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Health Report - SLA

This report provides a list of subclients that failed Service Level Agreement (SLA) and the reason that they failed. For instructions on how to improve SLA performance, see How to Improve SLA.

To view this report:

  • In the Health Report, in the CommCell table, next to SLA, click View Details.

Last 12 Months SLA Trend Chart

This chart displays the SLA Percentage for each month over the last year.

Last 12 Months SLA Trend Table

This table displays the number of clients that met and missed SLA in each month.

Column Description
Month Month and year.
Met SLA Number of clients that met SLA during the month.
Missed SLA Number of clients that missed SLA, or were not backed up, during the month.
SLA (%) Overall SLA percentage for the month.

Details for Clients Missed SLA

This table lists each subclient that missed SLA, the reason backup jobs did not run, and details about the last job.

Column Description
Client Name of the client.
Agent Type of agent.
Instance Name of the instance.
Backup Set Name of the backup set.
Subclient Name of the subclient that failed to be counted in the SLA.
Reason Reason that the subclient failed to be counted in the SLA.
Last Job ID The ID for the last job that ran on the subclient.
Last Job Start The day when the last job started.
Last Job Status The status of the last job.
Client Owners The name of the user who initiated the job.
Client Groups The client group for the user who initiated the job.
SLA Days Number of days over which SLA is calculated.