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Activating Cloud Metrics Reports

Table of Contents

Overview

Cloud Metrics Reports offer a way to view Metrics Reports without having to host a Private Metrics Reporting Server. If you want to view reports on our Cloud Services Website, you must register your product and create a login account. Data collection for Cloud Metrics Reports is configured by default on each CommCell Computer when you install the CommServe software.

In the instance that data collection has been deactivated, you can activate data collection again. After you activate data collection, the CommCell computers automatically download and save a set of data collection scripts from our Cloud Metrics Reporting Server. The data collection scripts run daily to collect information and store the results on each CommCell computer. Results are automatically uploaded to our Cloud Metrics Reporting Server once every seven days. Our Cloud Metrics Reporting Server processes the collected data, and then displays reports based on your data on our Cloud Services Website.

For more information about the data that is collected for Cloud Metrics Reports, see What types of information are collected?

Activating Cloud Metrics Reports in a v10 or v11 CommCell Console

In order to view reports on our Cloud Services site, data collection must be enabled for each CommCell console in your organization. Data Collection for these reports is automatically configured when you install the CommServe software, and no further configuration is required.

Before You Begin

  • Register your product and create a login account for our Cloud Services Website.
    • You must have a user account on the Cloud Services Web site. To create a user account, register your CommServe computer. If you already have a user account, you still might need to register your CommServe computer. For instructions, see Getting Access to the Cloud Services Website.

  • The CommServe computer must be able to download from https://edc.commvault.com/downloads/SQLScripts/ and upload to https://edc.commvault.com/httplogupload/ using port 443.
    • If you cannot open your firewall to allow the v10 or v11 CommServe computer to access these websites, then you must use a client computer with Internet access as a gateway. To configure a client computer as the Internet gateway, see Using a Gateway Computer - Cloud Metrics Reporting.
    • If you cannot open your firewall to allow the v9 CommServe computer to access these websites, then you must use Private Metrics Reporting instead.

Procedure

  1. On the CommCell Console ribbon, click Control Panel.
  2. Click Cloud Metrics Reporting.

    The Cloud Metrics Reporting dialog box appears.

  3. On the General tab, select CommCell Diagnostics and Usage.

    Note: The Allow Remote Troubleshooting check box is automatically selected. This option allows the Support Team to troubleshoot your environment by collecting log files and other information from your CommServe database.

  4. To collect information for reports, select any of the report types:
    • To collect information about the wellness of the CommCell, select Health Check.
    • To collect information about job success, client size, and errors, select Activity.
  5. Click the Configuration tab, and then configure client group and data collection settings:
    • To collect information for all client groups, select All Client Groups.
    • To specify a particular client group for data collection, from the Available Client Groups list, select the name of a client group and then add it to Included Client Groups..
    • To specify when report data is collected, click Data Collection Time, and then enter a time.
    • To specify when data collection results are uploaded, in the Upload Frequency box, enter the number of days between uploads.

      The minimum frequency is one day.

      To view live, or more frequent data, use the reports you can download from Software Store. For more information, see Download Reports from Software Store.

  6. To collect information for additional reports, click the Advanced tab, and then select any of the report types:
    • To collect information that will help you determine how your CommCell environment is performing after you upgrade to the latest version, select Post Upgrade Check.
    • To collect information about CommCell settings, select Audit.
    • To collect information about protected data sizes used to calculate billing, select Chargeback.
  7. Click OK.

    The reports display no data immediately after you activate data collection. You must wait up to one hour for data to be collected from the CommServe computer and then uploaded to our Cloud Metrics Reporting Server.

Activating Cloud Metrics Reports in a v9 CommCell Console

In order to view reports on our Cloud Services site, data collection must be enabled for each CommCell console in your organization. You can activate data collection for Cloud Metrics Reporting on v9 CommCells that are installed with Service Pack 9B or later.

Before You Begin

Procedure

  1. On the CommCell Console toolbar, click the Control Panel button.
  2. Double-click Diagnostics and Usage.

    The Diagnostics and Usage dialog box appears.

  3. On the General tab, select CommCell Diagnostics and Usage.
  4. To collect information about the wellness of the CommCell, select Health Check.
  5. To collect information about job success, client size, and errors, select Activity.
  6. To collect information about CommCell settings, select Audit.
  7. To specify a particular client group from which to collect information, from the Client Groups for Diagnostics list, select the name of a client group.
  8. To specify the time at which data is collected from the CommCell, in the Data Collection box, enter a time.

    If the CommCell is not connected to the Internet, then you can use another client that is connected to the Internet to download scripts and upload data. Clients that are used as a download/upload client must be installed with SnapProtect 9.0 Service Pack 9B or later.

  9. Click OK to save your settings.

Uploading Data Now

This procedure is optional. When you activate data collection for the first time, data is collected within the next hour and then uploaded to our secure Cloud site. Once the feature is activated, collections run at the same time every 7 days, or according to the frequency setting, and then the upload is compiled and sent to the secure Cloud site.

Uploading Data from a v10 or v11 CommCell Console

  1. On the CommCell Console toolbar, click the Control Panel button.
  2. Click Cloud Metrics Reporting.

    The Cloud Metrics Reporting dialog box appears.

  3. On the General tab, click Upload Now.
  4. Click OK.

Uploading Data from a v9 CommCell Console

  1. On the CommCell Console toolbar, click the Control Panel button.
  2. Double-click Diagnostics and Usage.

    The Diagnostics and Usage dialog box appears.

  3. On the Configuration tab, click Run Now.
  4. Click OK.