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Getting Started with Metrics Reports

Metrics Reports can be viewed on your Web Console or on our Cloud Services Website. You can also download new reports from Software Store and view them on your Web Console.

The following is a high-level process for setting up Metrics Reporting:

Step 1: Before You Begin

Refer to the following information to learn more about the permissions and requirements of the Metrics Reporting Server.

Step 2: Install the Metrics Reporting Server

Follow the installation instructions described in Installing the Metrics Reporting Server.

Step 3: Get Access to Reports and Configure Data Collection

  1. Get access to the Cloud Services Website.

    You need access to the Cloud Services Website to download reports from Software Store and to view Metrics reports on the Cloud Services Website.

  2. If you want to access reports using a secured HTTPS URL, you must configure secured access for the Web Console.
  3. If your CommServe computer is not connected to the Internet, you must use an Internet gateway computer for Metrics Reporting.
  4. If you have a firewall between the Web Console computer and the Web Server computer, then you must configure access to the Custom Reports Engine.
  5. If you have multiple CommServe computers, then you must also complete the following steps:
    1. Activate data collection on remote CommServe computers.

      You must activate data collection on each CommServe computer in your environment so that you will see data from those CommServe computers in the Metrics Reports on your Web Console.

    2. Add the remote CommServe computer as a data source.
  6. If you have external databases, such as Oracle, that you want to use for reports, then you must configure external data sources.

Step 4: View Reports

To view Metrics reports, access them on your Web Console or on our Cloud Services Website:

Step 5: Where to Go From Here