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Changing the CommServe Computer Name

When you change the name of the computer where the CommServe resides, you need to notify the CommServe database and client computers about the new computer name, because it will also affect the CommServe hostname. Change the name of the CommServe computer from the CommCell Console if you want to update the computer name without reinstalling the CommServe software.

During the name change operation, the CommCell does the following:

  • Updates the CommServe hostname and informs all MediaAgents and clients (clustered and non-clustered) in the CommCell of the new CommServe hostname.
  • Updates the client name of the CommServe client.

Notes:

  • If MediaAgents or clients are unavailable or offline during the name change operation, a dialog box lists the items that were unavailable. Update the CommServe name for each client through the client properties window.
  • On the computer hosting the Web Server, you should update the value of the sINSTANCE additional setting to reflect the new CommServe name. This additional setting contains the SQL database instance name in which CommServe database is stored.

Before You Begin

Before changing the name of the CommServe computer, follow the steps below:

  1. Perform a Disaster Recover Backup.

    Verify and ensure that the Disaster Recovery Backup completes successfully. Also note down the location of the disaster recovery backup file.

  2. Specify the current CommServe name in the hosts file located in the C:\Windows\System32\drivers\etc directory. The CommServe name should be specified in the following format:

    172.xx.xx.xx commservName commservComputer.mydomain.company.com

    Adding the CommServe name to the hosts file will allow the upcoming name change operation to automatically update the system DSN with the new CommServe name.

  3. Important: Verify that all MediaAgents and clients will be accessible during the CommServe name change process.
  4. If you have a firewall, review the information in Firewall Considerations for Name Change Operations.

Procedure

  1. Perform the name change on the computer's operating system and then verify the following:
    • Verify that the computer is available in the network with the new name. (DNS lookup or other name resolution facilities are appropriately configured to resolve the new name of the computer.)
    • Verify that all applications running on the computer, for example, SQL server, Exchange, Server, and Oracle database, function with the new name. To rename a computer that hosts a stand-alone instance of SQL Server, see http://msdn.microsoft.com/en-us/library/ms143799.aspx.
    • Use ping (or other network connectivity utilities) to verify that the computer with the new name is accessible. Also verify that other computers in the network are accessible to the computer with the new name.
  2. From the CommCell Console ribbon, click the Home tab and then click Control Panel.
  3. Under Maintenance, click Name Management.

    The Name Management Wizard appears.

  4. Select Update CommServe hostname on CommServe and Remote clients and then click Next.

    The current hostname of the CommServe is automatically populated in the Old CommServe Name box.

  5. In the New CommServe Name box, enter the new host name and then click Finish.