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Activating Private Metrics Reports

Table of Contents

Overview

Before attempting to activate Private Metrics Reports, review the process page, Getting Started with Metrics Reports.

Private Metrics Reporting offers a way for you to download the latest reports from Software Store and view host Metrics Reports in your own network. The Private Metrics Reporting Server must collect data from each CommServe computer in your environment. If you have multiple CommServe computers in your environment, then you must configure data collection for each CommServe computer. If you have installed the Private Metrics Reporting Server and CommServe software on the same computer, data collection is automatically configured and no further action is required.

You can activate data collection for reports on V11and V10 CommServe computers and V9 CommServe computers that are installed with Service Pack 9B or later. There are different procedures for V9 and for V11 and V10 CommServe computers.

Warning: The Metrics Reporting Server must be at the same software version or later than a CommServe computer that uploads data to the Metrics Reporting Server. For example, you cannot enable a V11 CommServe computer to upload report data to a V10 Metrics Reporting Server.

Activating Private Metrics Reports in a v10 or v11 CommCell Console

  1. On the CommCell Console ribbon, select the Home tab, and then click the Control Panel button.
  2. Click Private Metrics Reporting.

    The Private Metrics Reporting dialog box appears.

  3. On the General tab, select CommCell Diagnostics and Usage.
  4. To collect information for reports, select any of the report types:
    • To collect information about the wellness of the CommCell, select Health Check.
    • To collect information that will help you determine how your CommCell environment is performing after you upgrade to the latest version, select Post Upgrade Check.
    • To collect information about job success, client size, and errors, select Activity.
    • To collect information about CommCell settings, select Audit.
    • To collect information about protected data sizes used to calculate billing, and to specify time periods for viewing that information, select Chargeback, and then select Daily, Weekly, or Monthly.
  5. If the Download URL box is blank, type the download URL for the Private Metrics Reporting Server.

    Copy the download URL from the CommCell Console on the computer that hosts the Private Metrics Reporting Server. The download URL is located in the CommCell Console in Control Panel > Private Metrics Reporting > Download URL.

    For example: http://metricsserver1/downloads/sqlscripts/

    Where metricsserver1 is the name of your organization's Private Metrics Reporting Server. You must include the forward slash (/) at the end of the URL, otherwise the download does not work.

  6. If the Upload URL box is blank, type the upload URL for the Private Metrics Reporting Server.

    Copy the upload URL from the CommCell Console on the computer that hosts the Private Metrics Reporting Server. The upload URL is located in the CommCell Console in Control Panel > Private Metrics Reporting > Upload URL.

    For example: http://metricsserver1/webconsole/

    Where metricsserver1 is the name of your organization's Private Metrics Reporting Server. You must include the forward slash (/) at the end of the URL, otherwise the upload does not work.

  7. Click the Configuration tab, and then configure client group and data collection settings:
    • To collect information for all client groups, click All Client Groups.
    • To specify a particular client group from which to collect information, from the Available Client Groups list, select the name of a client group, and then add it to Included Client Groups.
    • To specify when report data is collected, click Data Collection Time, and then enter a time.

      Data collection will begin within an hour after the specified time.

    • To specify when data collection results are uploaded, in the Upload Frequency box, enter the number of days between uploads.

      The minimum frequency is one day.

      To view live, or more frequent data, use the reports you can download from Software Store. For more information, see Download Reports from Software Store.

  8. Click OK.

    The reports display no data immediately after you activate data collection. You must wait up to one hour for data to be collected from the CommServe computer and then uploaded to your Private Metrics Reporting Server.

Activating Private Metrics Reports in a v9 CommCell Console

  1. On the CommCell Console toolbar, click the Control Panel button.
  2. Double-click Diagnostics and Usage.

    The Diagnostics and Usage dialog box appears.

  3. On the General tab, select CommCell Diagnostics and Usage.
  4. To collect information about the wellness of the CommCell, select Health Check.
  5. To collect information about job success, client size, and errors, select Activity.
  6. To collect information about CommCell settings, select Audit.
  7. To specify a particular client group from which to collect information, from the Client Groups for Diagnostics list, select the name of a client group.
  8. To specify the time at which data is collected from the CommCell, in the Data Collection box, enter a time.

    If the CommCell is not connected to the Internet, then you can use another client that is connected to the Internet to download scripts and upload data. Clients that are used as a download/upload client must be installed with SnapProtect 9.0 Service Pack 9B or later.

  9. Click OK to save your settings.

Configuring Upload/Download URLs and Upload Frequency in a v9 CommCell Console

By default in v9, data collection for the Cloud Services Website is enabled. This procedure activates your Private Metrics Reporting Server, which takes priority over the Cloud Services Website.

  1. On the CommServe computer, open Microsoft® SQL Server Management Studio.
    1. From the desktop, click Start.
    2. Click All Programs.
    3. Click the Microsoft SQL Server folder.
    4. Click SQL Server Management Studio.
  2. In the Connect to Server dialog box, enter the information to connect to the CommServe computer.
  3. Click Connect.
  4. In the Object Explorer panel, click the NetApp instance under the Databases folder.
  5. To set the download/upload URL, copy the following script into the code pane:

    update GXGlobalParam set value = '1' where name = 'CommservSurveyPrivateEnabled'
    update GXGlobalParam set value = '<Private Metrics Reporting Server URL>:<port>/downloads/sqlscripts/' where name = 'CommservSurveyPrivateDownloadsite'
    update GXGlobalParam set value = '<Private Metrics Reporting Server URL>:<port>/webconsole/' where name = 'CommservSurveyPrivateUploadsite'

    In the script, replace <Private Metrics Reporting Server URL> and <port> with the URL and port number of your Private Metrics Reporting Server.

    For example:

    • 'http://privatereportingserver.domain.com:80/downloads/sqlscripts/'
    • 'http://privatereportingserver.domain.com:80/webconsole/'

    You must include the forward slash (/) at the end of the URL, otherwise the upload/download does not work.

  6. In the toolbar, click Execute to run the script.

Upload Data Now

This procedure is optional. When you activate data collection for the first time, data is collected within the next hour, and then uploaded to your Private Metrics Reporting Server. Once the feature is activated, data collection runs at the same time every 24 hours. Then the upload is compiled and sent to your Private Metrics Reporting Server, depending on the schedule that is configured in the upload frequency setting.

Uploading Data from a v10 or v11 CommCell Console

  1. On the CommCell Console toolbar, click the Control Panel button.
  2. Click Private Metrics Reporting.

    The Private Metrics Reporting dialog box appears.

  3. On the General tab, click Upload Now.
  4. Click OK.

Uploading Data from a v9 CommCell Console

  1. On the CommCell Console toolbar, click the Control Panel button.
  2. Double-click Diagnostics and Usage.

    The Diagnostics and Usage dialog box appears.

  3. On the Configuration tab, click Run Now.
  4. Click OK.