates and service packs based on the operating system of the clients available in the CommCell.

Use the following steps to setup schedules for downloading the latest updates.

Do not schedule an FTP download at the same time an Install Software job is scheduled to run.

  1. From the CommCell Browser, right-click the <CommServe> node and point to All Tasks | Add/Remove Software | Download Software.

  2. On the Download and Sync Cache Options dialog box, click the Job Initiation tab.
  3. On the Job Initiation tab, click Schedule and then click Configure.

  4. On the Schedule Details dialog box, complete the following steps:
    • Type a name for the schedule in the Schedule Name box.
    • Click Weekly.
    • In the Start Time box, type or select the schedule start time.
    • Click to select the days of the week.
    • Specify Repeat to run the job repeatedly on the day in which the job is scheduled to run.
    • Click Options to configure the advanced options.

  5. On the Advanced Schedule Options dialog box, specify the Range of recurrence, select a Time Zone from the list, and then click OK.

  6. Click OK to close the Advanced Schedule Options dialog box.
  7. On the Download and Sync Cache Options dialog box, click OK to schedule the job.