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Preinstallation Checklist for the CommServe

The CommServe computer is the command and control center of the CommCell environment.

Use this preinstallation checklist to download the software and to gather all of the information you will need during the installation.

  • Determine the Installation Location

    Based on your environment, install the CommServe software on the appropriate computer.

    Environment Where to install the software
    Non-Clustered On the computer that will host the CommServe software.
    Clustered First on the active physical node of the cluster, and then on the passive physical nodes.

    You must determine on which passive nodes you want to install the software. In the event of a failure, the active node can fail over to one of the passive nodes.

    Disaster Recovery If you plan to use the disaster recovery method where the CommServe fails over to an standby host, install the CommServe on the production and standby server computers.
  • Review Microsoft SQL Server Considerations

    • The Microsoft SQL Server is automatically installed with the CommServe software. If SQL Server is already installed on the computer, the installation wizard skips the SQL Server installation.

      Commvault Systems, Inc. has an ISV-R royalty contract with Microsoft, allowing the SnapProtect software to be bundled with a full copy of the SQL Server Standard Edition. Commvault Systems, Inc. reports the license usage (per country) every month to Microsoft.

    • When the Microsoft SQL Server is installed as part of the CommServe installation, the SnapProtect software automatically sets the system administrator (sa) password. If SQL Server was installed separately and if the sa password does not match the default password set by SnapProtect, the installation wizard will prompt you for the password.
  • Additional Packages Installed with the CommServe

    Use the following table to review the packages that are installed by default during the CommServe installation:
    Packages Automatically Selected Notes
    CommCell Console The CommCell Console requires Java Runtime Environment (JRE). If JRE is not installed on the computer, it will be installed along with the CommCell Console. For more information about the JRE requirements, see System Requirements - CommCell Console.
    File System Core None
    File System Consumes a license.
    Web Console The Web Server and Web Console packages are automatically selected if IIS is enabled on the computer.

    The MediaAgent package is installed as part of the Web Server package.

    The Search Advanced Document Type Support package is installed as part of the Web Server package and it consumes a license.

    Web Server
    • MediaAgent
    • Search Advanced Document Type Support
    Workflow Engine None
  • Gather Installation Data

    Refer to the items in this section to gather the information that you will need during the installation. Record the information before you begin installing the software, so you can refer to it during the installation.

    SnapProtect package to install
    Install the CommServe package, which is listed under the Server category.
    Destination folder for the SnapProtect software
    By default, the software is installed in C:\Program Files\##_DOC_OEM_INSTALL_DESTINATION_COMPANY_FOLDER_##\SnapProtect.

    You can change the destination folder, but it cannot be on a mapped network drive.

    The installation program uses the C:\%allusersprofile% folder as a temporary location to copy the installation files. This location does not change, even if you choose to install the software on a drive other than C:.

    Destination folder for the Database Engine
    The database engine is the Microsoft SQL Server software. By default, the software binaries are installed in C:\Program Files\Microsoft SQL Server.

    You can change the destination folder, but it cannot be on a mapped network drive.

    If you plan to perform VSS enabled backups on the CommServe computer, we recommend that you do not install SQL Server on the system drive. VSS restores might cause system state restore issues.

    Destination folder for the CommServe database
    By default, the database files are installed in C:\Program Files\##_DOC_OEM_INSTALL_DESTINATION_COMPANY_FOLDER_##\SnapProtect. The drive must have at least 1 GB of free space.

    You can change the destination folder, but the folder cannot reside on the following types of drives:

    • Mapped network drive
    • FAT drive (as it does not allow temporary sparse files to be generated when creating the database snapshot, which is required for data verification)
    • Compressed drive
    Destination folder for disaster recovery files
    Determine the location where you want to store the disaster recovery files. The destination folder can be a local path or a network path. If you decide to use a network path, you must have a user account with sufficient privileges to access the network.
    Software cache
    The CommServe cache stores the updates, service packs, and packages released by the software provider, which you can install on client computers from the CommCell Console.

    By default, the CommServe cache directory is stored in C:\Program Files\##_DOC_OEM_INSTALL_DESTINATION_COMPANY_FOLDER_##\SnapProtect\SoftwareCache. The drive must have at least 5 GB of free space.

    You can change the default location of the CommServe cache.

    CommServe name
    The following default names are provided by the installation wizard, but you can provide different names:
    • The default CommServe Client Name is the local (NetBIOS) name of the computer where the CommServe package will be installed.
    • The default CommServe Host Name is the fully qualified domain name of the computer where the CommServe package will be installed.

      If the CommServe computer has multiple network interface cards, the first network interface bound to the network must be used in the CommServe installation.

    Windows firewall exclusion list
    If the computer has Windows Firewall turned on, you can add the SnapProtect programs and services to the Windows Firewall exclusion list during the installation. We recommend this configuration which enables CommCell operations across the firewall.
    CommServe database (new or existing)
    By default, the installation wizard creates a new CommServe database.

    If you are reinstalling the CommServe package, you can use the CommServe database dump file that was created during a disaster recovery backup. This is useful if you need to:

    • Rebuild your CommServe computer as part of a disaster recovery scenario.
    • Move the CommServe database to another computer as part of a hardware refresh process.

    If the new computer uses different IP settings than the old CommServe computer, contact your software provider to request a new CommServe license configured with the new IP address.

    If you reinstall the CommServe package with other server packages, you can also submit the database dump files for the Web Server (shown as DM2) and Workflow Engine.

    SnapProtect ID
    The SnapProtect ID consists of the account details for the CommCell administrator. By default, the installation program automatically defines the user name for the administrator account (user name: admin). However, you must provide a password and an email address for the administrator account.

    The administrator password must meet the following strength requirements:

    • a minimum of eight characters
    • one uppercase letter
    • one lowercase letter
    • one number
    • one special character