Browse and Restore Data: Troubleshooting

Table of Contents

BackupSet level Browse Not Working for Clients older than the CommServe version


If the CommServe is upgraded, but the client is still at an older version and the content of the defaultBackupSet is modified, then browse will not work from the BackupSet level for the following agent types:

  • Windows File System
  • UNIX File System
  • Exchange


You can browse in one of the following ways:

  • Browse and Restore at the Subclient level.
  • Upgrade the Client computer and related MediaAgent to the same version as the CommServe and then run a Browse and Restore operation at the BackupSet level.

Unable to Browse and Restore


MediaAgent is uninstalled or corrupted.


If the library is shared across MediaAgents, use another shared MediaAgent (which is valid and online) with the same library as data path to the storage policy.

If the library is not shared then share the library with a valid MediaAgent and then add same data path to the storage policy.

For sharing a library between multiple MediaAgents, see Share a Mount Path.


MediaAgent MA1 using library LIB1 and datapath DP1 is uninstalled and the datapath DP1 containing the backed up data is available.

You can use MA2 with library LIB1 and same datapath DP1 as MA1.

Unable to Browse Using Selected MediaAgent


Client version is lower or incompatible with MediaAgent version.


Upgrade the client version to match with the version of MediaAgent installed.

CC0008: Users have access to files and folders belonging to others users


Users are able to browse, find, and restore files and folders associated with other users from all user interfaces, for example, the CommCell Console and Web Console.


  • ACLs (Access Control Lists) are not included in the backup
  • The user has the Browse permission instead of only the End User Access permission


  1. Configure the End User Access permission on the client computer.

    Assigning the End User Access permission helps to maintain multiple user profiles on the same laptop (or desktop) and ensures that each user has the ability to browse and restore only the data to which he or she has access. For instructions, see Configuring End-User Operations on Client Computers.

  2. If the Browse permission is assigned to these users, remove it.
  3. Make sure the Catalog ACL (end user access control list) option is enabled in the subclients before performing a backup as described in:

Once this option is enabled, ACLs are included in the backup, which allows users to access only files and folders for which they have permissions.

After enabling this option, run a Full backup. This ensures that ACLs are available in the backup data.

If you run a Differential or Incremental backup after enabling this option, only the newer data will include ACLs.