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Preinstallation Checklist for the CommCell Console on Windows

The CommCell Console is a graphical user interface through which you can control and manage your CommCell environment. For more information, see CommCell Console - Basic.

By default, the CommCell Console is installed as part of the CommServe installation. However, you can install additional consoles on other computers.

Use this preinstallation checklist to prepare the computer where the CommCell Console will be installed and to gather all of the information you will need during the installation.

  • Verify System Requirements

    Verify that the computer where you will install the CommCell Console satisfies the minimum requirements. For more information, see System Requirements - CommCell Console.

  • Verify License Requirements

    The CommCell Console does not require a license.

  • Determine the Installation Location

    Based on your environment, install the CommCell Console on an appropriate computer.

    Environment Where to install the software
    Non-Clustered On a computer that can communicate with the CommServe computer using TCP/IP.
    Clustered On the physical nodes of the cluster which can communicate with the CommServe computer using TCP/IP.
  • Install the CommServe Package

    Verify that the CommServe package is already installed and configured in your environment. The CommCell Console must establish connections with the CommServe computer to open the user interface. For information about installing the CommServe, see Preinstallation Checklist for the CommServe.

  • Review Firewall Settings

    If you plan to install the CommCell Console on a computer other than the CommServe computer, and there is a firewall between the two computers, firewall port 8401 must be open to allow communications.

    If the computer uses a proxy to connect to the CommServe computer, configure third-party ports to establish connections with the CommServe computer. For more information, see Configuring Access to the CommCell Console Using TPPM.

  • Set Up the CommCell Console as a Remote Web-Based Application

    If you plan to use the CommCell Console as a remote web-based application, review the following requirements:

    • The CommCell Console must be installed on the CommServe computer.
    • Internet Information Service (IIS) must be enabled on the CommServe computer.
    • The computer from which you plan to remotely access the CommCell Console must have Java enabled in the web browser. For more information, see System Requirements - CommCell Console as a Remote Web-Based Application.

    By default, the CommCell Console uses port 81 for internet access. (If port 81 is used by another application, the console uses the next available port. Check IIS to see which port is being used). By default, the URL to access the console is http://commserve_computer_host:81/console.

    If you install the CommCell Console and Web Console on the same computer, the URL will not require a port number. The CommCell Console will use the same port used by the Web Console (port 80 by default).

  • Set Up the Java Runtime Environment

    The CommCell Console requires Java Runtime Environment (JRE). If JRE is not installed on the computer, it will be installed along with the CommCell Console. For more information about the JRE requirements, see System Requirements - CommCell Console.

  • Gather Installation Data

    Refer to the items in this section to gather the information that you will need during the installation. Record the information before you begin installing the software, so you can refer to it during the installation.

    You can install the CommCell Console by using the installation package created by the Download Manager. If you have a CommCell Console installed and you want to install CommCell Consoles on additional computers, you can install the additional CommCell Consoles by using the installed CommCell Console.

    SnapProtect package to install
    Install the CommCell Console package, which is listed under the Server category.
    Destination folder for the software installation
    This information is required if the computer does not yet have any SnapProtect packages installed. By default, the software is installed in C:\Program Files\##_DOC_OEM_INSTALL_DESTINATION_COMPANY_FOLDER_##\SnapProtect.

    You can change the destination folder, but it cannot be on a mapped network drive.

    The installation program uses the C:\%allusersprofile% folder as a temporary location to copy the installation files. This location does not change, even if you choose to install the software on a drive other than C:.

    Windows firewall exclusion list
    If the computer has Windows Firewall turned on, you can add the SnapProtect programs and services to the Windows Firewall exclusion list during the installation. We recommend this configuration which enables CommCell operations across the firewall.
    CommServe host name
    Record the host name of the CommServe computer (fully qualified domain name or IP address.) The CommServe host name cannot include spaces or any of the following characters:

    \|`~!@#$%^&*()+=<>/?,[]{}:;'" 

    If there is a firewall between the client computer and the CommServe computer, you also need to record the name of the CommServe client, as seen in the CommCell Browser (the name is case-sensitive). The installation program requires this information for all firewall setups, except for environments where only the CommServe can connect to the client.