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Managing Reports on Web Console

Table of Contents

Configuring Options

To set the various options for some reports that are available through Web Console, see the Settings page for each report. Not all reports that appear on Web Console have options that you can configure. You can configure options for the following reports:

Managing Data Sources

Associate or disassociate the available reports with data sources in the list. You can also add, edit, and delete reports that are associated with the data sources.

  1. Log into the Web Console.
  2. Click Reports.

    If a Private Metrics Reporting Server is installed, the Worldwide Dashboard appears.

  3. If the Worldwide Dashboard appears, at the top of the page, click Worldwide Reports.
  4. At the top of the page, click Report Manager .
  5. Click the Data Sources tab.
  6. To delete a data source, click Delete this Data Source .

    A message appears that asks you to confirm that you want to delete this data source from all reports.

    1. Click Yes.
  7. To edit a data source, click Edit this Data Source .

    The Edit dialog box appears.

    1. Change any of the settings as needed.
    2. Click Save.

Alert Notifications for Metrics Reports on Web Console

You can use alerts for Metrics Reports on Web Console to monitor important system information such as the SLA percentage or the amount of disk space available in your system. Metrics Reports alert notifications are sent out at the time you configure in the Send the notifications at box. Metrics Report alerts are not available in all reports, including the Scale Statistics Report and the Audit Reports. Metrics Reports alert options vary based on the purpose of the report data. If you have multiple Private Metrics Reporting Servers associated with one host CommServe computer, then an alert created in one Private Metrics Reporting Server can be seen on the other Private Metrics Reporting Server.

Note: To modify alerts created on v10, you must edit the associated alert rules in the CommCell Console. For more information, see Alerts and Notifications - Editing an Alert Rule.

Setting Alerts

In most reports, each condition type represents a column that is visible in the table. Just like the columns in reports, the corresponding alert conditions vary per report. Likewise, the value types that you can set vary per condition. This task covers setting alerts for all Metrics Reports except for the Health Report. In the Health Report, each condition is based on the information displayed for each parameter. For instructions on setting alerts in the Health Report, see Health Report - Set Alerts.

  1. Open the report.
  2. Click the Configure an Alert button.
  3. In the Alert Name box, type a name for the alert.
  4. To specify a severity for the alert, such as Warning or Critical, next to Send Notification With, select a status from the list.
  5. To set an alert based on the information in a column, select the column name, select a condition, and then type a value in the box.

    Values are not case sensitive.

    For example:

    Select Average Disk Throughput, select More Than, and then type 5.

  6. To add more alerts based on information in columns, click Add Condition, specify the column name and value, and then choose when to send notifications.
    • To send the notification when all column conditions are met, next to Send notification email when, select all.

      You can use all when you specify a range with Less than and More than on the same numeric type column. Otherwise, you cannot use all when you set multiple conditions on the same column.

      For example:

      Select all, select Average Tape Throughput, select Less Than, and then type 0.

    • To send the notification when any of the column conditions are met, next to Send notification email when, select any.

      For example:

      Select any, select Average Tape Throughput, select More Than, and then type 5.

    For more information on condition types, see Condition Types.

  7. To check the alert conditions you configured, click Test Criteria.

    The results appear in a new tab in your web browser.

  8. Specify the methods for sending alerts:

    For more information on the alert types, see Alert Types.

  9. In the Send the notification at box, select an hour, minute, and AM or PM, then specify the frequency for sending the alert, such as daily or weekly.

    The time zone cannot be changed.

  10. Click Save.

    When the item reaches the column condition that you specified, a notification is automatically sent using the method that you specified.

Configuring Windows Event Viewer and SNMP Trap Alert Messages

You can customize the message that is displayed in alerts sent using Windows Event Viewer and SNMP Traps. Alert messages are built using variables. You can edit, delete, or add pieces of information or columns in each message.

  1. Click the Configure an Alert button.
  2. In the Add Alert dialog box, configure alert conditions, and then select Windows Event Viewer or SNMP Traps.

  3. To remove a default field, delete the title and variable.

    For example, to remove the alert name from the message, delete Alert Name: <REPORT DISPLAY NAME>,

  4. To remove a default column, delete the column name and token.

    For example, if you want to remove the list of clients and subclients with three strikes, delete Strike3 Clients : $Strike3 Clients$ , Strike3 Subclients : $Strike3 Subclients$

     

  5. To add custom text to the message, type the text in the Description box.

    For example, if you want to write a statement that explains the purpose of the alert, before the default message content type, There are clients and subclients with at least one strike. See the table below for a list of all clients and subclients with one or two strikes.

  6. Click Save.

Viewing, Enabling, Disabling, and Triggering Alerts

You can view the alerts configured for all reports in the Reports Manager.

  1. Log on to your local Web Console or our Cloud Services Website.

    The Worldwide Dashboard appears.

  2. Click Worldwide Reports, and then click Report Manager > Alerts .
  3. To view an alert, click the name of an alert.
    • To close the View Alert dialog box, click Cancel.
  4. To enable, disable, delete, or trigger alerts, select one or more alerts from the list, and then click the associated button:
    • To enable the selected alerts, click Enable .
    • To disable the selected alerts, click Disable .
    • To delete the selected alerts, click Delete , and then click OK.
    • To run the selected alerts immediately, rather than waiting for the scheduled time, click Trigger .

Condition Types

You can set the following types of conditions in alerts.

Type Description
String
  • Use Equal To or Not Equal To to create an alert based on a specific string of text or numbers.
  • Use Contains or Not Contains to create an alert based on the inclusion or exclusion of specified text or numbers.
  • Use Is Empty or Not Empty to create an alert based on whether or not there is a string of text.

For example, to create an alert for the CommCell named "North America West," configure CommCell Name Equal To North America West, or CommCell Name Contains North America.

Integer Use Less Than, More Than, Equal To, or Not Equal To to create an alert based on particular numeric values. For example, to create an alert for changes in Application Size, specify Application Size More Than 12 GB, or Application Size Less Than 1 TB.
Date and Time
  • Use In Last, Beyond Last, In Next, and Beyond Next to create an alert based on a particular time frame. For example, to create an alert for data collection during a date range, specify Collection Time In Last 30 days, or Collection Time Beyond Last 1 month.
  • Use Contains or Equal To to create a Date and Time alert based on a string of text. For example, to create an alert for the last job on a client ending in a particular month, specify Last Job End Time Contains Jul.
Value-based in Health Report Use values to create an alert based on a provided condition, such as "30 Day SLA is," and then enter an appropriate value. For example, to create an alert for a low SLA percentage, specify 30 Day SLA is Less Than 90%.
Status in Health Report Use Status Is to create an alert based on the configured status types, such as Critical, Warning or Good. For example, to create an alert for a critical SLA percentage, specify 30 day SLA's status is Critical.

Alert Types

The following alert notification types are available with Private Metrics Reporting. Reports on our Cloud Services website support only email notifications. If you use this report on our Cloud Services website, you cannot set alerts to display in the CommCell Console, display in Windows Event Viewer, or send emails using SNMP traps.

Type Description
Email IDs Sends the alert notification in an email to the address that you specify. Email addresses can be separated by a semicolon (;), comma (,), or space. A link to manage the alert or unsubscribe from the alert appears in each email alert notification.
Console Alerts Display the alert notification as a pop-up message in the CommCell Console. A link to manage the alert appears in each console alert notification.
Windows Event Viewer Displays the alert in the Windows Even Viewer application. The alert appears as Information from Galaxy.
SNMP Traps Sends alert notifications through SNMP Traps. Alert notifications are sent to the client computers that are configured to receive SNMP traps. There is a size restriction for SNMP Trap messages. Therefore, some SNMP Trap notifications might appear shortened.

Scheduling Metrics Reports

Use scheduling to send Metrics Reports to users at a particular time each day, week, or month. Metrics Reports automatically generate and then email to specified users in the format that you select. A link to unsubscribe from the scheduled Metrics Report appears in each email.

Only users who either created the Metrics Report schedule or who have ownership of the report schedule can edit, disable, or delete the report schedule.

  1. Open a report.
  2. Click File, and then click Schedule.

    The Schedules dialog box appears.

  3. In the Name box, type a name for the scheduled report.
  4. Next to Format, select an output format for the report.
  5. In the Email Recipients box, enter one or more email addresses for the users who will receive the report.

    Separate multiple email addresses with a semi-colon (;), a comma (,), or a blank space.

  6. To save reports to a location on your network, select Save to network path, and then configure the location settings:
    • In the Network Path box, type the location where you want to save reports.
    • In the Username and Password boxes, type a user name, and associated password, that can access the network path location that you specified.
  7. Select Enable, and then next to How frequently, select the frequency for generating and sending reports, such as Daily, Weekly, or Monthly.
  8. In the At what time box, type the time of day that you want reports to generate.

    Schedules run according to the time zone that is set for the CommServe computer that hosts the Reports. For example, if your computer is set to a different time zone than the CommServe computer, then the report schedule runs according to the CommServe computer's time zone.

  9. Click Save.

    The report appears in the Existing Schedules list.

  10. Click Close.

If you have multiple Web Consoles, you can set the Web Console used for scheduled reports. For instructions, see Can I choose the Web Console used for scheduled reports?

Viewing, Editing, Disabling, and Deleting Metrics Report Schedules

You can view all Metrics Report schedules, and then edit, disable, enable, or delete them from the Report Manager.

  1. Log on to your local Web Console.
  2. Click Reports.

    The Worldwide Dashboard appears.

  3. Click Worldwide Reports, click Report Manager > Schedules.
  4. To edit a report, click a report name, change any options in the Edit Schedule dialog box, and then click Save.
  5. To disable, enable, or delete report schedules, select one or more report schedules from the list, and then click the associated button:
    • To disable the selected reports, click Disable .
    • To enable the selected reports, click Enable .
    • To delete the selected reports, click Delete .

    In the All Schedules list, the reports appear as enabled or disabled or are removed from the list, according to your selections.

Configuring Retention Settings for Metrics Reports Data

Use the Retention in Days setting to configure the retention threshold for Metrics Reports data. You can configure retention settings for each report. Some reports include multiple queries, listed in the Report Name column. This feature is available only with a Private Metrics Reporting Server installation.

Procedure

  1. Log into the Web Console.
  2. Click Reports.
  3. At the top of the Worldwide Dashboard, click Worldwide Reports.
  4. At the top of the page, click Report Manager .
  5. On the Metrics Reports tab, at the end of the row, click Edit .
  6. Under Retention, type the number of days or months that you want to retain the report data, and then click Save .

    Report data is saved for the time period that you specified.

Enabling and Disabling Metrics Reports

Use the Status setting to enable or disable reports. Some reports include multiple queries, listed in the Report Name column.

Procedure

  1. Log into the Web Console.
  2. Click Reports.

    If a Private Metrics Reporting Server is installed, the Worldwide Dashboard appears.

  3. If the Worldwide Dashboard appears, at the top of the page, click Worldwide Reports.
  4. At the top of the page, click Report Manager .
  5. Click the Metrics Reports tab.
  6. At the end of the row, click Edit.
  7. Under Status, select Enabled or Disabled, and then click Save .

    If you enabled the report, it will appear on Worldwide and CommCell Report lists.

    If you disabled the report, it will be removed from the Worldwide and CommCell Report lists.

Editing CommCell Names

You can change the display name of a CommCell environment on the CommCells page. The CommCell name change is reflected in most default Metrics Reports. However, the change will not appear in the Growth Trends Report and the Chargeback Report. Also, the display name will not appear in custom reports that you create with the Report Builder or download from Software Store. You can return the display name to the default CommCell Name by deleting the new name, and then saving.

Procedure

  1. Log on to the Web Console.
  2. Click Reports, and at the top of the Worldwide Dashboard, click CommCells.
  3. In the row for the CommCell name you want to edit, under Hours Since Last Update, hover over the end of the row, and then click Edit CommCell Name .

    A text box appears under CommCell Name.

  4. In the CommCell Name box, type a new name for the CommCell.

  5. Under Hours Since Last Update, click Save .
  6. To reset the CommCell name to its default name, click Edit CommCell Name , delete all text from the CommCell Name box, and then click Save .

Deleting Reports

You can delete reports that you downloaded from the Software Store from the Web Console or from Software Store.

Deleting Reports from Web Console

  • Your CommCell user account requires a role with the Delete Report permission.
  • Your CommCell user account must have an association with the CommCell entity.

For more information on users, permissions, and associations, see User Administration and Security - Overview.

  1. Log into the Web Console.
  2. Click Reports.

    If a Private Metrics Reporting Server is installed, the Worldwide Dashboard appears.

  3. If the Worldwide Dashboard appears, at the top of the page, click Worldwide Reports.
  4. Hover over the report icon, and then click the down arrow button .
  5. Click Delete.

    A message appears that asks to confirm that you want to delete the report.

  6. Click Yes.

    The report is removed from the Reports page.

Deleting Reports from Software Store

  1. Log into the Web Console.
  2. Click Reports.

    If a Private Metrics Reporting Server is installed, the Worldwide Dashboard appears.

  3. If the Worldwide Dashboard appears, at the top of the page, click Worldwide Reports.
  4. At the top of the page, click Download from Store .

    The Login to Software Store dialog box appears.

  5. Type your user name and password for the Cloud Services site, and then click Login.

    The Software Store page appears.

  6. Next to the report name, click Delete .

    The report is deleted from your Metrics Reporting Server

Sharing Reports

You can share reports with other users and user groups where the option is available. Most reports that you build or download from software store include this option, however not all reports on Web Console can be shared.

Before You Begin

Your CommCell user account must have:

  • The Report Management permission.
  • An association with the CommServe computer that hosts the Web Console.

Sharing Reports with Other Users

  1. Log into the Web Console.
  2. Click Reports.

    If a Private Metrics Reporting Server is installed, the Worldwide Dashboard appears.

  3. If the Worldwide Dashboard appears, at the top of the page, click Worldwide Reports.
  4. Hover over the report icon, and then click the down arrow button .
  5. Click Share.

    The Share dialog box appears.

  6. In the Available Users/Groups list, select the groups and users that you want to be able to view the report, and then click the right arrow button [>].

    User groups appear in bold and individual users do not appear in bold.

    The groups and users that you selected move to the Selected Users/Groups list.

  7. Click OK.

    To see the icon for the report immediately, reload the Reports page.

Deleting a CommCell Computer from Private Metrics Reporting

To completely delete a CommCell computer from Private Metrics Reporting so that reports are no longer available, you must both delete the CommCell computer from the Web Console, and then disable data collection in the CommCell Console on the CommCell computer.

Deleting CommCell Computer Data from Private Metrics Reporting Server

You can delete all data related to a particular CommCell computer from the Private Metrics Reporting Server. When report data collection runs again, new data from the CommCell computer is uploaded to the Private Metrics Reporting Server. If you want to permanently remove the CommCell computer from Web Console Reports, you must also disable report data collection in the CommCell Console.

  1. Log into the Web Console for the Private Metrics Reporting Server.
  2. Click Reports.
  3. On the Worldwide Dashboard, click CommCells.
  4. In the CommCell row, under CommCell Name, click the down arrow , and then click Delete.

    A message appears that asks you to confirm that you want to delete all data related to the CommCell computer.

  5. Type Confirm in the box, and then click Delete.

    All data associated with the CommCell computer is removed from the Private Metrics Reporting Server and the CommCell computer is removed from the list on the CommCell Details page. The CommCell computer will appear on the list again after the next report data collection, unless you disable report data collection in the CommCell computer. For instructions, see Disabling Report Data Collection in the CommCell Console.

Disabling Report Data Collection in the CommCell Console

You can disable report data collection for Private Metrics Reporting Server at any time. If you disable the CommCell Diagnostics and Usage option, then the report data will no longer be collected and logged in the CommServe computer. The CommServe computer is marked as disabled on the CommCell Details page in the Reports application on Web Console. To completely remove the CommServe computer from the Reports application, you must delete the CommServe computer.

Data will continue to appear on the CommCell Dashboard and in the CommCell-related reports for 365 days, until the previously collected data is aged.

  1. Log into the CommCell Console where data is collected.
  2. On the CommCell Console ribbon, click the Control Panel button.
  3. Click Private Metrics Reporting.

    The Private Metrics Reporting dialog box appears.

  4. To disable all data collection, on the General tab, clear CommCell Diagnostics and Usage.
  5. To disable data collection for a particular report, clear any of the following:
    • Health Check
    • Upgrade Check
    • Activity
    • Audit
    • Charge Back
  6. To disable client group settings, from the Client Group for Diagnostics list, clear the client group.
  7. To disable the download/upload computer, clear Use Proxy Client for Download and Upload.
  8. Click OK.

    Data collection no longer runs and data is no longer uploaded to the Private Metrics Reporting Server. To delete the CommCell computer from Web Console Reports, see Deleting CommCell Computer Data from Private Metrics Reporting Server.

Tagging Reports

Use tags to organize the Reports page into categories that make sense for you. You can group reports based on any categories that you choose to create. Reports that are not tagged appear under the Untagged category.

  1. Hover over the report icon, and then click the down arrow button .
  2. Click Tag.

    The Tag List dialog box appears.

  3. To add the report to an existing category, in the Add Tag box, select or type the name of a category that already appears in the Reports page, and then click Add.

    A tag is added for the category that you specified.

  4. To create a new category, in the Add Tag box, type the name of a category, and then click Add.

    A tag is added for the category that you specified.

  5. To delete the report from an existing category, next to the category name, click the delete button .

    The category tag is removed from the list.

  6. If you want all users to see the report in the categories that you specified, select Apply Tag changes to all users.
  7. Click Save.

    The report appears in the categories that are specified in Tags dialog box.

Emailing Reports

Use email to send the current version of a report to users. Reports are attached to the email in the format that you select.

Before You Begin

  • To view, save, and send reports, your CommCell user account requires a role with the Execute Report permission.
  • Your CommCell user account must have an association with the CommCell entity.

For more information on users, permissions, and associations, see User Administration and Security - Overview.

Procedure

  1. Open a report.
  2. Click Actions, and then click Email.

    The Email Report dialog box appears.

  3. Next to Format, select an output format for the report.
  4. In the Email Recipients box, enter one or more email addresses for the users who will receive the report.

    Separate multiple email addresses with a semi-colon (;), a comma (,), or a blank space.

  5. Click Submit.

    A copy of the report is sent to the email addresses that you specified.

Exporting and Saving Reports

You can export reports from Web Console and open or save them in CSV, HTML, and PDF formats.  You can share the individual URL for a report, but other users can see data only for the clients that they have access to. Also, report data is refreshed every 15 minutes, so if you want to share the point-in-time data, you must export and save the report to an available format.

Not all reports can be exported to all available file formats.

Before You Begin

  • To view, save, and send reports, your CommCell user account requires a role with the Execute Report permission.
  • Your CommCell user account must have an association with the CommCell entity.

For more information on users, permissions, and associations, see User Administration and Security - Overview.

Procedure

  1. Open a report.
  2. Click File > Save As, and then select a file format.

    A copy of the report is downloaded to your computer. The download process might take some time, depending on the size of data in your report.

  3. When the download is complete, save or open the file.

Filtering Table Information

Using the filter button, you can search for a specific piece of information in each column. Any entry that contains the search criteria that you enter appears in the table.

To filter the table information:

  1. At the top of the table, click the Filter Columns button.
  2. In the boxes under the column headings, type your search criteria.
  3. Press the ENTER key.

    Only those entries that match the search criteria that you typed appear in the table.

Supported Filters

You can use the characters in this table to filter the data in reports:

Operator Description Support
= equal to alphabetic and numeric values
< less than numeric values only
> greater than numeric values only
<= less than or equal to numeric values only
>= greater than or equal to numeric values only
&& and alphabetic and numeric values
|| or alphabetic and numeric values
!= not equal to alphabetic and numeric values
NOTLIKE not like alphabetic and numeric values

Sorting by Column

You can sort the table information based on any column.

To sort by column:

  1. At the top of the table, click a column header to arrange information based on that column.

    Information in the table is rearranged according to the column header that you clicked.

Including and Excluding Columns

You can use the Choose Columns button to include or exclude columns.

To select columns:

  1. At the top of the table, click the Add or remove columns button.
  2. Select the columns that you want to include in the table, and clear the columns that you want to exclude from the table.

    The columns that you cleared are removed from the table, and the columns that you selected appear in the table.

Opening a CommCell Console

You can open a CommCell Console for any CommCell in the list.

  1. Log on to Web Console, and then click Reports.

    The Worldwide Dashboard appears.

  2. At the top of the page, click CommCells.
  3. Under CommCell Name, click the down arrow , and then click Console.

    The CommCell Console associated with the CommCell appears.

Opening a Web Console

You can open a Web Console for any CommCell in the list.

  1. Log on to Web Console, and then click Reports.

    The Worldwide Dashboard appears.

  2. At the top of the page, click CommCells.
  3. Under CommCell Name, click the down arrow , and then click Web Console.

    The Web Console associated with the CommCell appears.