The Profile Dashboard provides direct interaction between customers and Technical Account Managers (TAMs) to troubleshoot problems and improve customer satisfaction. TAMs can use the Profile Dashboard to help manage CommCell environments for their customers. Customers can use Profile Dashboard to view Service Level Agreement (SLA), create tasks for SnapProtect employees, and record their satisfaction.
This dashboard is available only from the CommCell Group Dashboard on the Cloud Services Website. To gain access to the CommCell Group Dashboard on the Cloud Services Website, contact firstname.lastname@example.org.