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CommServe Upgrade with Hardware Refresh: Preparing the New Hardware

Use the following steps to prepare the new hardware:

Tip: To review upgrade recommendations based on your CommCell environment, see CommServe Upgrade with Hardware Refresh Use Cases.

  1. Get the new hardware.

    Ensure the hardware meets the specifications mentioned in Hardware Specifications. The new hardware must not be an existing client in your CommCell® environment.

  2. Determine the following:
    • Do you want to use the same computer host name and IP settings?

      Using the same network details in the new CommServe® computer will simplify the process. For example, you may want to keep the same network details if you have data interface pairs configured between the CommServe computer and other clients.

    • Do you want to use a different computer host name and IP settings?

      Send an email to prodreg@commvault.com to request a new CommServe license configured with the new IP address. On the email request, make sure to list the old and new IP addresses. After the license is updated with the new IP, move the license file to a location accessible by the new CommServe computer.

      Note: You can use a different host name and IP settings for the new CommServe computer, but the CommServe client name must be the same.

  3. Install the Operating System on the new computer.

    For supported operating systems, see System Requirements - CommServe.

    If you plan to use the same network details, do not connect the new computer to the network. The computer can be connected later in the process, after shutting down the old CommServe computer.

  4. Configure the Internet Information Services (IIS) on the new computer.

    IIS is required for the following:

    • CommCell Console
    • Web Console
  5. Ensure that you have the latest SnapProtect software accessible from the new CommServe computer.

    To obtain the necessary software, create an installation package using the Download Manager application. For instructions, see Downloading Software for Windows Computers Using the Download Manager.

  1. Ensure that you have the latest SnapProtect Service Packs from version 9 or 10, or at least, the minimum Service Pack stated in the Plan the CommServe Upgrade.
  2. Send a request for an upgrade to obtain an authorization code that validates your readiness for the upgrade. For more information, see Request an Upgrade.
  3. If you have the File Archiver Agent for BlueArc, Celerra, or NetApp installed on your Version 9 CommServe computer, ensure that you recall the stubs.