Plan the CommServe Upgrade

The CommServe upgrade is the first crucial step for the successful upgrade of your CommCell environment.

Not every CommServe configuration is the same; therefore, use the following checklist to prepare for the upgrade:

  • Verify Supported SnapProtect Versions

    • The version 9 CommServe must have service pack 14 or later.
    • The version 10 CommServe must have service pack 11 or later.
  • Verify System Requirements

    Make sure that the computer's operating system and hardware are supported by the new CommServe software. For more information, see System Requirements.

  • Verify License Requirements

    The CommServe does not require a license to upgrade to V11. The license currently used in your CommCell environment can be a permanent or evaluation license.

    After the CommServe upgrade, you can continue to perform your day-to-day CommCell operations. Within 90 days of the upgrade, you will receive an email including the V11 license.

  • Verify Additional Requirements Based on CommServe Environment Types

    Review the following requirements for the type of environment that you have:

    CommServe in a Cluster Environment

    If the Microsoft SQL Server version is older than SQL Server 2012, you must manually upgrade the software to Microsoft SQL Server 2012 SP2. For instructions, see Upgrading Older SQL Server Versions to Microsoft SQL Server 2012 Enterprise Edition.

    Review the requirements applicable to the type of cluster environment that you have:

    • Microsoft Cluster

      You must upgrade the active nodes first, then the passive nodes. Each node must maintain its active or passive status throughout the upgrade process. For example, if an active node requires a restart during the upgrade, make sure that the node maintains its status after the restart.

    • Veritas Cluster (VCS)

      You must upgrade the passive nodes first, then the active nodes. Also, make sure that the cluster resources are offline.

    • HP Scalable NAS/PolyServer Cluster

      You can initiate the upgrade from any physical node (active or passive). Also, make sure that the cluster resources are offline.

    CommServe and Microsoft SQL Server on Different Computers

    If the CommServe database and the Microsoft SQL Server are installed on different computers, you must move the CommServe database back to the CommServe computer. This type of configuration is no longer supported.

    For instructions, see Moving the Database Engine Back to the CommServe Computer.

  • Prepare the Computer for Restart

    During the CommServe upgrade, you might be required to restart the computer after the Microsoft .Net Framework and Microsoft SQL Server software are upgraded. Therefore, plan the upgrade for a time when a restart can occur.
  • Review Deprecated Products

    Before you move to V11, it is important that you learn which products (such as agents) were deprecated in SnapProtect V11. Most deprecated products were either replaced or merged with new products.

    For more information, see End-of-Life, Deprecated and Extended Support - Products.

  • Review Upgrade Considerations

    The upgrade considerations include recommendations, notes, and other important information that you must consider before and after the upgrade.

    Read the considerations applicable to your current SnapProtect version: