Preupgrade Tasks for MediaAgents

For a successful upgrade, you must perform the following preparation tasks to address any requirement or preconfiguration before the upgrade:

• Download the Software

  Choose one of the following methods to download the software:

  • If you plan to upgrade from the CommCell Console, no action is required. The SnapProtect software is automatically downloaded during the upgrade.

    Note: If you have V9 MediaAgents associated with a remote cache, remove the MediaAgent associations. For a successful upgrade, V9 MediaAgents must retrieve the software from the CommServe cache, not from the remote cache.

• Stop Running Jobs

  Jobs must not be running for the MediaAgent that you want to upgrade. Decide whether you want to wait for the jobs to finish or terminate the jobs.

• Prepare the DDB MediaAgent for an Upgrade

  • If you have a V10 DDB MediaAgent, disable the DDB activity. For instructions, see Enabling or Disabling Activities.
  • If you have a V9 DDB MediaAgent, stop the services on the MediaAgent computer. For instructions, see Stopping a Service.

• Uninstall Older Deprecated Products

  If products that were deprecated in older SnapProtect versions are installed on the MediaAgent computer, you must uninstall the deprecated products and delete them from the CommCell Browser to prevent upgrade errors.

  To review the products that were deprecated in older versions, see the following information:

  • For products deprecated in V10, see End-of-Life, Deprecated and Extended Support - Products.
  • For products deprecated in V9, see the List of Deprecated Products section in Extended Support and Deprecated Products and Platforms.

  Important: When you delete an agent from the CommCell Browser, the backup data is irretrievably lost. If you want to keep the backup data from the deprecated product, do not upgrade the MediaAgent.