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Alerts and Notifications - Predefined Alerts

Table of Contents

SnapProtect provides a set of predefined alerts that are recommended for monitoring your CommCell environment. Note: Predefined alerts are not created when a CommServe is upgraded. If predefined alerts exist in the CommServe and the CommServe is upgraded, the upgraded CommServe includes the predefined alerts.

Predefined alerts send notifications as follows:

  • For subscription-based alerts, emails are sent to client owners who have subscribed to the alert.

    Note: Subscription-based alerts are intended for client owners, such as laptop users, who manage their data through the Web Console. For information on subscribing to these alerts, see Setting Up Data Management Alerts.

  • For Analytics and Content Indexing alerts, emails are sent to the CommCell administrator.
  • For other predefined alerts, emails are sent to members of the master user group and the alerts appear in the Console Alerts window.

Managing Predefined Alerts

You can view, edit, enable, disable, or delete predefined alerts from the CommCell Console. For example, you might want to:

  • Edit a predefined alert to configure more notification types or add more users to receive the alert.
  • Disable or delete a predefined alert if some of them are not needed in your CommCell environment.

Procedure

  1. From the CommCell Console ribbon, on the Home tab, click Alert > Configure Alert.

    The Alerts dialog box displays all of the predefined alerts.

  2. Click the predefined alert and perform one of the following actions:
    • To edit the predefined alert, click Edit.
    • To delete the predefined alert, click Delete.
    • To enable the predefined alert, click Enable or select the check box in the Status column.
    • To disable the predefined alert, click Disable or clear the check box in the Status column.

List of Predefined Alerts

The following table lists and describes each of the available predefined alerts:

Alert Name Alert Category / Type Description
Analytics - Low Disk Space Operation / Event Viewer Events This alert notifies the CommCell administrator when the index location used by the Analytics Engine has reached 80% of the total available disk space.
Aux copy job delayed Job Management / Auxiliary Copy This alert notifies the user when an auxiliary copy operation is in a waiting state for four hours.
Aux copy job failed Job Management / Auxiliary Copy This alert notifies the user when an auxiliary copy operation meets one of the following criteria:
  • the operation fails to complete, fails to start or is aborted by the system
  • the operation runs late, or is skipped by the system or due to a holiday
Auxiliary copy fallen behind Job Management / Auxiliary Copy Any of the following criteria have been met for the selected storage policy copy:
  • To be copied data is over the quantity specified in TB.
  • Jobs that are over number of specified days old and have not yet been fully copied.
  • More than the default value of 48 hrs is required to copy all data, based on the average throughput of previously run Auxiliary Copy jobs. It is recommended that you adjust this value with an estimated completion time so that the alert above will not be triggered.

If an alert is received, immediate attention should be given to any abnormal condition. Immediate action will prevent the Auxiliary Copy falling behind the source copy, in terms of amount of data to be copied.

The alert will indicate the criteria that triggered the alert, with one alert reason for each criterion above, respectively:

  • to be copied data exceeded
  • old jobs not copied
  • need more time to copy data

Assuming the Auxiliary copy has had no issues and is expected to run for that duration, use the throughput and application values from the Auxiliary Copy Job Summary Report to set the value for this third criterion. For example, application data size is 1000 GB and throughput is 500 GB/hr, set time to 2 hours.

The example below shows how the throughput is calculated internally and can be followed to set the hours value for the third criterion:

Auxiliary Copy Job1 copied 4 TB in 2 hrs.

Auxiliary Copy Job2 copied 2 TB in 1 hour.

Average Throughput = (Total data copied by all jobs) / (Total time taken by all previous Auxiliary Copy jobs)

In the example,

  • Total data copied = 6 TB
  • Total time taken = 3 hrs

Average throughput is 6/3 = 2 TB/hr

To copy 4 TB, the calculation is 4/2, rounding up to the next hour set the alert to 2 hrs.

If the amount of data to copy increases to 27 TB, set the alert to 14 hrs, if throughput is 2TB/hr.

If throughput increases, for example 10 TB can be copied in 1 hr, then set the alert to 3 hrs, if data to be copied is 27TB.

New subclient associations to the storage policy will be prevented if the data to be copied is more than three times the specified value in the Auxiliary Copy Fallen Behind criterion, or if any of the other specified criteria are exceeded by more than three times.

Fallen behind alert for Silo copy and Snap copy is not supported.

The interval between alerts for this criterion can be configured in the Media Management Configuration (Auxiliary Copy Configuration) dialog box. The default interval is 24 hours, which is set in the Interval (Hours) between Auxiliary Copy Fallen Behind alerts option.

Backup job failed Job Management / Data Protection This alert notifies the user when a backup job fails to complete, fails to start or is stopped by the system
Client Groups Exceeding Assigned License Limits Custom Rules / Client Group License Usage Check This alert notifies the administrator when a client computer group exceeds the limit on the amount of data the client computer group can back up. This alert is disabled by default. When a limit is set, this alert is automatically enabled. For information on setting limits on client computer groups, see Setting a Licensing Limit for Tenants.
Content Indexing - Document Count Alert Operation / Event Viewer Events This alert notifies the CommCell administrator when the number of content indexed documents has reached 20,00,000 on a search node with a limit of 30,000,000 indexed documents.

By default, this check is performed every 90 minutes. To change the frequency of this alert, edit the alert and under Threshold and Notification Criteria Selection, select Repeat Notification Every and select how often you want the alert to be sent.

Content Indexing - Low Disk Space Operation / Event Viewer Events This alert notifies the CommCell administrator when the size of the content index has reached 80% of the total available disk space.
Data aging job failed Job Management / Data Aging This alert notifies the user when a data aging operation meets one of the following criteria:
  • the operation completes with errors
  • the operation fails to complete, fails to start or is aborted by the system
Decrease in data size Job Management / Data Protection This alert notifies the user when a backup job is at least 10% smaller in data size than the previous backup job of the same backup type.
Dedup DB reconstruction job failed Job Management / DeDup DB Reconstruction This alert notifies the user when a reconstruction job for a deduplication database meets one of the following criteria:
  • the operation is initiated by a user
  • the operation fails to complete, fails to start or is aborted by the system

This alert monitors all the storage policies in the CommCell.

Deduplication Database Threshold Operation / Event Viewer Events This alert notifies the user when the average query and insertion (QI) time for the past three days of the deduplication database exceeds 70% of the two milliseconds threshold.

When this alert occurs, make sure that the deduplication database is hosted on the recommended configuration referenced in Building Block Guide.

For more information, see KB Article DD0005.

Device went offline Media Management / Device Status This alert notifies the user when a drive or mount path in a library goes offline.
Disaster recovery job failed Job Management / Disaster Recovery Backup This alert notifies the user when a disaster recovery backup operation completes with errors or warnings.
Disk space low on MediaAgent Configuration / MediaAgents This alert notifies the user when the disk space for the MediaAgent software installation and system directories (including the Index Directory folder) reaches the minimum thresholds.

The threshold for the MediaAgent software installation and system directories are configurable in the registry, while the threshold for the Index Directory can be configured from the CommCell Console (in MediaAgent Properties > Catalog).

This alert monitors all the MediaAgent clients in the CommCell.

Increase in data size Job Management / Data Protection This alert notifies the user when a backup job is at least 10% larger in data size than the previous backup job of the same backup type.
Index State Custom Rules / Index State This alert notifies the user when errors occur during index backup operations.
Insufficient storage on library Media Management / Library Management This alert notifies the user when there is no spare media in a library, or if the number of spare media for the scratch/cleaning pool in a library falls below the watermark.

For disk libraries, the alert is sent if the disk space falls below the watermark or if there is insufficient disk space.

Library maintenance required Media Management / Library Management This alert notifies the user when a library meets one of the following criteria:
  • a library or drive exceeds its threshold
  • a drive requires cleaning
  • a mount path exceeds its fragmentation threshold
License consumed exceeds 80% Configuration / License This alert notifies the user when the consumption of CommCell licenses have reached 80%.
License expires within 7 days Configuration / License This alert notifies the user 7 days prior the CommServe license expiration.
Low disk space on client Configuration / Clients This alert notifies the user when the disk space for the client software installation and system directories (including the Job Results folder) reaches the minimum thresholds.

The threshold for the client software installation and system directories are configurable in the registry, while the threshold for the Job Results directory can be configured from the CommCell Console (in the Client Computers properties).

This alert monitors all the client computers in the CommCell.

Media mount and usage error Media Management / Library Management This alert notifies the user when a library meets one of the following criteria:
  • a media is marked read-only, bad or deprecated
  • a mount or unmount error has occurred
No Backup for last 4 days Job Management / Data Protection This is a subscription-based alert, which notifies client owners when a backup operation for a laptop client does not occur in the last 4 days.

A CommCell Administrator can select the laptop clients or laptop client groups that require this subscription-based alert from the Entities Selection page in the Alert Wizard. Client owners can unsubscribe from this alert from the Web Console.

No backup for last 7 days Job Management / Data Protection This alert notifies the user when backup operation does not occur for a client computer and the associated virtual machines (that are part of subclient content) in the last 7 days.

This alert is not applicable to the VMs that have SnapProtect software installed.

From the CommCell Console, you can modify this alert to exclude subclients that have not been backed up.

  • On the CommServe computer, add the Check Disabled Subclients for No backup alert additional setting with value 1.

    For instructions on adding the additional setting from the CommCell Console, see Add or Modify an Additional Setting.

    Refer to the following table for applicable values:

    Property Value
    Name Check Disabled Subclients for No backup alert
    Category CommServDB.GxGlobalParam
    Type Integer
    Value Select one of the following values:

    1 - the "No backup for last N days" alert is not sent for subclients that have backup activity disabled.

    0 - the alert is sent for all subclients that are not backed up recently including the subclients with backup activity disabled.

No Index Backup in last 30 days Custom Rules / Index Backup Status This alert notifies the user when indexes are not backed up within 30 days. The IndexBackup subclient on the MediaAgent is monitored.
No recent DDB backup Operation / Event Viewer Events This alert notifies the user when there are no recent deduplication backup jobs occurring in the CommCell.
Ransomware Alert Operation / Event Viewer Events This alert notifies the user when a possible ransomware attack is detected. The alert is triggered by event code 7:211.
Restore Job failed Job Management / Data Recovery This is a subscription-based alert, which notifies client owners when a restore fails for a laptop client.

A CommCell Administrator can select which laptop clients or laptop client groups need to receive this subscription-based alert from the Entities Selection page in the Alert Wizard. Client owners can unsubscribe from this alert from the Web Console.

Subclient Association Limits for Deduplication Operation / Event Viewer Events This alert notifies the user when the average query and insertion (QI) time of the deduplication database exceeds 70% of the two milliseconds QI threshold.

This alert is to notify users that the storage policy will not accept new subclients when the average QI time of the DDB exceeds 80% of the two milliseconds threshold.

To avoid blocking the storage policy for subclient association, see KB Article DD0006.

Tape OML Mismatch Alert Operation / Event Viewer Events This alert is generated during media mount and unmount if there is a mismatch in the media between the OML (On Media Label) and the bar code.
Updates available for download Software Updates / Updates Available to Download This alert notifies the user when one or more SnapProtect updates are available for download.