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Plan the CommServe Installation

For a successful installation, some careful planning is required to ensure that SnapProtect integrates seamlessly with your environment.

Use the following checklist to prepare the computer where the CommServe software will be installed:

  • Verify System Requirements

    Make sure that the computer's operating system and hardware are supported by the CommServe software. For more information, see System Requirements.

  • Verify License Requirements

    The CommServe software does not require a license. Other packages that are installed along with the CommServe might require a license. To review the list of packages, see Additional Packages Installed with the CommServe.

  • Verify Requirements for Installation Environments

    If you plan to install the CommServe software in a virtual machine, cluster environment, or disaster recovery environment, review the following requirements:

    Virtual Machine

    You must install the CommServe software on a virtual machine configured with fast-access storage media. Ensure that the CPU and memory resources recommended in System Requirements are always available for the virtual machine.

    Cluster Environment

    You must install the CommServe software on the active node first, and then on the passive nodes of the cluster. For more information, see Installing Server Packages in a Cluster Environment.

    Additional cluster environment scenarios:

    • If you plan to configure an active-active cluster environment, you must install the CommServe software as described in Setting Up the CommServe Software in an Active-Active Cluster Environment.
    • If the Microsoft SQL Server is already installed on the computer where you plan to install the CommServe software, review the following requirements:
      • The user account that is configured for the SQL Server service must have permissions on the drive or parent folder where you plan to install the CommServe software.
      • The physical nodes that host the cluster server must have the same port numbers configured. For example, if you have a cluster server VS1 and three physical computers configured to host VS1, then the three physical computers must have the same network TCP port numbers configured on the network interface used by VS1.

    Disaster Recovery Environment

    To review the available disaster recovery solutions, see CommServe Disaster Recovery Solutions.

    If you plan to use the method where the CommServe fails over to a standby host, review the preinstallation requirements mentioned in CommServe Installation: Considerations for Disaster Recovery.

  • Prepare the Computer for Restart

    During the CommServe installation, you might be required to restart the computer after installing the Microsoft .Net Framework and Microsoft SQL Server software. Therefore, plan the installation for a time when a restart can occur.
  • Determine the Configurations that Meet Your Requirements

    Every environment has different requirements. Consider the following additional configurations prior to completing your installation planning:

    Configure Internet Information Services (IIS)

    If you plan to install the Web Server and Web Console along with the CommServe software, enable Internet Information Services (IIS) on the computer. By default, the Web Server and Web Console are automatically installed when IIS is enabled.

    The Web Console and Web Server are not supported on cluster environments. If you plan to install the CommServe on a cluster environment, either disable IIS or clear the selection of the Web Server and Web Console components during the CommServe installation.

    Configure a Floating Host Name

    A floating host name is a virtual host name that is useful in those scenarios when the CommServe computer needs to be moved or changed at some point in time. For example, the floating name eliminates the need to redirect all clients after moving the CommServe to a new computer (hardware refresh). For more information, see Configuring a Floating Host Name for the CommServe or MediaAgent Software.

    Install the CommServe Database on an Existing SQL Server Instance

    If you want to install the database on an existing SQL instance, you must configure SnapProtect to use the instance that you want. For more information, see Configuring an Existing SQL Instance for Server Packages.

    Install SnapProtect in a Different Language

    If you want to install the software in a different language, you can configure the installation program to list the supported language options. For more information, see Changing the Display Language of the SnapProtect Software on Windows Computers.

    For the list of software that can be installed in a different language, see Language Support.