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Health Report - Settings

Table of Contents

How to Improve SLA

You can use the Health Report to assist you in improving the SLA for your CommCell. This report can help you to identify clients or subclients that need to be adjusted in order to produce a better SLA.

Laptop clients that are offline for more than 30 days are automatically excluded from the calculation of SLA.

Configure SLA Days

You can configure the time period over which SLA is calculated in the CommCell Console at the CommCell level or the Client Group level. For instructions, see:

No Schedule

If you see a subclient in the report that is marked No Schedule, you can correct this in the CommCell.

To detect No Schedule subclients:

  1. Generate the Health Report. For instructions, see View Report.
  2. Next to 30 day SLA, under Remarks, click View Details.

    A list of clients that did not meet the 30 day SLA appears.

  3. Under Reason, type No Schedule.

    All of the No Schedule subclients appear at the top of the report.

Once you determined which subclients are failing SLA because they are not scheduled to back up, you can do any of the following to correct this in the CommCell Console.

  • When you install the CommServe, a Windows File System iDataAgent is installed automatically. Many users do not require backups for this agent. Therefore, to avoid a No Schedule status, deconfigure the automatically installed Windows File System iDataAgent. For instructions, see Deconfiguring Agents.
  • Schedule backups for the subclient. For instructions on scheduling backups, see Scheduling a Backup.
  • If you intend to use an agent, then make sure that backup schedules are enabled for its subclients. For instructions on enabling job schedules, see Enabling/Disabling a Job Schedule.
  • If you do not intend to use an agent or subclient, then disable backup activities for it. For instructions on disabling activity at the agent or subclient level, see Enabling or Disabling CommCell Activities.
  • If you do not intend to use a client, then release its license. For instructions on releasing the license at the client level, see Releasing a License Without Removing the Software.

Exclude Clients from SLA and Strike Counts

If you do not want to deconfigure a client, you can exclude the client computer from the SLA percentage.

  1. In the CommCell Browser, expand Client Computers, and then right-click the client that you want to exclude.

    The Client Properties dialog box appears.

  2. Click Advanced.

    The Advanced Client Properties dialog box appears.

  3. On the General tab, click Exclude from SLA and Strike Counts, and then click OK.
  4. Click OK.

    The client is no longer included in the SLA percentage or Client Strike calculation.

Exclude Subclients from SLA and Strike Counts

You can exclude individual client computers from the SLA percentage and Client Strike calculation that appears on the Worldwide and CommCell Dashboards and in the SLA Report and Client Strike Count Report.

  1. In the CommCell Browser, expand Client Computers > Client > Agent > Backup Set, and then right-click the subclient that you want to exclude.

    The Subclient Properties dialog box appears.

  2. Go to the dialog box or tab where the option appears:
    • On the Activity Control tab, click Exclude from SLA and Strike Counts.
    • On the Advanced Options tab, click Exclude from SLA and Strike Counts.
    • Click Advanced, and in the Advanced Subclient Properties dialog box, on the Advanced Options tab, click Exclude from SLA and Strike Counts, then click OK.
  3. Click OK to close the Subclient Properties dialog box.

    The subclient is no longer included in the SLA percentage or Client Strike calculation.

No Job within SLA Period

If you see a subclient in the report that is marked No Job within SLA Period, you can correct this in the CommCell.

To detect No Job within SLA Period subclients:

  1. Generate the Health Report. For instructions, see View Report.
  2. Next to 30 day SLA, under Remarks, click View Details.

    A list of clients that did not meet the 30 day SLA appears.

  3. Under Reason, type No Job within SLA Period.

    All of the subclients marked as No Job within SLA Period appear at the top of the report.

If there are backups scheduled, but jobs did not run, then investigate why that might have happened.

Failed

If you see a subclient in the report that is marked Failed, you can determine why the subclient backups are failing, and then correct the settings in the CommCell.

To detect Failed subclients:

  1. Generate the Health Report. For instructions, see View Report.
  2. Next to 30 day SLA, under Remarks, click View Details.

    A list of clients that did not meet the 30 day SLA appears.

  3. Under Reason, type Failed.

    All of the subclients marked as Failed appear at the top of the report.

Once you determine which subclients are failing to back up, you can do any of the following to determine which settings to fix in the CommCell Console.

  • In the Clients did not meet 30 day SLA list, see the Last Job Status for the failed subclient. Investigate the associated settings in the CommCell to correct these failures. Failure types can include the following:
    • Killed: the job was killed by a user.
    • Completed with Errors: the job included files or folders that failed to back up.
  • Look up the Job ID in the Job Controller, and then view the error codes. For instructions on viewing error codes, see Viewing the Error Codes for a Job.
  • To investigate agent-specific failures, see the Troubleshooting pages for each agent in Books Online.

Viewing Health Report Parameters

You can view the Health Report parameters to see the limits within which CommCells are expected to perform. In order to view these settings, your organization must have installed an Private Metrics Reporting Server, and you must have access to your organization's Private Metrics Reporting Server.

  1. Generate the Health Report. For instructions, see View Report.
  2. In the Status column, click any value.

    The Health Report Parameters page appears.

Alert Notifications

You can use alerts for Metrics Reports to monitor important system information such as the SLA percentage or the amount of disk space available in your system. Metrics Reports alert notifications are sent out at the time you configure in the Send the notifications at box. Metrics Reports alerts automatically send e-mail notifications about system state changes to the addresses that you specify. Hover over an item in a report to determine whether you can set or view alerts for that item. Alert options vary based on the purpose of the item. You cannot set alerts for items in the Value Assessment section or for items with an Info status.

Note: To modify alerts created on v10, you must edit the associated alert rules in the CommCell Console. For more information, see Alerts and Notifications - Editing an Alert Rule.

Setting Alerts

  1. Open the report.
  2. Hover over a row, and then click Set Alert.
  3. In the Alert Name box, type a name for the alert.
  4. To specify a severity for the alert, such as Warning or Critical, next to Send Notification With, select a status from the list.
  5. To set an alert based on a parameter status, select Parameter's status is, and then from the list, select Critical, Warning, or Good.

    For example:

    Select 30 day SLA's status is, and then select Warning.

  6. To set an alert based on a specific condition, select the condition, and then type a value in the box.

    Values are not case sensitive.

    For example:

    Select 30 Day SLA is, select More Than, and then type 5.

    For more information on condition types, see Condition Types.

  7. In the To the email id(s) box, type the email addresses of the people who will receive the alert.
  8. If you are setting the alert on Web Console, specify the methods for sending alerts:

    The CommCell Console, Windows Event Viewer, and SNMP Traps alert methods are not available on our Cloud Services website. For more information on the alert types, see Alert Types.

  9. In the Send the notification at box, select an hour, minute, and AM or PM, then specify the frequency for sending the alert, such as daily or weekly.

    The time zone cannot be changed.

  10. Click Save.

    When the item reaches the condition or status that you specified, a notification is automatically sent using the methods that you specified.

Configuring Windows Event Viewer and SNMP Trap Alert Messages

You can customize the message that is displayed in alerts sent using Windows Event Viewer and SNMP Traps. Alert messages are built using variables. You can edit, delete, or add pieces of information or columns in each message.

  1. Hover over a row, and then click Set Alert.
  2. In the Add Alert dialog box, configure alert conditions, and then select Windows Event Viewer or SNMP Traps.

  3. To remove a default field, delete the title and variable.

    For example, to remove the alert name from the message, delete Alert Name: <REPORT DISPLAY NAME>,

  4. To remove a default column, delete the column name and token.

    For example, if you want to remove the list of clients and subclients with three strikes, delete Strike3 Clients : $Strike3 Clients$ , Strike3 Subclients : $Strike3 Subclients$

     

  5. To add custom text to the message, type the text in the Description box.

    For example, if you want to write a statement that explains the purpose of the alert, before the default message content type, There are clients and subclients with at least one strike. See the table below for a list of all clients and subclients with one or two strikes.

  6. Click Save.

Viewing, Enabling, Disabling, and Triggering Alerts

You can view the alerts configured for all reports in the Reports Manager.

  1. Log on to your local Web Console or our Cloud Services Website.

    The Worldwide Dashboard appears.

  2. Click Worldwide Reports, and then click Report Manager > Alerts .
  3. To view an alert, click the name of an alert.
    • To close the View Alert dialog box, click Cancel.
  4. To enable, disable, delete, or trigger alerts, select one or more alerts from the list, and then click the associated button:
    • To enable the selected alerts, click Enable .
    • To disable the selected alerts, click Disable .
    • To delete the selected alerts, click Delete , and then click OK.
    • To run the selected alerts immediately, rather than waiting for the scheduled time, click Trigger .

Condition Types

You can set the following types of conditions in alerts.

Type Description
String
  • Use Equal To or Not Equal To to create an alert based on a specific string of text or numbers.
  • Use Contains or Not Contains to create an alert based on the inclusion or exclusion of specified text or numbers.
  • Use Is Empty or Not Empty to create an alert based on whether or not there is a string of text.

For example, to create an alert for the CommCell named "North America West," configure CommCell Name Equal To North America West, or CommCell Name Contains North America.

Integer Use Less Than, More Than, Equal To, or Not Equal To to create an alert based on particular numeric values. For example, to create an alert for changes in Application Size, specify Application Size More Than 12 GB, or Application Size Less Than 1 TB.
Date and Time
  • Use In Last, Beyond Last, In Next, and Beyond Next to create an alert based on a particular time frame. For example, to create an alert for data collection during a date range, specify Collection Time In Last 30 days, or Collection Time Beyond Last 1 month.
  • Use Contains or Equal To to create a Date and Time alert based on a string of text. For example, to create an alert for the last job on a client ending in a particular month, specify Last Job End Time Contains Jul.
Value-based in Health Report Use values to create an alert based on a provided condition, such as "30 Day SLA is," and then enter an appropriate value. For example, to create an alert for a low SLA percentage, specify 30 Day SLA is Less Than 90%.
Status in Health Report Use Status Is to create an alert based on the configured status types, such as Critical, Warning or Good. For example, to create an alert for a critical SLA percentage, specify 30 day SLA's status is Critical.

Alert Types

The following alert notification types are available with Private Metrics Reporting. Reports on our Cloud Services website support only email notifications. If you use this report on our Cloud Services website, you cannot set alerts to display in the CommCell Console, display in Windows Event Viewer, or send emails using SNMP traps.

Type Description
Email IDs Sends the alert notification in an email to the address that you specify. Email addresses can be separated by a semicolon (;), comma (,), or space. A link to manage the alert or unsubscribe from the alert appears in each email alert notification.
Console Alerts Display the alert notification as a pop-up message in the CommCell Console. A link to manage the alert appears in each console alert notification.
Windows Event Viewer Displays the alert in the Windows Even Viewer application. The alert appears as Information from Galaxy.
SNMP Traps Sends alert notifications through SNMP Traps. Alert notifications are sent to the client computers that are configured to receive SNMP traps. There is a size restriction for SNMP Trap messages. Therefore, some SNMP Trap notifications might appear shortened.