Downloading Software Using the CommCell Console

When you download the SnapProtect software by using the CommCell Console, the software is downloaded from our FTP site to the CommServe cache directory.

We recommend that you download the software every time a new service pack becomes available. It is a best practice to keep the CommServe cache directory up to date, or at the same service pack level as that of the CommServe computer.

Before You Begin

Review the following preparation tasks before you download the software:

  • Configure download options
    • If the CommServe computer has Internet connectivity and no restrictions on incoming or outgoing communications, no action is required.
    • If the CommServe computer has Internet connectivity with restrictions, or if there is no Internet connectivity, or if you want to review additional download configurations, see Configure Download Settings in the CommCell Console.

    Tip: If the CommServe computer does not have Internet connectivity, and none of the download options satisfy your requirements, create an installation package by using the Download Manager, and then you can copy the package to the CommServe cache. Refer to the Windows or UNIX steps to download the software using the Download Manager.

    Also, if you have Version 10 clients in your CommCell environment, see Copying Version 10 Updates to a Version 11 CommServe Cache.

  • Verify the CommServe Cache

    If you plan to change the CommServe cache location, see Changing the Location of the CommServe Cache Directory.

  • Determine if you need a Remote Cache

    If you have a group of clients that reside in a remote location, the network traffic (and download time) might increase when the remote clients retrieve the software from the CommServe cache. You can reduce the network traffic by configuring a remote cache directory on one of the remote clients. For more information, see Setting Up a Remote Cache on a Client Computer.


  1. From the CommCell Console ribbon, on the Tools tab, click Add/Remove Software > Download Software.
  2. In the Download and Sync Cache Options dialog box, choose whether you want to download the latest service pack or a specific service pack version.

    Note: When you select to download the latest service pack, the CommCell Console downloads the software available in the FTP site since 15 days ago.

  3. Click Advanced, and on the Operating Systems tab, select the operating system of the computers where you plan to install the software.

    By default, the CommCell Console downloads SnapProtect software binaries for Windows x64 and for any other operating system that is present in the CommServe cache.

  4. Choose whether you want to run or schedule the download:
    • To perform the download immediately, click OK.

      You can track the progress of the job from the Job Controller window.

    • To schedule the download, click the Job Initiation tab, and then click Schedule to run the job at a specific date and time. After the schedule is configured, click OK.

      The job runs at the date and time you specified.

  5. To verify that the CommServe cache directory was updated with the downloaded software, go to the CommCell Console ribbon, and on the Tools tab, click Add/Remove Software > Software Cache Configuration.

    In the Software Cache Configuration dialog box, the CommServe Cache Status for Media should display Valid.

What to Do Next

Send a notification to your users to indicate that the latest software can be installed from the CommCell Console.

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