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Alerts and Notifications - Advanced

Table of Contents

Setting Up Alerts for a Job (Immediate or Scheduled)

You can set up alerts for jobs that you commonly perform in the CommCell. Use the following steps to generate an alert for a File System backup job (immediate or scheduled) as an example:

  1. From the CommCell Browser, navigate to Client Computers | <Client> | File System | <BackupSet>.
  2. Right-click the <Subclient> and click Backup.
  3. Select the backup type and then click the Advanced button.
  4. Click the Alert tab and then click Add Alert.
  5. From the Add Alert Wizard dialog box, select the threshold and notification criteria and click Next.
  6. Select the way in which the alert is to be sent to its intended recipient and click Next. For example, you can click Select [Email] for notification to send the alert as an email.
  7. Select the CommCell users and/or user groups that will receive the alert and then click Next.
  8. Review the options that you selected in the Summary tab and click Finish.

Setting Up Alerts for Jobs Using a Schedule Policy

You can configure alerts to generate automatic notifications when the properties of the associated schedule policy are modified.

Use the following steps to create a schedule policy and configure its alert:

  1. From the CommCell Browser, navigate to Policies.
  2. Right-click Schedule Policies and click New Schedule Policy.
  3. Type a name for the schedule policy in the Name box.
  1. Select the type of schedule policy from the Type list.
  2. Click the Associations tab and select the entities that you want to associate with the schedule policy.
  3. Click the Alert tab and click Add Alert.
  4. From the Add Alert Wizard dialog box, select the required threshold and notification criteria and click Next.
  5. Select the way in which the alert is to be sent to its intended recipient and click Next. For example, you can click Select [Email] for notification to send the alert as an email.
  6. Select the CommCell users and/or user groups that will receive the alert and then click Next.
  7. Review the options that you selected in the Summary tab and click Finish.

You must configure new alerts after cloning a schedule policy. The associated alerts are not replicated during the cloning process.

Setting Up Alerts for Workflows

You can configure alerts to generate automatic notifications for workflow events, for example when a workflow completes successfully, or completes with errors.

Use the following steps to configure console alerts for a workflow as an example:

  1. From the CommCell Console ribbon, click Home and then click Alert.
  2. From the Alerts dialog box, click Add.
  3. In the Display Name box, type the alert name.
  4. From the Category pane, select Job Management and from the Type pane, select Workflow, and then click Next.
  5. Select the workflows that you want to associate with this alert, and then click Next.
  6. Select the alert criteria and then click Next.

    For information on the available alert criteria, see Available Alert Criteria: Workflow

  7. Click the Console Alerts tab, click the Select [Console Alerts] for Notification check box, and then click Next.
  8. Select the notification recipients from the Available pane and then click Add.

    Alternatively, you can type the recipients email address in the Email to Recipients box. Click Next.

  9. Review the alert selections and then click Finish.

Setting Up Subscription-Based Alerts

You can configure Job Management Data Protection and Data Recovery alerts to be sent to laptop clients. When configuring subscription-based alerts, a CommCell administrator can select the laptop clients or client groups that will receive alert notifications. Client owners of the selected clients are automatically subscribed to the configured alert notifications.

Note: Subscription-based alerts are only available to laptop clients and client groups.

By default, the following subscription-based alerts are available to client owners in the Web Console:

  • No backup for last 4 days

    This is a Job Management - Data Protection alert which sends an individual email notification to client owners when no backup occurs in the last 4 days.

  • Recovery Job failed Alert

    This is a Job Management - Data Recovery alert which sends an individual email notification to client owners when a restore operation fails.

About This Task

All client owners can subscribe to or unsubscribe from subscription-based alerts via the Web Console. For information on how client owners subscribe or unsubscribe, see Setting Up Data Management Alerts.

If you want to control which client owners can see the subscription-based alerts in the Web Console, see the instructions in Controlling the Client Owners Who Can See Alerts in the Web Console.

Procedure

  1. From the CommCell Console ribbon, on the Home tab, click Alerts.
  2. In the Alerts dialog box, click Add.
  3. On the General Information page, enter a name for the alert in the Display Name box.
  4. To create an alert to monitor backup operations, select Job Management and Data Protection from the Category and Alert Type panes, respectively.
  5. Select the Subscription based alert check box and then click Next.
  6. Select the laptop clients or client groups that you want to associate with this alert and click Next.
  7. Select the notification criteria to be used and click Next.

    For example to monitor failed backup jobs, click Job Failed.

  8. Select the way in which the alert is to be sent to its intended recipient:
    • To send the alert as an email, on the Email tab, select Select [Email] for notification.
    • To display the alert on the console, on the Console Alert tab, select Select [Console Alert] for notification.

    Note: Only email and console alert notifications are supported for subscription-based alerts.

  9. Click Next.
  10. Review your selections on the Summary page and then click Finish.

Generating Alerts from Job Controller

Use the following steps to add an alert for an active job from the Job Controller:

  1. From the CommCell Console toolbar menu, click Job Controller.
  2. Right-click the running job and click Add Alert.
  3. From the Add Alert Wizard dialog box, select the required threshold and notification criteria and click Next.
  4. Select the way in which the alert is to be sent to its intended recipient and click Next. For example, you can click Select [Email] for notification to send the alert as an email.
  5. Select the CommCell users and/or user groups that will receive the alert and then click Next.
  6. Review the options that you selected in the Summary tab and click Finish.

Generating Alerts for Events

The events displayed in the Event Viewer window are great tools for monitoring the activities that occur in a CommCell. You can add alerts for an event based on the event's properties such as event code, severity or description.

Use the following steps to generate an alert for an event:

  1. From the CommCell Console toolbar menu, click Event Viewer.
  2. Right-click an event and then click Add Alert from the shortcut menu.

    Alternatively, you can also right-click the event and then click View Alerts from the shortcut menu. From the Alerts dialog box, click Add.

  3. In the Add Alert Wizard dialog box, type the event name in the Display Name box and click Next.
  4. Select the clients and/or client groups that you want to associate with this alert and click Next.
  5. Select the criteria that will trigger the alert and click Next.

    The conditions displayed in the Alert Criteria area are the event properties displayed in the Event Viewer window.

  6. Select the way in which the alert is to be sent to its intended recipient and click Next. For example, you can click Select [Email] for notification to send the alert as an email.
  7. Select the CommCell users and/or user groups that will receive the alert and then click Next.
  8. Review the options that you selected in the Summary tab and click Finish.

Enabling or Disabling Alerts

Alerts can be enabled or disabled in the CommCell. Disabled alerts appear to be grayed out and italicized. Alerts can also be enabled or disabled from the command line using the qoperation execscript qcommand, see QScripts for more information.

Use the following steps to enable/disable existing alerts in the CommCell:

  1. From the CommCell Console toolbar menu, click Alerts.
  2. In the Alerts dialog box, select the alert and click Enable or Disable, respectively. For example, for an active alert, click Disable to disable it.
  3. Click OK.

Testing Configured Alerts

An alert can be tested to verify if the notification is configured correctly so that all intended recipients of the alert receive the notification messages.

Use the following steps to test an existing alerts in the CommCell:

  1. From the CommCell Console toolbar menu, click Alerts.
  2. In the Alerts dialog box, right-click the alert that you want to test and click Test.

    A test message will be sent to the recipients of the configured alert.

Changing the Alert Locale

By default, alert notification messages are sent in the same language as the one used in the CommCell Console where the alerts were configured. However, they can be displayed in a different language than the one used in the CommCell Console. You can change the locale while configuring the alert.

 When adding or editing an alert, use the following steps to change the alert locale:

  1. From the Notification Type(s) Selection dialog box, select the language in which the alert is to be sent to its intended recipient from the Choose Locale list.
  2. Click OK to the warning message to confirm the change of the locale.
  3. Click Next to continue with the alert configuration.

Related Reports

The CommCell Configuration report provides the option to include information on configured alerts. See CommCell Configuration Report for details.

Use the following steps to generate CommCell Configuration report:

  1. From the CommCell Console toolbar, click the Reports tab and then click Configuration.

    The Report Selection dialog box appears.

  2. From the Reports pane, ensure that the Alerts check box is selected and then click Run.

    The CommCell Configuration report appears in your default Web browser.