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Capacity License - Addressing Over-Capacity Situations

The following table describes how the CommServe database responds at various stages of the capacity usage:

Capacity Usage (in Percentages) How does the CommServe database respond?
At 85% Event messages are displayed in the Event Viewer window to indicate that you are approaching your licensing limits.

The graph for the capacity license consumption in the Licensing and Registration dialog box changes from green to yellow to indicate warning.

Between 85% and 110% Event messages continue to be displayed in the Event Viewer window every time you run a backup job.

When the capacity usage reaches 95%, the graph for the capacity license consumption in the Licensing and Registration dialog box changes from yellow to red to indicate warning.

The CommServe database gives you an additional 10% of capacity to allow your backup jobs to run by delaying the over-capacity status to 110%.

At 110% Backup jobs go into waiting state (restore and administration jobs are not affected).

The Licensing and Registration dialog box displays the over-capacity status.

When the capacity usage reaches 110%, use the following steps to resume the backup jobs by resetting the capacity usage:

  1. From the CommCell Console ribbon, on the Home tab, click Licensing and Registration.

  2. On the Capacity tab of the Licensing and Registration dialog box, do the following:
    1. Click Save to save the report as a file. Then, send the file to your software provider so you can receive a new license with an upgraded capacity.
    2. Click Reset to resume the jobs for a grace period of 96 hours.
  3. Click Close.

    If the first 96 hours have passed and the license usage continues to display 110% or more, continue to use the reset operation every 96 hours. The reset operation can be used for a total of 8 times. This gives you 32 days to obtain a new license with an upgraded capacity.

Note: To decrease the capacity usage while you wait for the new license, you can delete the largest backup jobs and run data aging operations. If the capacity usage decreases below 110%, the CommServe resets the over-capacity condition and all jobs are resumed. The grace period counter also resets to 0, but only if your capacity usage remains below 110% for the next 96 hours.