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Client - How To

Table of Contents

Check Client Connectivity

To check client connectivity:

  1. From the CommCell Browser, right-click the icon of the client computer whose connectivity you want to check.
  2. Click All Tasks, and then click Check Readiness.
  3. A message will be displayed indicating whether or not the client is accessible in the CommCell.
  4. Click Ok.

Configure the Proxy for Exchange

Before You Begin

Required Capability: Permissions and Permitted Actions

To configure the Proxy for Exchange client:

  1. From the CommCell Browser, right-click the client hosting the Exchange Server whose proxy client needs to be configured, and then click Properties.
  2. From the Advanced tab of the Client Computer Properties dialog box, select the name of the proxy client from the Proxy for Exchange list.

    NOTES

    • For 32-bit on 64-bit configurations, select the client name of the instance containing the 32-bit Exchange agents.
    • For off-host proxy configurations, select the client name of the off-host proxy computer.
  3. Click OK to save your changes.

Viewing the Web Server URLs

Before You Begin

Review Web Server URLs.

Required Permission: Permissions and Permitted Actions

To view the Web Server URLs for the client:

  1. From the CommCell Browser, right-click the icon of the client computer, and then click Properties.
  2. Click Advanced and click the Web Server URLs tab.

    The end user or compliance search URLs are displayed depending on the component installed on the client.

  3. If you have multiple Web Servers installed in the CommCell group, in the Web Server box, select the Web Server to be used for the client search operations.
  4. Click OK to save your changes.

Suspend Use of a Client Computer Temporarily

Required Capability: Capabilities and Permitted Actions

To suspend use of a client computer temporarily:

  1. Create a Spare Media Group that does not contain any media, and name it No_Media. Note that a scratch pool with no media associations does not harm any existing configurations, nor does it misuse media.
  2. Create a Storage Policy (standard), name it No_Backups, and point it to the No_Media scratch pool.
  3. Disable Operations for the client that you are temporarily disabling.
  4. Verify that the Queuing Jobs for Disabled Activities option is disabled. This will reduce the number of queued jobs in the Job Controller.
  5. Re-point all the client's subclients to the No_Backups storage policy. When a user changes the storage policy association of a subclient, retention cycles are set to zero (0), therefore, only the retention days must be exceeded for data to be aged. In this case, the data in the storage policy to which the client's subclients were originally pointing to will age accordingly. Note that if the client computer's activity is re-enabled, you can point the subclients back to their original storage policy.
  6. To resume client activity: Enable Operations for the client, and point the subclients back to their original storage policy.

NOTES

  • This feature does not require a user to uninstall client software; therefore, no licenses are released during this process.
  • Any scheduled jobs associated with the suspended client will cause job failures when initiated. This is normal behavior. Once client activity is re-enabled, these scheduled jobs will no longer cause job failures.

Specify CDR Log File Location on Source and Destination Computers

Before You Begin

  • On Windows, this procedure can be performed on both the source and destination computers. On UNIX, this procedure only applies to a source computer.

Required Permission: Permissions and Permitted Actions

To specify a location for the CDR log files:

  1. In the CommCell Browser, right-click the Client on either a source or destination computer, and select Properties.
  2. In the Advanced tab of the Client Computer Properties screen, type or browse to path for CDR Log File Location.
  3. Click OK to save your changes.

Delete a Pseudo-Client

Before You Begin

  • For NAS clients, the client must first be deconfigured before you can delete it. For more information, see Deconfiguring Agents.

Required Permission: Permissions and Permitted Actions

To delete a pseudo-client:

  1. From the CommCell Browser, right-click the pseudo-client, click All Tasks, and then click Delete.

    Note: For a NAS client, the Deconfigure command is shown instead of the Delete command if the client is not deconfigured. For information, see Deconfiguring Agents. (There is no base client software for a NAS Client.)

  2. Click OK to the confirmation message.
  3. Type the supplied phrase in the Enter Confirmation Text dialog box and click OK.

    The pseudo-client icon should be removed from the view.

Add a NAS Client

  1. From the CommCell Browser, right-click Client Computers, point to New Client | File System, and then select NAS.
  2. Enter the NAS file server in the NDMP Server Hostname field.
  3. Enter the user account credentials used to access the storage device in the NDMP Login field.
  4. In the NDMP Password field, enter the password for the login account.
  5. If your CommServe host is unable to connect to the file server, click the Detect MediaAgent list and select a MediaAgent to use for connecting to the file server. If left blank, the CommServe host communicates with the file server directly.

    Note: The time zone setting of the NAS client is the same as the Detect MediaAgent. If no Detect MediaAgent is selected, then the time zone setting is the same as the CommServe computer.

  6. Click Detect.

    The system automatically populates the Vendor, Firmware Revision, Listen Port, and Time Zone information.

  7. Click OK.

    For NetApp, any NAS storage device that will be used for backing up secondary storage data (Vault, Mirror, or backup copy) must be configured as a NAS Client in the CommCell with the same name that is used by the OCUM server to communicate to the secondary NAS file server.

  1. In the CommCell Browser, confirm that the NAS client was added under Client Computers.

Associate or Disassociate Users, User Groups, and Roles with a CommCell Entity

Required Permission: See Permissions and Permitted Actions

  1. From the CommCell Browser, click the entity and then select Properties.

    These are examples of entities: CommServe, client computer group, client computer, agent, MediaAgent, Library, Storage Policy, backup set, and subclient.

  2. Click the Security tab.
  3. Click the Associations tab and then click Add.

    The Add Users And Groups dialog box is displayed.

  4. Select the users, user groups, and roles to associate to the entity.
  5. Click OK to save the association.
  6. Click OK.

Associate or Disassociate a Client with a Client Group

To associate clients to or disassociate clients from a client computer group, see Associating or Disassociating Clients.

Enable or Disable Robust Network Layer

During an installation of a CommServe, a Client or a MediaAgent, the Robust Network Layer is automatically enabled by default.

Use the following steps to disable (or re-enable) Robust Network Layer:

  1. From the CommCell Console, right click a client and select Properties. Click the Advanced tab.

    Alternatively, right click a MediaAgent and select Properties. Click the Control tab.

  2. Select the Enable retry on network errors checkbox to enable the feature. Clear the checkbox to disable the feature.
  3. Click OK.

Change Robust Network Layer Configuration

During the data transfer phase of a backup operation, which runs on a MediaAgent and client, the Job Manager will periodically need to communicate directives to the CommServe. If during this time, a loss of network connectivity is detected, the Robust Network Layer enables the Job Manager to keep the job in a Running (Cannot be verified) job state, visible in the Job Controller, for up to 20 minutes while continuously checking for network connectivity at set intervals, e.g., every 30 seconds.

The default amount of time the system will hold a job in a running state when there is loss of connectivity is up to 20 minutes.

You can modify the Robust Network Layer configuration as follows:

  1. From the CommCell Console, right click a client and select Properties. Click the Advanced tab.

    Alternatively, right click a MediaAgent and select Properties. Click the Control tab.

  2. Select the Enable retry on network errors checkbox to enable the feature.
    • In Retry Frequency (seconds) select or type the time interval at which the Job Manager will check for network connectivity. The default value is set at 30 seconds.
    • In Retry Count select or type the number of times the Job Manager will check for network connectivity. The default value is set at 40.

    Clear the checkbox to disable the feature.

  3. Click OK.

View the Software Version

To view the Software Version:

  1. From the CommCell Browser, click the CommServe, Client, Agent, MediaAgent, or Enabler for which you wish to view the version, and then click Properties.
  2. Click the Version tab.

    The component version and post release service pack, additional updates and missing updates are displayed.

View the Software Install Folder

To view the Software Install folder:

  1. From the CommCell Browser, right-click the CommServe, Client, Agent or MediaAgent for which you wish to view the version, and then click Properties.
  2. Click the Version tab.

    The Software Install Directory displays the software installation folder on the local computer.

Store Software Locally Before Installation

To Store Software Packages and Updates Locally before Installation:

  1. From the CommCell Browser, right-click the Client or MediaAgent for which you wish to configure the Update installation, and then click Properties.
  2. Click the Version tab.
  3. To store the software locally before installation, specify a local folder in the Store Software Locally field in which the software packages and updates must be stored. This serves as a temporary cache area. By default, this location will be set to SnapProtect install directory.

    • The updates will be stored exactly under SnapProtect directory.

      For example:  C:\Program Files\Cmvt\SnapProtect

    • The software packages will be stored one directory up from the SnapProtect directory.

      If we consider the above example, the software packages will be stored under the following folder:

      C:\Program Files\Cmvt\

  4. Click OK to save the information.