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Installing Server Packages in a Cluster Environment

Applies to: CommServe, Metrics Reporting, Web Server, Workflow Engine

You can install a server package, such as the CommServe software, in a cluster environment by using the installation package that was created from the Download Manager application.

The installation process consists of two main steps: installing the server package on the active node, and then on the passive nodes of the cluster.

Before You Begin

Procedure

The following instructions describe the steps to install server packages in a cluster environment.

Step 1: Install on the Active Node

  1. Log on to the active physical node of the cluster as the domain administrator of the cluster group (also known as Microsoft Failover cluster group).
  2. Run Setup.exe from the installation package.

    The installation wizard opens.

  3. On the welcome page, select the I Agree check box and proceed to the next page.
  4. On the Choose the Installation Type page, click Install packages on this computer and proceed to the next page.
  5. On the Select Packages page, select one or more of the following server packages, and then proceed to the next page:
    • CommServe
    • Metrics Reporting
    • Web Server
    • Workflow Engine
  6. On the Cluster Setup Install Option page, click On Cluster, and then proceed to the next page.

    Notes:

    • The Cluster Groups list displays New SQL Server Cluster when there is no Microsoft SQL Server installed and configured on the cluster. The cluster group will be defined in the next page.
    • If you preinstalled the Microsoft SQL Server, select the cluster group that was defined during the SQL Server installation, and make sure to skip steps 7 and 9.
  7. On the SQL Server Cluster Group Properties page, specify the following details:
    1. In the Network Name box, enter the SQL Server network name (the name should not exceed 15 characters). This is the name that will be available on the network for all the cluster nodes.
    2. In the Cluster Group Name box, the name is provided by default. The name displayed in parenthesis represents the SQL Server instance name. If needed, you can modify the instance name.

      Tip: Write down the name of the cluster group as you will need it during the installation on passive nodes.

    3. In the Cluster Disk Resources section, select the disks that you want to include in the SQL Server resource cluster group.
    4. In the Cluster Network Settings section, select the available cluster network displayed on this section.
    5. Make sure that the Enable IPv4 network check box is selected.
    6. Proceed to the next page.
  8. For the Installation Path, Job Results Path, Database Engine Installation Path, and SQL Server Database Installation Path pages, follow the instructions in the installation wizard.
  9. On the Cluster SQL Service Log on Account page, enter the user name and password of the domain administrator that is associated with the cluster group, and then proceed to the next page.
  10. Continue to follow the instructions in the installation wizard.

Step 2: Install on the Passive Nodes

Repeat the following steps on each of the passive nodes where you want to install the server packages.

  1. Log on to the passive node of the cluster as the domain administrator of the cluster group (also known as Microsoft Failover cluster group).
  2. Run Setup.exe from the installation package.

    The installation wizard opens.

  3. On the welcome page, select the I Agree check box and proceed to the next page.
  4. On the Choose the Installation Type page, click Install packages on this computer and proceed to the next page.
  5. On the Select Packages page, select the server packages that you installed on the active node, and then proceed to the next page.
  6. On the Cluster Setup Install Option page, select the following options:
    1. Click On Cluster.
    2. From the Cluster Groups list, select the cluster group that was defined during the installation on the active node.
    3. Proceed to the next page.
  7. On the Cluster SQL Service Log on Account page, enter the user name and password of the domain administrator that is associated with the cluster group, and then proceed to the next page.
  8. Continue to follow the instructions in the installation wizard.

What to Do Next

If you installed the CommServe software, review the tasks that you must perform after the installation in Postinstallation Tasks for the CommServe.