Loading...

Cloud Metrics Reporting - Frequently Asked Questions (FAQ)

Table of Contents

Why doesn't the App Size in the Chargeback Report match all other reports?

The Chargeback Report includes pruned data in its App Size calculation. All other reports do not include pruned data.

Why don't the numbers match in the Chargeback and License Summary Reports?

Activity-disabled subclients are included in the calculation for the Chargeback Report, while activity-disabled subclients are excluded from the calculation for the License Summary Report. Also, the Capacity License calculation used in the License Summary Report counts the latest full backup jobs per subclient, while the Chargeback Report includes the largest full backup jobs.

Why don't the numbers match in the Capacity Growth and License Summary Reports?

The Capacity Growth Report displays the highest full backup size, while the License Summary Report displays the last successful full backup size.

How can I create the CommCell Computers Not Reachable Alert?

You can create an alert to send an email with a list of CommCell computers that do not report for more than a certain number of hours.

  1. Log into Web Console or the Cloud Services website, and then click Reports.
  2. At the top of the Worldwide Dashboard, click CommCells.
  3. Click the Configure an Alert button.

    The Configure Alert - Reports dialog box appears.

  4. Under Send notification email when, select Hours Since Last Update.
  5. Next to value, select More Than, and then in the box, type a number of hours.
  6. In the Alert Name box, type a name for the alert.

    For example, type CommCells Not Reachable.

  7. In the To the email id(s) box, type the email address where the notification should be sent.
  8. Click Save.

You will receive an email when one or more CommCell computers do not send data to the Reporting Server within the time period you specified.

Can I use regular expressions with masking?

Yes. You can use regular expressions to identify specific entities and file paths where data should be masked by using an additional setting. For instructions on how to add additional settings from the CommCell Console, see Add or Modify an Additional Setting.

  • On each CommServe computer where you want to configure masking for specific entities and file paths, add the appropriate additional setting:
    • To mask specific paths when forwarding data to a Private Metrics Reporting Server, on the CommServe computer, add the CommservSurveyPrivateScrubRegex additional setting and configure the following values:

      Property Value
      Name CommservSurveyPrivateScrubRegex
      Category CommServDB.GxGlobalParam
      Type String
      Value Type the regex that masks specific file paths. For example, (\B/[\w./$-]+(?: [\w./$-]+)*)|(((\\\\[a-zA-Z0-9-_.:\\$]+)(\\([a-zA-Z0-9_.-\\$]+ ?)+)?\\?))|(([a-zA-Z]:\\)+(([a-z-A-Z0-9_.-\\$]+ ?)+)*\\?).
    • To mask specific paths when forwarding data to the Cloud Metrics Reporting Server, on the CommServe computer, add the CommservSurveyScrubRegex additional setting and configure the following values:

      Property Value
      Name CommservSurveyScrubRegex
      Category CommServDB.GxGlobalParam
      Type String
      Value Type the regex that masks specific file paths. For example, (\B/[\w./$-]+(?: [\w./$-]+)*)|(((\\\\[a-zA-Z0-9-_.:\\$]+)(\\([a-zA-Z0-9_.-\\$]+ ?)+)?\\?))|(([a-zA-Z]:\\)+(([a-z-A-Z0-9_.-\\$]+ ?)+)*\\?).

    Note: Verify that your regex conforms to the proper format, and then add the proper regex in the Value box. If your regex is not properly formed, the regex causes a data processing failure in the Cloud Metrics Reporting server.